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Part 1: General information: Investment in Principal e-Cash Fund (“Principal e-Cash") through Touch 'n Go eWallet.
1. What is GO+?
GO+ is a new Touch ‘n Go eWallet feature launched by TNG Digital Sdn Bhd (“TNGD”) which allows the balance in your GO+ account to earn potential returns. The underlying fund for GO+ is Principal e-Cash – a Shariah-compliant Money Market Fund managed by Principal Asset Management Berhad (“Principal Malaysia”) that aims to provide investors with liquidity and income. The balance in the GO+ account should not be treated as E money, deposit; and is neither capital guaranteed, nor capital protected by PIDM.
2. Who is eligible to upgrade to GO+?
Any Malaysian who is above 18 years old and a Touch 'n Go eWallet user who has completed the account verification process.
3. If I am a foreigner, can I upgrade to GO+?
GO+ is not available for foreigners.
4. What are the benefits of investing in Principal e-Cash via GO+?
The hallmark of GO+ lies in its flexibility and liquidity. Users can freely use the balance in their GO+ account for daily transactions, while being able to earn potential returns from the available GO+ balance. GO+ benefits include:
- Easy and fast to open the investment account – just reload your GO+ balance.
- Affordable initial investment amount i.e. minimum reload is RM10.
- Seamlessly reload into your TNG eWallet balance via Quick Reload Payment.
- Earn daily returns.
- Make Cash out requests anytime you like.
GO+ is a short-term investment that provides seamless usage capabilities that other investment instruments do not have. It should not be compared with other investments in the capital market.
5. What is Quick Reload Payment?
Quick Reload Payment is a service enabled when you sign up for GO+ whereby whenever your Touch 'n Go eWallet balance is insufficient to make a payment to a TNGD merchant, you may utilise the exact amount needed from GO+ to complete your payment seamlessly. All payments and transfers of balances between Touch 'n Go eWallet users (see question 6 below) are supported by this service and will be carried out in the following order of priority.
Payment Order Priority (please refer to the illustrated scenarios below)
- eWallet balance
- Quick reload payment (if customer is registered for GO+)
- Quick payment (Credit/Debit Card) (if customer has enabled this function)
Payment scenario - Online/Offline purchase
| Scenario-1 | Scenario-2 | Scenario-3 | Scenario-4 | |
| Transaction amount | RM3.00 | RM3.00 | RM3.00 | RM3.00 |
| Total balance* | RM4.00 | RM4.00 | RM4.00 | RM5.00 |
| eWallet balance | RM3.00 | RM2.00 | RM2.00 | RM2.00 |
| GO+ balance | RM1.00 | RM2.00 | RM2.00 | RM3.00 |
| Quick payment status | Disabled | Disabled | Enabled | Enabled |
| Source of funds for payment | eWallet balance(full transaction amount deducted) | Payment failed(Both eWallet and GO+ having insufficient balance) | Quick payment - full transaction amount paid with credit/debit card | GO+ balance (full transaction amount deducted) |
*Total balance = eWallet balance + GO+ balance
Payment scenario - Toll
| Scenario-1 | Scenario-2 | Scenario-3 | Scenario-4 | |
| Transaction amount | RM3.00 | RM3.00 | RM3.00 | RM3.00 |
| Total balance* | RM4.00 | RM4.00 | RM4.00 | RM5.00 |
| eWallet balance | RM3.00 | RM2.00 | RM2.00 | RM2.00 |
| GO+ balance | RM1.00 | RM2.00 | RM2.00 | RM3.00 |
| Quick payment status | Disabled | Disabled | Enabled | Enabled |
| Source of funds for payment | eWallet balance (full transaction amount deducted) | Unable to pass toll (both eWallet and GO+ having insufficient balance) | Quick payment - full transaction amount paid with credit/debit card | GO+ balance (full transaction amount deducted) |
*Total balance = eWallet balance + GO+ balance
Payment scenario - P2P Transfer
| Scenario-1 | Scenario-2 | Scenario-3 | |
| Transaction amount | RM10.00 | RM20.00 | RM30.00 |
| Total balance | RM30.00 | RM30.00 | RM30.00 |
| eWallet balance | RM10.00 | RM10.00 | RM10.00 |
| GO+ balance | RM20.00 | RM20.00 | RM20.00 |
| Quick payment status | Enabled/Disabled | Enabled/Disabled | Enabled/Disabled |
| Source of funds for transferring money to other Touch 'n Go eWallet users | eWallet balance(full transaction amount deducted) | GO+ balance | Unable to transfer. The allowable transfer amount is the higher of your eWallet balance and GO+ balance. |
*Total balance = eWallet balance + GO+ balance
6. Can I transfer my GO+ balance to other Touch ‘n Go eWallet users?
Yes, with Quick Reload Payment you can send money to other users via the Transfer function. For more information on Quick Reload payment, please refer to the What is Quick Reload Payment? article.
Step 1:
Tap ‘Transfer’ on your Touch ‘n Go eWallet app’s main page.
Step 2:
Select your recipient.
Step 3:
The higher of your GO+ and eWallet balances will be automatically shown as the maximum amount that you can transfer. Enter the amount you’d like to transfer.
e.g:
• eWallet balance = RM10
• GO+ balance = RM20
• Maximum amount that can be transferred = RM20
Step 4:
Confirm your transfer.
7. Who do I contact should I need help?
For Touch 'n Go eWallet and GO+ (Unable to reload into Touch 'n Go eWallet, Problem with 6-digit pin, How to Cash In into/Cash Out from GO+)
You may submityour queries to https://tngd.my/careline-webform.
You may also call the Touch ‘n Go eWallet Carelineat +(603) 5022 3888. The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).
For Principal e-Cash (Earning calculation, failed Cash Out to bank account, more info about the fund and Principal Malaysia)
You may email your queries to[email protected]
You may also call Principal Customer Care at +(603) 7723 7262 or chat with us via 
(WhatsApp).The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).
8. What should I take into consideration before upgrading to GO+?
You must read and understand the contents of the Product Highlight Sheet and Prospectus for Principal e-Cash. Principal e-Cash is a money market fund and investing in it is not like placing a deposit with a financial institution.
9. Is Principal e-Cash Shariah-compliant?
Yes, Principal e-Cash Fund, the underlying fund for GO+ is now Shariah-compliant. All Net Asset Value. (NAV) of the Fund will be invested in a combination of cash (at bank), placement of Islamic deposits, Islamic money market instruments and/or sukuk in MYR.
10. What is Shariah-compliant investments?
Shariah-compliant investments are investments based on the principles of Islamic finance. The guiding principles of Shariah-compliant investments dictates the investments must not involve any elements of Riba (usury), Gharar (ambiguity) and Maysir (gambling).
Your money will not be invested into companies that generate profits from alcohol, tobacco, gambling, adult entertainment, firearms, banking and conventional insurance.
11. Are users of this eWallet obliged to pay zakat on their holdings?
The Fund does not pay zakat on behalf of Muslim Unit Holders. Thus, Muslim Unit Holders are advised to pay zakat on their own.
12. I used the GO+ before it was made Shariah-compliant and made some gains, what should I do with it?
Muslim unit holders who have been made aware of previous investment and received returns on their GO+ account before it was made Shariah-compliant are advised to purify or cleanse by channelling their previous returns to any charitable bodies at their own discretion.
Part 2: Upgrade to GO+ and perform 1st Cash In to GO+
1. Can I open more than one GO+ account?
No. You can only open one GO+ account.
2. How do I upgrade to GO+?
You must click on the upgrade now icon in Touch 'n Go eWallet and follow these steps:
Step 1:Complete account verification- you need to submit your ID and personal details via Touch 'n Go eWallet.
Step 2:Update your personal details on Touch 'n Go eWallet.
Step 3:Receive verification that your upgrade is successful, and begin to Cash In to GO+.
Please note: The details requested are part of the mandatory regulatory requirements when you open an investment account, such as Principal e-Cash, through GO+.
3. Why do I need to submit my ID?
Your ID is required for verification of your identity electronically under Bank Negara Malaysia's eKYC (e-Know Your Customer) guidelines.
4. I’m trying to upgrade to GO+ account and I received a message that says I am not eligible for the product. Why?
This could be due to one or more reasons related to the qualifying criteria for this product and/or mandatory regulatory requirements for opening an investment account. Please call the Touch ’n Go eWallet Careline at +(603) 5022 3888 or submit your queries to https://tngd.my/careline-webform to find out more.
5. How do I submit my ID?
To ensure that your ID submission is successful, please note the following: -
• Ensure that you are submitting your MyKad or MyTentera.
• Only capture the front part of your ID.
• Ensure that there is no glare when capturing the photo of your ID.
• Ensure that you are capturing the photo in a bright environment for better picture quality.
• Do not cover your ID with your finger when capturing it, as it may impact the optical character recognition (OCR) accuracy.
6. How do I capture my selfie?
When capturing your selfie, please ensure that your face is within the active area and follow these tips:
• Follow the gesture that is on screen, such as blinking your eyes.
• Ensure your face is within the active area until the circle stops loading.
• Capture your selfie in a bright environment.
7. Is there a limit to my GO+ account balance?
Yes. Your individual GO+ account balance limit is RM9,500.Once you reach this limit, you are unable to Cash In to your GO+ account but your account is still able to accumulate daily returns.However, please take note that the aggregate GO+ account balances is currently capped at RM5 billion (“Aggregate Limit”). While a customer has an individual limit of RM9,500, the maximum amount that each GO+ account can hold is still subject to the Aggregate Limit. This means that at any point when the Aggregate Limit is reached, customers will not be able to Cash In to their GO+ account.
8. How often can I put money into GO+?
You can add money (e.g. Cash In) anytime and as often as you want.
9. Is there a minimum Cash In amount for GO+?
Yes, the minimum Cash In amount per transaction is RM10, whether from your Touch 'n Go eWallet balance or from your bank account balance via FPX (for starting out and future transactions).
10. Are there any charges and fees when I Cash In into GO+?
- Zero sales charge.
- Management fee of up to 0.45% per annum.
- Trustee Fee of up to 0.03% per annum.
- The daily returns you receive are after all deduction of all fees and charges
- Please refer to the Principal e-Cash Prospectus for further details.
11. How do I Cash In into GO+?
You can Cash In with your Touch 'n Go eWallet balance or your bank account balance via FPX.
(i) For Cash In via eWallet home screen:
Step 1: Tap the "Reload" balance icon.
Step 2: Select "GO+ Balance".
Step 3: Select cash in via “eWallet Balance” or “FPX Online Banking” and then follow through with theinstructions.
(ii) For Cash In via GO+ dashboard screen:
Step 1: Tap the "GO+" icon.
Step 2: Select "Cash In".
Step 3: Select "eWallet Balance" or “FPX Online Banking” and follow through with the instructions.
12. Can I Cash In regularly (i.e. RM10 every month) via standing instruction/auto-debit into GO+?
No. Standing instruction/auto-debit function is not available.
13. Is there a maximum Cash In amount for GO+?
i) For Cash In via eWallet, you can only Cash In up to the amount available in your Touch 'n Go eWallet balance provided that your total GO+ account balance doesn't exceed RM9,500;
ii) For Cash in via FPX Online Banking, you can only Cash In up to RM9,500 provided that your total GO+ account balance doesn’t exceed RM9,500.
14. What happens after I successfully Cash In into GO+?
You will be notified via Touch 'n Go eWallet once your Cash In request is successful. You may also view the GO+ dashboard to check your GO+ balance.
15. How long does it take to process and credit my Cash In requests into my GO+ balance?
For successful Cash In requests, the Cash In amount will be credited immediately into your GO+ balance.For successful FPX transaction, you will also receive an email stating HKTM-PRINCIPAL E-CASH FUND as the seller/ merchant name.
16. Why is the amount successfully debited from my Touch 'n Go eWallet, but is not reflected in my GO+ balance?
Please call the Touch ‘n Go eWallet Careline at +(603) 5022 3888 and a customer service operator will assist you further.Alternatively, you may submit your queries at https://tngd.my/careline-webform.
17. Why did I get an unsuccessful transaction message via FPX?
- You might have transferred from an FPX bank account that is not registered under your name.
- You might have failed a bank portal authentication step (e.g. invalid login to bank portal, invalid entry of bank One Time Password (OTP), insufficient funds in bank account, etc).
- You did not meet the necessary requirements.
- Your Touch 'n Go eWallet might have experienced a connection timeout, please try again later.
18. The cash in amount was successfully debited from my bank account via FPX. Why is it not reflected in my GO+ balance?
The possible reason for unsuccessful cash in via FPX is that you might have transferred from an FPX bank account that is not registered under your name.
For any failed cash in via FPX transaction due to third party payment, the amount will be refunded into the respective bank account used for cash in within three (3) business days from day of the transaction, and any applicable bank charges payable shall be borne by the customers.
19. How do I stay on top of my GO+ balance?
You may view your GO+ dashboard for complete information.
20. Where can I get details on Principal e-Cash?
You may view such details athttps://www.principal.com.my/en/Principal_eCash.
21. Can I Cash In to GO+ through a Principal Malaysia unit trust consultant and/ or through Principal Malaysia’s branches?
No. You can only Cash In to GO+ through Touch 'n Go eWallet.
Part 3: How Do I update my contact information on Touch 'n GoeWallet?
1. How can I update my correspondence address and email address on Touch 'n GoeWallet?
Step 1 : Click on the “Profile” icon on the top right of the Touch 'n Go eWallet homepage.
Step 2 : Choose “Edit info.”
Step 3 : Answer the security question(s) and proceed with your changes.
2. How can I update my mobile number on Touch 'n GoeWallet?
Step 1 : Click on the “Profile” icon on the top right of the TNG eWallet homepage.
Step 2 : Choose “Change Mobile Number.”
Step 3 : Answer the security question.
Step 4 : Enter your new mobile number.
Step 5 : Enter the OTP that you should receive on your new mobile number.
3. I submitted updates (except for Name, ID, Mobile Number, email address)to my Profile on Touch 'n GoeWallet. When will these updates take effect?
The updates will take effect immediately.
4. What should I do if I submitted my personal details incorrectly when I upgraded my Touch 'n GoeWallet (to include GO+)?
If you wish to change these details, please submit the correct details athttps://tngd.my/careline-webform
5. If you change/update your personal details on Touch 'n Go eWallet, will your personal details kept by Principal Malaysia be updated automatically too?
No, not at this time. You will also need to share your updates with Principal Malaysia by contacting the Principal Malaysia Customer Care Centre hotline at +(603) 7723 7260, chat with us via
(WhatsApp)or writing a request to[email protected]
Part 4: Cooling-Off Request to Principal Malaysia
1. What is a cooling-off period?
A cooling-off period is a period of six (6) business days from the first successful Cash In by a first-time investor of the Principal e-Cash, during which that investor has the right to request for a full refund of the first Cash In amount. The cooling-off period ceases to apply once there is a Cash Out.
2. Who is entitled to the cooling-off period?
First-time investors of the Principal e-Cash, excluding Principal Malaysia employees and person(s) registered to deal in unit trusts of Principal Malaysia.
3. How do I submit my cooling-off request?
Please call Principal CustomerCare at +(603) 7723 7262 or chat with us via 
(WhatsApp); you will be advised and guided on how to perform the cooling-off request.
4. When can I get my refund upon submission of the cooling-off request?
We will refund your first Cash In amount (including application fees) to you within ten (10) calendar days from our receipt of your cooling-off request.
5. Is the cooling-off period applicable to subsequent Cash Ins?
No, the cooling-off period is only applicable to your first Cash In to Principal e-Cash via GO+.
6. I have existing unit trust accounts set up through Principal Malaysia’s unit trust consultant(s); but I am investing in Principal e-Cash for the first time via Touch 'n Go eWallet. Is the cooling off period applicable?
Yes.
Part 5: Redemption “Cash Out” Transaction
1. What does it mean to Cash Out; and are there any fees or charges to do so?
To Cash Out means to withdraw money from GO+ account (Principal e-Cash Fund). Currently, there are no charges / fees to do so.
2. How do I Cash Out from my GO+?
You may Cash Out into your Touch 'n Go eWallet balance or your first party bank account registered under your name
Step 1: Tap the "GO+" icon.
Step 2: Select "Cash Out".
Step 3: Select "eWallet Balance*" or “Bank Account” and follow through with the instructions.
3. When can I make Cash Out request(s)?
You can Cash Out once your GO+ balance is at least RM10.
4. Is there a minimum and maximum Cash Out amount?
Below are the minimum Cash Out amounts:
• RM10 if you are requesting for Cash Out to your bank account or Touch 'n Go eWallet.
Below are the maximum Cash Out amounts:
• There is no maximum Cash Out amount if you opt to Cash Out to your bank account.
• The maximum Cash Out amount is depending on your eWallet balance and size, if you opt to Cash Out to your eWallet.
5. How long does it take for the Cash Out to be paid to my Touch 'n Go eWallet and bank account?
A Cash Out request will be captured in the GO+ dashboard transaction details. If you Cash Out to:
- Your Touch ‘n Go eWallet, the money will be credited instantly.
- Your bank account, the money will be transferred within three business days from your transaction date (T+3) from the successful processing of your Cash Out request if the request is made before 4:00 PM (T). However, if the request is made at or after 4:00 PM (T), it will be treated as a next day request and the money will be transferred within three business days (T+3) from the successful processing of your Cash Out request. You will have to bear the applicable bank fees and charges from time to time.
- However, you may want to check your bank account first as occasionally money has been transferred into your bank account but TNGD will only update the status upon receiving confirmation from the bank 1 day later.
- Facilitate payment to TNGD merchants, the Cash Out amount will be debited immediately from your GO+ balance.
6. Other than my own bank account, can I cash out to my credit card?
No. Cash Out can only be done into your bank account or Touch 'n Go eWallet.
7. How will I know when the Cash Out has been paid to my bank account?
You’ll receive a notification on your Touch 'n Go eWallet that a successful Cash Out transaction was made.
8. Why is the Cash Out amount not reflected in my bank account balance after two (2) business days?
Please call the Touch ‘n Go eWallet Carelineat +(603) 5022 3888 and a customer service operator will assist you further. Alternatively, you may also submit your queries at: https://tngd.my/careline-webform.
9. Where can I view my Cash Out transaction status?
You can view your Cash Out transaction status on the GO+ dashboard.
10. I have requested to Cash Out to my bank account. My Cash Out transaction status indicates that it is still being processed. What does this mean?
- Your Cash Out transaction is still being processed. It will take up to within two business days from your transaction date (T+1) for the Cash Out transaction to be completed if the request is made before 4:00 PM (T). However, if the request is made at or after 4:00 PM (T), it will be treated as a next day request and the money will be transferred within three business days (T+2). As soon as the name of your eWallet and bank account matches (status: verified), you will see a verified tag and your subsequent Cash Out request will take 2 calendar days (T+1) to complete processing.
- However, you may want to check your bank account first as occasionally money has been transferred into your bank account, but TNGD will only update the status upon receiving confirmation from the bank 1 day later.
11. What does it mean when the Cash Out transaction status is shown as unsuccessful?
For Cash Out to Touch 'n Go eWallet:
- You did not meet the necessary requirements.
- Your Touch ‘n Go eWallet might have experienced connection timeout, please try again later.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.
For Cash Out to bank account:
- You might have transferred to a bank account that is not registered under your name or ID.
- You did not meet the necessary requirements.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.
12. Can I close my GO+ account anytime I want?
You could Cash Out all your GO+ balance anytime, however your GO+ account will remain active unless it has been dormant for twelve (12) consecutive months AND the balance is below RM0.01.
Part 6: GO+ Dashboard and Transaction history
1. Can I view my Cash In and Cash Out transactions?
Yes.You can view your Cash In and Cash Out transaction history up to 90 days.
2. What are the details displayed in Transaction History?
Your transaction history will include details of your Cash In, Cash Out, Daily Earnings and Payment transactions.
3. What is Total Balance and how is it derived?
Total balance means your total Cash In amount and daily earnings.
4. What is Total Earning and how is it calculated?
Total earning is the sum of your daily earnings accumulated from the day of your initial Cash In. During any campaign period, the campaign bonus returns earned will be included in the total earnings. When the campaign ends, the campaign bonus returns earned will be excluded from the total earnings and only GO+ daily earnings accumulated to date will be reflected.
5. What is Daily Return Rate?
Daily return rate is the net gain or loss of the Principal e-Cash Fund for the day.
Part 7: About Daily Earning
1. Where can I view my daily earnings?
You may refer to the transaction history on your GO+ dashboard.
2. When will the daily earnings be credited to me?
If you make a Cash In transaction before 4pm, your daily earnings will be credited to your GO+ account the next day.
3. Why can’t I see earnings after 1 day?
• Cash In is still in progress.
• Your total GO+ balance is less than RM10.00.
4.How is GO+ projected return calculated?
Projected returns are driven by the rate of returns of its underlying investments, net of all expenses. The math on the projected rate of returns is quite straightforward: GO+ daily earnings are the daily returns from the underlying fund, minus fees charged by the underlying fund managers.
The Total Expense Ratio (TER) for the fund includes the Management Fee charged by the Fund Manager, as well as other expenses incurred by the Fund (e.g., custody, marketing, compliance, shareholder services); as the TER includes fixed costs, it may vary slightly depending on the size of the fund.
Part 8: Security And Privacy
1. Are my personal details in Touch 'n Go eWallet safe?
TNGD assures that your personal details will not be shared or sold to any other parties, in accordance with the Personal Data Protection Act 2010. However, by signing up for GO+, you have given consent for the required personal details to be shared with Principal to facilitate account opening and operating the investment account.
You may read more about TNGD’s privacy policy at https://www.tngdigital.com.my/tng-group-s-privacy-statement and Principal Malaysia’s privacy notice at https://www.principal.com.my/en/privacy-notice-my.
2. How do I ensure that my Touch 'n Go eWallet account is secure?
• Ensure that you have activated your smartphone auto-lock-screen.
• Do not share your 6 Digit PIN with anyone.
• Do not share your OTP with anyone. Keep your OTP details safe.
3. What should I do if I lose my smartphone that has my Touch 'n Go eWallet account?
• Step 1: Contact the Touch ‘n Go eWallet Carelineat 03-5022 3888 to suspend your Touch 'n Go eWallet account immediately. This is to protect your balance in your Touch 'n Go eWallet account.
• Step 2: Contact your mobile service provider to block your SIM card immediately, to prevent any attempt to request OTP to reset your TNGD eWallet password/ PIN.
