Policies, Procedures, and Forms Updates (2024)

FAQs

Why is USPS tracking not working? ›

There are several reasons why your USPS tracking scan may not update. Tracking info might not be available for a newly-shipped package or if USPS hasn't scanned it yet. If your package hasn't updated in a few days, there could be a scan issue or a temporary misplacement.

Acceptance employees are required to ask the question "Does your parcel contain anything liquid, fragile, perishable, or potentially hazardous?"

What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.

Priority Mail

Domestic deliveries arrive in 1-3 business days⁴ depending on where your package starts and where it's going. Tracking and insurance are included, shipping boxes and envelopes are free, and with Priority Mail Flat Rate^®, you don't need to weigh shipments 70 lbs and under.

Each scan triggers an update to the tracking system, keeping you informed of its journey. However, glitches can occur. Technical hiccups with the scanners, human error during processing, or even high mail volume can disrupt the flow of updates, leaving your tracking frozen in time.

Whenever your package reaches the next distribution center, the shipping label is scanned and the tracking information updates with its new location. Except... when it doesn't. Basically, a “stuck in transit” message means that your shipment hasn't been scanned at any distribution depot in the last 24 hours.

If the package is not classified as Priority Mail Express™ service (domestic or international), Priority Mail® service, First–Class Package Service™, or an international letter package, it may be opened and its contents examined.

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

The best answer to the question “Does USPS know what's in your package?” is that USPS does not routinely inspect the contents of packages. However, they do have the authority to inspect packages if there is reasonable suspicion of illegal activity or if the package is deemed to be suspicious.

Occasionally, clerical and technological errors occur. A mail carrier may make a mistake, or a computer may malfunction, causing a parcel to be marked as delivered early.

How do I find out what USPS location my package is at? ›

All you need to do is enter your tracking number to see the status and location of your shipment. You can do this easily on the USPS website or on try tracking on your mobile phone. There are also the following options: By phone at 1-800-222-1811.

In case your package shows delivered, but it's not there: -Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf. - The carrier may have placed your order somewhere near your door, out of plain view.

If your mail sent via priority mail is delayed or doesn't arrive by the schedule, you can be interested in a money-back guarantee. In such cases, you can request a refund through the USPS website.

USPS offers several different options for priority mail. Standard priority mail promises delivery within one to three business days for domestic shipments. Transit times will probably vary depending on the originating and final package locations.

For shipments traveling shorter distances, Zones 1-4, and weighing less than 20 lbs, using your own packaging for weight-based rates may be a better value. Across all zones, though, shipments weighing over 16 lbs will ship for less in a Flat Rate Medium Box.

No, we are not detecting any problems with USPS Tracking right now. The last outage detected for USPS Tracking was on Tuesday, July 23, 2024 with a duration of about 37 minutes.

There could be a number of reasons for this. Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number.

Most often when a parcels tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system. However, if your parcel has passed its expected delivery date you'll need to contact us to open an enquiry.

The absence of a delivery scan on a mailpiece does not necessarily indicate that the item was not delivered. It is possible the piece was delivered but the scan was not captured. If you think this has happened, you may wish to contact the sender or recipient to confirm delivery of the item.