Controls & Settings guide
Pokemon GO safety features on the app include pop up warnings to users to encourage safe play and a reporting tool to report any issues with the game or inappropriate gameplay.
What do I need?
A Pokemon GO account - username and password.
Safety settings
Step by step instructions
How to report an issue
Where to restrict in-app purchases on your child’s device
Note about Pokemon GO privacy policy
1
How to report an issue
Step 1 – Tap the Pokéball on screen
Step 2 – Click on Settings
Step 3 – Tap ‘Report High-Priority Issue’ and select ‘Yes’.
You can now report your issue on this site.
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2
Where to restrict in-app purchase on your child’s device
You can restrict in-app purchase on your device to prevent accidental or unauthorised purchases from the Shop.
Visit our guides to restrict this feature on the following devices:
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3
Note about Pokemon GO privacy policy
Part of the App policy now states that it can view a phone’s settings and general information about the devices such as what other apps are being used on the device.
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Need to know more?
Follow these links to learn more or download this information