Documents
Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to July 2023, England & Wales (ODS)
ODS, 540 KB
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Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to July 2023, England & Wales (XLS)
MS Excel Spreadsheet, 579 KB
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Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to July 2023, Scotland (ODS)
ODS, 175 KB
This file is in an OpenDocument format
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.
Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to July 2023, Scotland (XLS)
MS Excel Spreadsheet, 167 KB
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.
Details
The latest release of these statistics can be found in thecollection of Personal Independence Payment statistics.
These official statistics include data up to 31 July 2023 for:
- caseloads (cases with entitlement)
- registrations
- clearances and awards, including award types & review periods
- award reviews and changes of circ*mstance
- Mandatory Reconsiderations (MR)
- average clearance times and average outstanding times
- MR clearance times
- customer journey statistics (tracking of initial decisions and award review outcomes following a PIP assessment through to MR and appeal)
Changes in this release
From this September 2023 release onwards, the Department for Work and Pensions has extended the Customer Journey statistics on initial (New Claim and DLA Reassessment) PIP decisions to include decisions following an award review – tracking these decisions through to Mandatory Reconsideration (MR) and appeal. This includes planned Award Reviews and those arising from a Change of Circ*mstance. The extended statistics will be updated on a quarterly basis.
Expected changes in future releases
From December 2023 the Annual DLA to PIP Reassessment statistics will be extended to include second and subsequent attempts to claim PIP following a DLA claim, rather than just the first attempt as in the latest update (December 2022). This will include a count of the number of attempts, the outcomes of both the first and latest attempts, and the time elapsed between first and latest attempts.
Your feedback on these this or any other development is welcomed.
Feedback and queries
If you have any queries or feedback about existing PIP Official Statistics please email [email protected].
We are only able to reply to questions about the statistics.