Documents
Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to April 2024, England & Wales (ODS)
ODS, 562 KB
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Personal Independence Payment: Clearance/Outstanding Times and Customer Journey Statistics to April 2024, England & Wales (XLS)
MS Excel Spreadsheet, 669 KB
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Details
These Official Statistics include data up to 30 April 2024 for:
- caseloads (cases with entitlement)
- registrations
- clearances and awards, including award types & review periods
- award reviews and changes of circ*mstance
- mandatory reconsiderations
- average clearance times and average outstanding times
- mandatory reconsideration clearance times
- customer journey statistics (tracking of initial decisions and award review outcomes following a PIP assessment through to MR and appeal)
Disability classifications
From June 2024, the disability classifications have been amended to reflect a change in the DWP Data Standard for PIP main disability condition categories and groupings. Chronic Fatigue Syndrome has been moved from ‘Musculoskeletal disease (general) – Chronic pain syndromes’, to ‘Neurological disease – Other neurological disorders’.
None of the other disability categories are affected. This change does not affect the underlying statistics in any way, other than the disability category and subgroup classifications. The change has been applied historically to all series which give a breakdown by main disabling condition:
- PIP Clearances
- PIP Cases with Entitlement
- PIP Award Review Clearances to 2016
- PIP Award Review Clearances from 2016
- PIP MR Registrations
- PIP MR Clearances
Correction
The previous release of this bulletin (published 19 March 2024) included the statement the highest quarterly level of MR registrations since PIP began was 79,000 in October 2023. Whilst this is the correct number of MR registrations for that date, the highest quarterly level since PIP began was in fact 81,000 in October 2019. This statement has been amended in section 7 of the bulletin.
Feedback and queries
If you have any queries or feedback about existing PIP Official Statistics please email [email protected]