2.0-Updated on 03-22-2023 by Dustin Wilt (drw5258)
1.0-Authored on 02-28-2023 by Dustin Wilt (drw5258)
Article State
Work in Progress (WIP)
Issue
When a user is required to enroll in MFA without a Smartphone, where the Microsoft Authenticator app is not an available authentication option.
Environment
- MFA
- Cell phone
- Office phone
- Home phone
- Landline
Resolution
A smartphone is not required to use Microsoft Multifactor Authentication. By adding a cell phone, office phone, or home phone you can authenticate with a phone call. Cell phones that can receive text message will also have the option to authenticate by text code.
Enroll in MFA without a smartphone (No App Required)
- Navigate to https://mysignins.microsoft.com/security-info
- Select +Add sign-in method
- Which method would you like to add?
- Select Phone from the dropdown menu
- If you already have a phone enrolled select Alternative Phone to add a second phone
- Add phone number you would like to authenticate with and pressNext
- The system will call your phone
- Answer the phone call and press the # key
- You successfully enrolled your phone
