Payment and Credit Card Fees - Retail Council of Canada (2024)

As more Canadians opt for credit card payment, whether chip-and-PIN, contactless, or online, Canada must lower its interchange fees to align with other international jurisdictions to support businesses in Canada.

The issue with payment and credit card fees in Canada

Canadians pay some of the highest interchange (a.k.a. ‘swipe fees’) in the world. Close to 1.5% of Canadian credit card spendinggoes directly to the big credit card companiesand their issuing banks, therefore reducing retailers’ profit margins and driving up prices for Canadian consumers. Lowering these fees will make doing business in Canada more affordable and will save Canadians money on their everyday purchases.

It should come as no surprise that shopping online, which was already on the rise, dramatically spiked at the peak of the pandemic. Even as brick-and-mortar stores slowly reopen, online shopping and touchless payment is only expected to grow significantly from where it stood pre-pandemic. Consequently, this increase in credit card use has increased payment costs for retailers and consumers.

RCC’s fight to reduce fees

Payment and Credit Card Fees - Retail Council of Canada (1)

RCChas long foughtfor lower credit card interchange rates, securing a victory in2015with a reduction of the average rate from 1.65% down to 1.50%. Further success has been achieved with a commitment from Visa and MasterCard to lower their average rates from 1.50% to 1.40% in2020. Altogether, the reduction efforts achieved by RCC save merchants over $1 billion annually.

Worldwide, 37 countries have recognized the uncompetitive level of interchange fees and have moved to reduce and cap them. For example, France limits interchange to 0.28%, the EU is moved to a 0.30% cap across the board, Australia limits interchange to an average of 0.50%. Canada needs to follow suit.

What is RCC doing now to help reduce the cost of payments?

RCC is encouraging the Minister of Finance to:

  • Implement the budget commitment to help lower credit card acceptance fees; and
  • Broaden the Code of Conduct to ensure mobile payments do not result in further cost increases to Canadian merchants and their consumers. In particular Code must dictate that online and mobile transactions are treated as a “card present” not higher cost “card not present option” which adds cost to merchant.

Payments 101

Have you ever wondered what happens when a customer makes a purchase using various forms of payment? What’s the difference between using cash, debit and credit?

Payment and Credit Card Fees - Retail Council of Canada (2)

Credit Card

Merchants pay a merchant discount rate on each credit card transaction. This rate is a combined rate that is distributed a number of ways: the majority (80%+) goes to the cardholder’s bank as an interchange fee. The remainder is split between the networks (e.g. VISA or MasterCard), and the processor (e.g. Chase).

The Network – VISA or MasterCard dictate the price. They set the rules for how much Interchange is charged.

The graphic above illustrates a $500 transaction:

  • Approximately $2 of the Merchant Discount Rate goes to the Network and Processor
  • Approximately $8 goes to the Financial Institution
  • What about Rewards – who pays for those? Of the $8 that goes to the Financial Institution:
    • Approximately $6 remains with the Bank
    • Approximately $2 is used to fund the Rewards Programs
    • The merchant discount rate is a percentage of the purchase price – the more expensive the item, the higher the fee.
    • Different kinds of credit cards are charged different rates. For example a basic, no rewards card may have a Merchant Discount Rate of as low as 1.6%. A premium card, offering expensive rewards, may cost as much as 3%.

Debit

Debit transactions are charged a single transaction rate – regardless of the value of the purchase. It generally costs merchants under 10 cents to process each debit transaction, though the fee can be as high as 40 cents. This amount does not change, whether the purchase is for $5 or $5,000.

Cash

When a customer pays cash for an item, the cost is virtually $0 to the merchant.

The Cost to the Retailer

For a $500 transaction – the cost to the retailer can then range from:

  • Cash: $0
  • Debit: $0.10
  • Credit: $10

The more people who use credit cards – the more expensive the cost to retailers and the higher prices become for everyone.

Discount payment processing through Chase

RCC has secured a partnership with Chase to offer members discounts on card payment fees.

Find out more

Payment and Credit Card Fees - Retail Council of Canada (3)

Infographics

Payment and Credit Card Fees - Retail Council of Canada (4)
Payment and Credit Card Fees - Retail Council of Canada (5)
Payment and Credit Card Fees - Retail Council of Canada (6)
Payment and Credit Card Fees - Retail Council of Canada (7)
Payment and Credit Card Fees - Retail Council of Canada (2024)

FAQs

Is it legal to charge customers for credit card fees in Canada? ›

As a merchant, you have the option of adding a surcharge to a credit card transaction (except in Quebec). Some payment card network operators (PCNOs) forbid surcharging for prepaid cards. not applying a surcharge that is: higher than your actual cost to accept the credit card.

How much is the credit card processing fee in Canada? ›

Typical Costs for Credit Card Processing

The monthly fee may range from $13 CAD to $27 CAD. The per-transaction fee can range from 0.40% plus $0.13 CAD to 2.39% plus $0.25 CAD.

Is it legal for retailers to charge a credit card fee? ›

The answer is: yes, if your business operates in states where it is legal to do so. As of the time of publishing this, the practice of imposing additional fees on credit card transactions (i.e., credit card surcharges) is prohibited in only three U.S. locations: Connecticut, Massachusetts, and Puerto Rico.

Is there a fee to use credit card in Canada? ›

Merchant surcharges and discounts

Merchants may add a surcharge to your transaction for using your credit card (except in Quebec). Your purchase may cost you up to 2.4% more. They must inform you of the surcharge before processing your payment.

Is a 2% charge on a credit card legal? ›

Credit card surcharges are optional fees that merchants charge customers who use a credit card to pay at checkout. Surcharges are legal unless restricted by state law and are limited to 4% of the total transaction.

Will Canadian businesses be able to charge you their side of credit card fees? ›

This comes after businesses were allowed to pass the cost of credit card fees onto the consumer in October 2022. Now, The Government of Canada says the new agreement will see interchange fees reduced by up to 27% for small businesses. It's expected to save businesses $1 billion over five years.

Can I pass credit card fees to a customer? ›

There are legal options for passing on credit card fees to customers. Credit card surcharging and cash discounting are two options for passing on fees. Adding a surcharge to credit card payments is not legal in every state, but offering a cash discount is.

What is a reasonable credit card processing fee? ›

The typical fee for credit card processing ranges from 1.5% to 3.5% of the total transaction.

What is a 3% transaction fee? ›

A foreign transaction fee is one of the most common types of fees you could face if you use your credit card at a non-U.S. retailer. Foreign transaction fees are assessed by your credit card issuer and tend to be charged as a percentage of the purchase that you're making, usually around 3%.

What is the difference between a credit card surcharge and a convenience fee? ›

A surcharge is not a convenience fee. A convenience fee is levied by a merchant for offering customers the privilege of paying with an alternative non-standard payment method. Merchants can process convenience fees in all 50 states. A surcharge is levied by a merchant for customer purchases made with a credit card.

What is the maximum credit card surcharge? ›

Cap of 4% on surcharges.

The surcharge that merchants pass on to consumers cannot exceed the cost merchants are charged by credit card payment processors. The current cap on these fees is 4%. “In some cases, the processor will reduce the cost if the merchant balks at 4%,” said Fortney.

Why are retailers charging credit card fees? ›

A credit card surcharge (or cc surcharge) is a fee enforced by the merchant to compensate for some of the cost of payment processing. This fee can only apply to credit cards—and never debit, even when a debit card is run like a credit. As for calculating the fee, surcharges are predominantly percentage-based.

What is the cap on credit card fees in Canada? ›

How much will you surcharge customers? Surcharges are capped at 2.4% or the amount it costs you to accept those credit cards, whichever is less.

How much do retailers get charged for credit card transactions? ›

The merchant services provider, or payment processor, will charge a fee to facilitate the credit card transaction. Processing fees can range from 1.5% to 3.5% typically, but in some cases can be as high at 6% per sale.

Is it better to use cash or credit card in Canada? ›

Use the credit card instead of cash wherever possible. Credit card issuers typically charge fees for international transactions and you may get the best exchange rate and fees lower than those associated with exchanging cash.

What are the surcharge rules in Canada? ›

A Canadian merchant may only assess a surcharge that does not exceed the merchant discount rate. There is also an absolute maximum surcharge cap of 2.4%. Q. Is a merchant permitted to surcharge on all Visa cards?

Are credit card processing fees subject to sales tax in Canada? ›

They are a payment for a separate service that the business is offering to its customers: the privilege, or convenience, of paying with a credit card. This means that these surcharge payments fall under financial service payments, which are exempt from GST/HST.

Is cash discounting legal in Canada? ›

Based on Federal and state law and credit card merchant agreements: It is not legal to charge additional surcharge for use of a credit card. However. It is legal to discount for cash or a particular payment method.

Is it legal to charge servers for credit card fees? ›

California: Prohibited. According to California state law, employers must give employees the entire tip from the customer. Employers are responsible for paying the entirety of the credit card processing fee.

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