Many of our users are receiving the error message,"outlook cannot delete one or more items because of a retention policy", when attempting to delete an email message in Outlook. We do have retention labels and retention policies, but they should not prevent deletion from the inbox; rather, they just save a copy of the deleted email message to a recoverable location. This doesn't happen to every email, just a seemingly random subset.
Has anyone experienced this or know how to fix it?
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