Online Banking Security from Bank of America (2024)

FAQs

Does Bank of America have security questions? ›

What are challenge questions and how are they used? They are used to help verify your identity when you log in from an unrecognized computer or mobile device. You selected challenge questions and answers when you enrolled in Online Banking.

Online and Mobile Banking Security Guarantee

We verify your enrollment with a code and also provide transaction alerts for new payees, password changes and other potentially suspicious activities. Plus, you're not responsible for transfers you don't authorize.

Tip: Stop and verify. While Bank of America may send you a text to validate unusual activity, we will never contact you to request you share a code over the phone or send us or anyone else money, including through Zelle^®. Read about social engineering.

A debit card security code (CSC) is a three or four-digit number that appears on your debit card. It may also be referred to as a debit card CVV or CVC, which indicates card verification value and card verification code, respectively.

If you have a computer that you have chosen to “Remember computer” on, you can log in on that computer and reset your security questions. Otherwise, you'll need to visit your nearest branch (please bring a valid photo ID) for assistance.

You're protected by Bank of America's $0 Liability Guarantee: Fraudulent transactions made using Bank of America credit and debit cards are covered by our $0 Liability Guarantee as long as you report them promptly; please visit our account and card security page for additional details.

Online banking is generally safe and not easy to hack — as long as you take the right steps to protect your information. This means setting up strong passwords and changing them frequently, and using additional tools like two-factor authentication to give yourself an extra layer of protection.

Banks take the security of accounts very seriously and invest lots of time and money to make sure your online account is safe. Some of the ways they do this include: Bank websites are encrypted. This means they're protected from anyone seeing the information on the page or your personal details.

How do you know if a bank alert is real? ›

If an alert asks for account information or asks you to do something through the message, such as clicking on a link, that may be a sign that the alert is fraudulent. A real financial institution won't ask for personal information by text or email.

Enter Authorization Code

To verify your identity, we need to provide you an authorization code. Call 800.933. 6262 to get the code. The code expires 10 minutes after you request it.

Is it safe to give out a CVV number? When shopping online, it's generally safe to use your credit card security code. Most online retailers require CVV details for purchases, which is encouraging because it means that they're trying to prevent fraudulent transactions on their site.

What should I do if my User ID is locked? Please call the Security Bank Online Help Desk at +63(2)8887-9188 or go here: https://www.securitybank.com/online-banking/sbol-helpdesk/. You will be asked some verification questions before your User ID will be unlocked.

Banks have strict security protocols to protect your account, and they will never request your account passwords over text or phone calls. It's crucial to keep your account passwords confidential and avoid sharing them with anyone who contacts you through these channels.

Security questions are usually used by banks, online services, etc. The purpose of asking such questions is to add another layer of security alongside your password.

Enter Authorization Code

To verify your identity, we need to provide you an authorization code. Call 800.933. 6262 to get the code. The code expires 10 minutes after you request it.

If you've forgotten your answer, select 'Reset Security Questions' on the login assistance page. Once logged in or validated, you'll be able to select new security questions and answers.