See Also
What do I do if my Zelle payment is on hold? | Trustco FAQsWhy Is My Zelle Payment Taking Longer Than Expected?How do I approve or reject Zelle payments?
Here’s how approvers can approve or reject pending Zelle® payments:
- In Online Banking for Business, select the Home tab.
- Under “Approval Inbox”, select Zelle Manage Payments.
- Next to the payment you want to review, select Actions and then select Approve or Reject.
Note: For multiple payments, check the box beside each payment and under “Bulk Actions” select Approve or Reject.
- In the confirmation window, select Approve or Reject.
- When prompted, confirm your identity with your chosen secondary authentication option. What is secondary authentication?
If yours was the final approval, we’ll start processing the payment as requested.
