FAQs
How do I reach out to Okta support? ›
- Contact support by calling one of the following numbers:
- US: 1-800-219-0964.
- US Federal / HIPAA: 1-866-993-6123.
- AU: 1800 095 441.
- DE: 49800 723 4788.
- FR: 0800 914 949.
- NL: 0800 022 4471.
- UK: 0800 808 5574.
Okta's popularity stems from being one of the first solutions to push a cloud-based Identify as a Service offering. Other Identity providers, such as AD and Ping, started as legacy on-premise Identity Providers that required customers to install software onto servers on their infrastructure.
How do I open a ticket with Okta support? ›- In the Okta Admin Console, click the ? icon and then click Help Center.
- Click Get Support in the lower-right corner, and choose Open a Case.
- Provide the following information for the case: (* indicates required fields) Priority* Subject* Detailed Description* Steps to Reproduce.
Usually the login page is “companyname”.okta.com. Alternatively, if you were sent an activation link email, the sign in page will be in the email body. Otherwise, contact your company's IT department to obtain the correct okta login page URL.
How to access Okta help center? ›Navigate to support.okta.com. Click on the Sign In button on the top right hand of the page.
Who is Okta's biggest competitor? ›The top alternatives for Okta single-sign-on-sso tool are OneLogin with 41.91%, OneAll with 21.64%, AWS Single Sign-On with 5.31% market share.
What is Okta support? ›OKTA, INC. CUSTOMER SUPPORT SERVICES. (“Support Services”) Support Services are a subscription support offering that includes access to program resources that help all customers use and maximize their Okta investment.
How do I recover my Okta account? ›- Click the user name at the top of the home page, and then select Settings.
- In the Forgot Password Text Message section, click Add phone number.
- Enter a mobile phone number to receive an initial verification code.
- Enter the verification code to authenticate in to Okta.
Check the Okta Verify and device OS versions to see if they may be recent updates. Sometimes, device OS updates or Okta Verify updates can introduce new compatibility issues. If this is suspected, reach out to Okta support for verification.
How do I connect to Okta? ›- In the Okta Workflows Console, go to Connections.
- Click New Connection. ...
- Select the Okta connector. ...
- In the New Connection window, enter the Connection Nickname. ...
- Open a new tab and navigate to the Okta Admin Console.
- Navigate to Applications -> Applications, and select the Okta Workflows OAuth application.
How do I reset my Okta Verify account? ›
- You will be prompted to re-enroll in Okta Verify. ...
- Select your device type Iphone or Android.
- A new QR code will be displayed.
- On your cell phone, launch the Okta Verify app.
- In the Admin Console, go to DirectoryPeople.
- In the left menu, select Locked Out.
- Click a user name in the Person & Username column.
- Click More Actions, and then click Unlock Account.