Office of Consumer Protection - Montana Department of Justice (2024)

TheOffice of Consumer Protection is here to help –The Office of Consumer Protection seeks to protect Montana consumers from, and educate them about, harmful and unfair practices by retail businesses. The Consumer Protection Act prohibits businesses from taking advantage of consumers.

The major responsibilities of the Office of Consumer Protection include...

  • Providing information to consumers about the Consumer Protection Act
  • Enforcing consumer laws designed to protect the consumer from unfair or deceptive business practices
  • Assisting consumers by distributing consumer education materials including consumer alerts and scamalerts
  • Investigating false, misleading, or deceptive trade practices
  • Assisting in the preparation of legislation designed to protect consumers
  • Enforcing statutes relating to telephone solicitation and telemarketing
  • Participating in multi-jurisdictional actions with other state and federal law enforcement agencies
Office of Consumer Protection - Montana Department of Justice (2024)

FAQs

What is the Consumer Protection law in Montana? ›

The Montana Consumer Protection Act, also known as the MCPA, is a law that protects consumers from unfair or deceptive business practices . The act is designed to protect consumers from fraud, false advertising, and other deceptive practices, and to ensure that businesses operate in a fair and honest manner.

How to file a complaint against a company in Montana? ›

QUICK LINKS
  1. Contact Information. Office of Consumer Protection. Toll-Free: 800-481-6896. Phone: 406-444-4500. Facsimile: 406-444-5275. ...
  2. Mailing Address. Office of Consumer Protection. P. O. Box 200151. Helena, MT 59620-0151.
  3. Physical Address. Office of Consumer Protection. 302 N. Roberts Street. Helena, MT 59620.

Who is the director of the Montana DCI? ›

Director. Director Brian M. Gootkin was appointed by Governor Greg Gianforte to serve as the director of the Montana Department of Corrections in 2021. Director Gootkin comes to the department from the Gallatin County Sheriff's Office where he most recently served as sheriff.

How do I report a therapist in Montana? ›

Board of Behavioral Health
  1. Professional Licensing Customer Service:
  2. Executive Officer. (406) 841-2370. [email protected].
  3. (406) 444-5696.
  4. (406) 841-2319.

What does the consumer protection Act deal with? ›

The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redressal of consumer grievances. The Act for the first time introduced the concept of 'consumer' and conferred express additional rights on him.

What is the statute of limitations for the consumer protection Act in Montana? ›

Just keep in mind that claims filed under the Montana Unfair Trade Practices and Consumer Protection Act are subject to a 2-year statute of limitations. An attorney here at Western Justice Associates, PLLC can advise you whether violations of other laws carry different filing timelines.

How do you complain to a company effectively? ›

Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. Use this sample complaint letter as a guide to help you explain the problem and what you want done to resolve it. Then send it to: A salesperson or customer service representative.

How do I write a letter of complaint to a company? ›

State what you feel should be done about the problem and how long you are willing to wait to get the problem resolved. Make sure that you are reasonable in requesting a specific action. Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth.

What is the Montana False Claims Act? ›

The Montana False Claims Act protects whistleblowers who suffer employment retaliation because of their whistleblowing. Protection under the Montana whistleblower law includes: Reinstatement with the same seniority status that the whistleblower would have had but for the retaliation. Two times the amount of back pay.

Who is the CEO at DCI? ›

Nate Boudreaux: Yeah, that's the hardest part, is just identifying who's who, and who does what, and who's with what corps. The staff's been great.

Does Montana have a Bureau of Investigation? ›

The Investigations Bureau specializes in a number of fields. At the request of city, county, state and federal law enforcement agencies, the bureau's staff provide direct assistance in a broad range of criminal investigations such as: Homicide and other felony violent crimes.

What is a DCI agent? ›

DCI can stand for two things in law enforcement. The first is Division of Criminal Investigation. This is usually a special division within a police department (state or local) whose task it is to investigate crimes. In other words, it is the place where police detectives work.

What is client abandonment? ›

If you have done so, you are abandoning your client if you stop providing services or care without: arranging for another appropriate care provider to take over, giving your employer a reasonable opportunity to find a replacement, or. ending your services in a way that is acceptable to both you and the client.

How to file a complaint against the state of Montana? ›

You may also call the Office of Consumer Protection at (406) 444-4500 or (800) 481-6896.)

How to make a complaint against a doctor in Montana? ›

To file a complaint against a Board of Medical Examiners licensee, call (406) 841-2362. What happens when a complaint is filed against a health care licensee? Once a complaint is received, the Compliance Unit sends a letter to the complainant acknowledging that the complaint has been received.

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