Nintendo Switch System Cannot Be Charged (2024)

Before you start

You will need:

• Your Nintendo Switch console
• Nintendo Switch AC adapter (MOD. HAC-002)
• Access to a power outlet

Remove your Nintendo Switch console from the dock when completing the following troubleshooting.

What to do

1. Unplug the AC adapter from both the wall and dock/console. Leave it unplugged for 30 seconds to reset the AC adapter.
2. Hold down the POWER Button on the console for 20 seconds.
3. Release the POWER Button. This performs a forced shut down on the console.
4. Plug the AC adapter directly into a power outlet, then into the console. Try a different power outlet in case there is an issue with the first one you tried.
5. Press the POWER Button once. The console should turn on and display a battery charging icon.
   • The charging icon is displayed on a blank screen

     If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed in the top-left corner of the console screen. Charge the console for at least 30 minutes before trying to power it on again and see if the issue is resolved.

Situation not resolved

If the battery charging icon is not displayed or if the battery level does not reach 100% charged after several hours, there may be an issue with the AC adapter or charging ports.

1. Check that you are using the Nintendo Switch AC adapter by finding the model number MOD. HAC-002 on the bottom of the AC adapter, where the cord attaches.

   

   See Also

   How to Use and Troubleshoot Dell Performance Docking Station WD19DC or WD19DCSWhat can I connect to the USB port on the Nintendo Switch dock? - Support - NintendoThe Nintendo Switch console isn't recognising my controller - Support - NintendoHow do I set up my Nintendo Switch Wired Controller? | PowerA
   • Not using the Nintendo Switch AC adapter

     If a non-licensed AC adapter is being used, replacing it with the correct accessory may resolve the issue.

     You can purchase the Nintendo Switch AC adapter from the My Nintendo Store.

2. Check the AC adapter for damage, including a frayed or split cord, loose connectors, or kinks.
   • The AC adapter is damaged

     If any damage to the AC adapter is found, it will need to be replaced.

     See Also

     USB Ports Not Working on the Nintendo Switch Dock

     You can purchase the Nintendo Switch AC adapter from the My Nintendo Store.

3. Use a different AC adapter to try to charge the console.
   • Don't have a second AC adapter

     The Nintendo Switch console will need to come in for repair. For testing purposes, be sure to include the AC adapter.

     For your convenience, Nintendo provides a quick and easy-to-use online repair process.

4. Check the USB-C connector at the bottom of the Nintendo Switch console for damage, such as bent metal.
   • The USB-C connector on the console is damaged

     If any damage is found to the USB-C connector, the Nintendo Switch console will need to be repaired.

     For your convenience, Nintendo provides a quick and easy-to-use online repair process.

If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch console will need to come in for repair. Please include the AC adapter for testing purposes.

For your convenience, Nintendo provides a quick and easy-to-use online repair process.

Additional information

• Use a licensed Nintendo Switch AC adapter for best performance results.
  • Unlicensed products do not undergo Nintendo's testing and evaluation process and may have compatibility problems.
• Nintendo Switch systems do not have a power light.