News - Ubisoft Connect (2024)

FAQs

Why is Ubisoft Connect not working? ›

Update Ubisoft Connect PC to the latest version

An outdated version of the desktop app may cause login issues. Reinstalling Ubisoft Connect PC before logging in again may help resolve the issue.

Ubisoft is looking for nearly $200 million in cost savings over the next two years, through “targeted restructuring, divesting some non-core assets and usual natural attrition,” according to a company press release. (A Ubisoft rep tells Axios that workers on the canceled games will shift to other projects.)

User reports indicate no current problems at Ubisoft Connect.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.

Ubisoft is shutting down more online services for its older games like Assassin's Creed 2 and Assassin's Creed Brotherhood in January 2024. As reported by Eurogamer, an update on Ubisoft's support website confirmed the publisher is "decommissioning" the online services of these games on January 25.

After multiple offences, sanctions and suspensions may be applied to your Ubisoft account. Please note that a temporary ban in Rainbow Six Siege is different to a temporary lock on your Ubisoft account, and you will still be able to access other Ubisoft websites, games or services for the duration of your ban.

Stemming from a wave of sexual misconduct accusations of the #MeToo movement in June and July 2020, Ubisoft had a number of employees accused of misconduct from both internal and external sources.

In 2022, it was reported that multiple companies were studying Ubisoft, with the suggestion being that these unnamed companies might be interested in buying the company. However, no deal has ever materialized, and the Guillemot family remains Ubisoft's biggest investor.

An ongoing maintenance or degradation of Ubisoft services may prevent you from logging in. You can find information about planned and ongoing maintenances or degradations in the Live Feed Update section of the Ubisoft Help website.

Is Uplay still a thing? ›

In October 2020, Uplay and the Ubisoft Club were merged into Ubisoft Connect, which would offer the same features but also enable current and future Ubisoft games to support cross-saves and cross-play between platforms, and support for cloud gaming platforms including Stadia and Amazon Luna.

Ubisoft is currently not selling its games on Steam because it's Epic exclusive and seems likely to remain so for the next few years. For those games, you can't play them on Steam because Steam doesn't have the games to add to your library.

Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.

Check if you have redeemed the game on your Ubisoft account

If the game has been redeemed on another Ubisoft account, it will not appear in your current library of games. Please make sure that you are logged into the same Ubisoft account used to activate or redeem the game.

To maintain the security of player accounts, we temporarily lock Ubisoft accounts as soon as fraudulent activity is detected. A permanent sanction may be placed on your account if repeated fraudulent purchase attempts are detected on your account.

Some Ubisoft Connect PC users may experience issues with not being able to send or receive game invitations or chat messages. You can resolve this by restarting the client to start automatic updates or installing the latest version manually.