New Payments Platform | Online Banking - HSBC AU (2024)

FAQs

New Payments Platform | Online Banking - HSBC AU? ›

What is the New Payments Platform? The New Payments Platform (NPP) enables customers of different participating local banks to make and receive real-time payments, 24 hours a day and seven days a week.

HSBC has today announced the launch of WorldTrader, a new digital investment platform that allows customers access to a wide range of trading and investment opportunities.

Mandated Payment Service and PayTo

The Mandated Payment Service is now known as PayTo. It is a system for enabling "withdrawals" on the NPP. The NPP does not inherently support "withdrawals", so the service provides an overlay allowing the "withdrawing" party to create a payment order and authorisation request.

Our secure, online platform HSBCnet is built for your day-to-day banking needs, while HSBC Connect lets you automate and simplify your payments, processing, reporting and reconciliation. Need more flexibility? Our Open Banking API makes it easy to connect your supported systems and solutions.

In November 2022 HSBC Group agreed to sell its banking operations in Canada (HSBC Canada) to the Royal Bank of Canada(RBC). This sale has been completed on the 28 March 2024. If you have an HSBC Canada account, we want to keep you informed of some of the changes that will result from the sale.

HSBC Holdings plc ('HSBC') today announces that it will exit its US domestic mass market retail banking business through several transactions, pending regulatory approval.

What is digital banking and how does it work? Digital banking is made up of 3 different parts: Online banking, mobile banking and Open Banking.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC. Lending products are offered in the U.S. by HSBC Bank USA, N.A. Investments and certain insurance products, including annuities, are offered by HSBC Securities (USA) Inc. (HSI), member NYSE/FINRA/SIPC.

"RBC's acquisition of HSBC Canada expands the depth and breadth of our international banking capabilities and builds our ability to connect Canadians to the global economy," added Neil McLaughlin, group head, Personal & Commercial Banking, RBC.

User reports indicate no current problems at HSBC

Clients can access their HSBC accounts through online banking and mobile banking apps.

Which HSBC app should I use? ›

This HSBC Mobile Banking app lets you manage your HSBC accounts securely from your mobile device. If you are registered for Personal Internet Banking with HSBC you can use this app. If you are registered for Business Internet Banking please download the HSBC Business Banking app.

Open the app, you will be prompted to select if you are a registered online banking user, tap on 'No'. This will guide you to set up online banking, mobile banking and your Digital Secure Key all at once. Your account will be enabled to use both our mobile banking and online banking services.

The sale of HSBC Bank Canada and its subsidiaries to RBC is expected to close on March 28, 2024. The transition of all HSBC products and services to RBC will start once the closing conditions are met and the transaction is complete.

3. HSBC Bank - Amy. Part of HSBC Bank's customer service platform, Amy, is a chatbot that helps answer customer requests. It was initially developed to help HSBC scale its customer support capabilities.

HSBC is to move out of its global headquarters in Canary Wharf after more than two decades to considerably smaller offices in the City of London, in response to post-pandemic hybrid working arrangements and a cost-cutting drive.

HSBC introduced HSBC Trade Solutions (HTS) in the UK and Hong Kong, offering customers an enhanced trade finance experience through integrated digital processes.