myGov sign in help (2024)

I forgot my username

Your username may be one of these:

your unique 8 digit myGov username, emailed to you when you created your account
the email address registered to your myGov account
your mobile number, if you’ve set it up as a username.

If you can’t remember your myGov username, select Forgot username on the sign in screen. Enter the email address you registered to your myGov account and we’ll send you your username.

I forgot my email address

You can identify your email address by selecting Forgot username and entering your email address. If the email address is registered to a myGov account, we’ll send you your myGov username.

If you don't know these usernames and you can't remember your email address, or no longer have access to that email address, you’ll need tocreate a new account. If you want to use the same email address as your old account, you cancontact the myGov helpdesk.

You can use your Digital IDor your passkey, if created, to sign in to your account.

I forgot my password

SelectForgot passwordon the sign in screen. Enter your email address, myGov username or mobile number, if you’ve set it up as a username, and we’ll send you a code to sign in and change your password.

I can’t access the myGov Code Generator app

If you can’t get a code from the myGov Code Generator app and don’t have a2 factor authentication backup, you can:

use your Digital IDor
your passkey, if created, to sign in to your account.

If you can’t use Digital ID or passkeys to sign in you’ll need to create a new account. If you want to use the same email address as your old account, you cancontact the myGov helpdesk.

I can’t answer my secret questions

If you can’t answer your first secret question, you'll get a different secret question to answer.

Your account will be locked if you enter the wrong answer too many times.

If you can’t answer the question, select I can’t answer my secret question on the Answer your secret question page.You can use Digital ID to sign inor your passkey, if created, to sign in to your account.

If you can’t use Digital ID or passkeys to sign in you’ll need to create a new account. If you want to use the same email address as your old account, you cancontact the myGov helpdesk.

I didn’t get my code sent by SMS to my mobile number

If you didn’t get the code sent by SMS to your mobile, you can:

check your phone signal as there may be poor reception
try turning your phone off and on again
try updating the software version on your mobile
check if your phone has enough storage to receive messages
check your blocked, junk or spam folders on your phone.

If you can’t get codes sent by SMS, selectI didn’t get my code. You canuse Digital ID to sign in or your passkey, if created to sign in to your account. If you can’t use Digital ID or passkeys to sign in you’ll need to create a new account.If you want to use the same email address as your old account, you can contact the myGov helpdesk.

I need help using my passkeys

If your passkey isn’t working as expected, try these tips including:

check you are connected to the internet
turn your device off and then on again
check your device for any updates
check your old passkey has been deleted from your password manager.

Syncing passkeys

When you create a passkey on a device, your password manager may sync your passkey so it is available on your other devices.

If you have devices with different password managers, you’ll need to create a passkey on each device you’d like to use to sign in to myGov.

Check your password manager to see if your passkey is synced with your other devices.

If you lose your device

If you lose your trusted device you used to create your passkey, try these tips to sign in using another option:

use another trusted device that can access a synced passkey
use your back up passkeys
use your myGov sign in details if your password is turned on
use Digital IDif connected
if your Digital ID is not connected, you can recover your account by setting up Digital IDwith Strong identity strength
if you have set up the myGov app you can access and manage your sign in settings in the myGov app.

If you can’t sign in to myGov you’ll need to create a new myGov account and link your services again. If you want to use the same email address, you’ll need to contact the myGov helpdesk.

Sharing passkeys

Some password managers will let you share passkeys with others.

Don’t share your myGov passkey, password, myGov PIN or myGov app PIN with anyone.

FAQs

What happens when you can't log into myGov? ›

If you can't sign in to myGov you'll need to create a new myGov account and link your services again. If you want to use the same email address, you'll need to contact the myGov helpdesk.

Read On ›

How do I log into myGov without mobile code? ›

After you set up your myGovID, you can recover your account:

Go to the myGov sign in page.
Enter your username and password and select Sign in.
Select I didn't get my code or I can't answer my question.
Select Continue with Digital Identity.
Sign in with your myGovID.

Jun 2, 2024

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How do I access my myGov account? ›

Enter your myGovID email address, then select Login. A 4-digit code will appear on the login screen. Log into your myGovID app using your 10-character password, fingerprint or face. Enter or accept the 4-digit code in your myGovID app.

How do I reset my password on myGov? ›

Follow these steps to change your password:

Sign in to your myGov account.
Select the My account or Menu option.
Select Account settings, and then select Sign in settings.
Go to Password and select Edit.
Enter your current password, your new password and re-enter your new password. Select Change.

Aug 5, 2024

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How do I get my linking code for myGov? ›

You can get a linking code over the phone or at a service centre. To link your Centrelink online account to your myGov account, you'll need your linking code and your Centrelink Customer Reference Number (CRN). You'll find your CRN on letters we've sent you or on your concession card, if you have one.

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What to do if you are locked out of your Login.gov account? ›

Login.gov is unable to grant you access to your account if you get locked out and/or lose your authentication method. If you get locked out, you'll have to delete your account and create a new one.

Tell Me More ›

How do I get myGov backup code? ›

Go to myGov and enter your username and password, then select Sign in. Open the myGov Code Generator app on your device. A new code will display on your screen every 30 seconds. Go to your myGov sign in page, enter the one-time use code and select Next.

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How do I change the phone number on my login Gov account? ›

Click the “Sign in” button. Enter your authentication method. Select “Add phone number.” Enter the new phone number.

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Why is my myGov account permanently locked? ›

If your password, 2 factor authentication code or answer to your secret question is entered incorrectly too many times in a row, we temporarily lock your myGov account. If you continue to enter it incorrectly, your account may be permanently locked.

How do I update my phone number on myGov? ›

Update your contact details

Sign in to your myGov account.
Select My account or Menu, then select Profile.
Select Contact details.
Go to the details you want to update and select Edit.
Follow the prompts.

Aug 5, 2024

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How do I verify my login gov account? ›

On the “We need to verify your identity” page, read the requirements and, if you agree, check the box next to the Login.gov consent statement. Next, upload a photo of your driver's license or state ID card.

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What is the correct app for myGov? ›

The myGov app is the official Australian Government app for myGov. You need a myGov account to set up the app. If you don't have a myGov account, you'll need to create one. The app makes it simple to sign in to your account, easy to view Inbox messages and quick to access services.

See Details ›

Can I delete my login gov account and create a new one? ›

If you delete your account:

We'll delete your email address, password, and phone number.
You won't be able to sign into partner agencies that require a Login.gov account.
You won't lose your information saved with partner agencies, but you will need to create a new Login.gov account.

Get More Info Here ›

How do I reset my login gov password? ›

Go to https://secure.login.gov.

Select the “Forgot your password?” ...
On the next screen, enter your email address.
Click the “Continue” button.
Check your email for a message from Login.gov.
Click the “Reset your password” button in the message. ...
Enter your new password. ...
Click the “Change password” button.

How do I reset my user password? ›

You can use the Settings app to change your password.

In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options.
Select Password > Change, and then follow the instructions. You must enter your old password to create a new one.

Why have I been permanently locked out of myGov? ›

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How do you know if your myGov account has been hacked? ›

If you think someone has accessed or tried to access your myGov account, check your myGov account history for suspicious activity. If you're concerned after checking your account history, you should: Change your password and improve its strength by using a passphrase.

Do I need a Login.gov account? ›

Participating agencies will ask you to create a Login.gov account to securely access your information on their website or application. You can use the same username and password to access any agency that partners with Login.gov.

Learn More ›

Does myGov send text messages? ›

The ATO and myGov won't send you an SMS or email with a link to access online services. These should be accessed directly by typing ato.gov.au or my.gov.au into your browser. Report any suspicious contact claiming to be from the ATO to be from the ATO to [email protected].

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