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User profile for user: Jenna WW
Jenna WW Author
User level: Level1 5 points
My transit card has been in my Wallet app for months, and suddenly this week it disappeared. Now I don’t have a physical card to readd it. What can I do to access my card again?
iPhone 12, iOS 16
Posted on Jul 30, 2023 8:42 AM
Question marked as Top-ranking reply
User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Posted on Jan 7, 2024 11:45 AM
I do not have multiple Apple IDs. I had to get a new phone when my old one was stolen and erased. My transit card (SmartTrip) disappeared when I got my new phone. My credit cards are still there. I updated iOS, I see the option for previous cards but my transit card is not there.
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User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Jan 7, 2024 11:45 AM in response to Jeff Donald
I do not have multiple Apple IDs. I had to get a new phone when my old one was stolen and erased. My transit card (SmartTrip) disappeared when I got my new phone. My credit cards are still there. I updated iOS, I see the option for previous cards but my transit card is not there.
User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jan 7, 2024 9:19 AM in response to sylvie24
Payment methods are associated with a specific Apple ID. Do you have multiple Apple ID’s? Your iPhone should look like the screen shot i posted below.
Link
User profile for user: Warashina
Warashina
User level: Level2 155 points
Aug 1, 2023 11:52 PM in response to Jenna WW
Make sure that you did not sign out of Apple ID, doing so will remove cards. Confirm you are signed in with the same Apple ID used for adding the card, re-add as detailed in the previous reply linked support doc:
- open the Wallet app and tap the Add button
. - Tap Previous Cards and choose your Suica, PASMO, or ICOCA card.
- Add your card.
.Link
User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Jan 7, 2024 2:11 PM in response to Jeff Donald
Yes I called apple support and they were unhelpful and, in one case, very rude. Thanks for trying.
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User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jan 7, 2024 2:16 PM in response to sylvie24
If you have the patience and want to peruse this, if Tier 1 support can help resolve the issue, try escalating your case to Tier 2 and see if they have a solution.
Sorry I couldn’t help more.
Link
User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jan 7, 2024 1:45 PM in response to sylvie24
I think your path forward is to contact Apple Support (1-800-MY-APPLE) and confirm that transit cards are backed up from iPhone. You may need to request your issue be escalated to Tier 2 support. If Apple Support can’t help, then contact SmartTrip support and see if they can assist with restoring your old card.
Sorry we can’t help more. Apple Support Community does not have access to your personal or financial information as this is a public community forum.
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User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jul 31, 2023 10:04 AM in response to Jenna WW
Please review this support article for assistance.
Add a Suica, PASMO, or ICOCA card to Apple Wallet - Apple Support
Link
User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jan 7, 2024 8:59 AM in response to sylvie24
Make sure you iPhone is updated to latest iOS.
Update iOS on iPhone - Apple Support
Link
User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Jan 7, 2024 8:03 AM in response to Warashina
I have the same problem but there is no option for “previous cards” so I have no idea what this comment is referring to.
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User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Jan 7, 2024 9:07 AM in response to Jeff Donald
I did. Old transit card is still not there. Money down the drain I guess, thanks Apple
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User profile for user: Jeff Donald
Jeff Donald
User level: Level7 20,372 points
Jan 7, 2024 1:10 PM in response to sylvie24
Did you backup your old iPhone and restore it to your new iPhone? Did you setup your new iPhone as new?
Link
User profile for user: sylvie24
sylvie24
User level: Level1 8 points
Jan 7, 2024 1:25 PM in response to Jeff Donald
I restored it from my saved backup in iCloud. everything else is the same.
Link
My transit card is no longer in Apple Wallet
