By Zach Lazzari Updated August 10, 2018
Overall, Instagram has minimal technical issues but it can throw users login issues at times. This most commonly occurs when you upgrade phones or toggle between multiple accounts and try to log in to Instagram. Older phones may also encounter compatibility issues as they become outdated. Instagram can also do a forced log out and require a log in for an updated terms of service. In this case, you will need to agree to the updates in order to log back in to your account.
Check Your Credentials
Before you dive into anything technical, do a surface level investigation. Are you typing the correct username and password? Instagram usernames begin with an @ symbol but you should not type this out when logging in to your account. Look closely for typos in your handle and make sure everything is correct. After the handle is ready, clear the password field and type your password. Make sure what you are typing is exactly as intended. Instagram passwords are case sensitive. If the log in fails and you are positive the username and password are correct, it's time to try a password reset.
Password Reset
Doing a quick password reset will resolve many login issues. Android and iOS users can select the reset link and have a password reset sequence sent to their email account. The email comes with a link that prompts a reset page where you insert the new password. Choose something completely different from the previous password. Android users can also do this via SMS or simply log in with Facebook to access their Instagram account. If you do not receive the password reset email, you may have a bigger issue. Check your email and all other accounts to make sure you have not been hacked.
Log In Instagram – App Issues
If your login credentials are correct and the system still fails to allow access, it's likely a device or app specific issue. Attempt to log in from your personal computer and/or another mobile device. If you can log in from other devices, the problem is obviously isolated to your phone. At this point, uninstall the app from your mobile device to allow a fresh start. After the uninstall process is complete, turn your phone off for a minute then restart it to ensure nothing is cached after the uninstall. Install the app again and attempt to log in. It should have no issues accessing your account at this point. If it still fails, you may have a hardware or memory issue with the phone that requires clearing space or visiting your service provider to diagnose the issue.
FAQs
To fix login issues with Instagram on your phone, update the app, clear the app's cache/data, restart your phone, check your internet connection, and consider uninstalling/reinstalling the app. If these steps don't work, reach out to Instagram support for further help.
Why am I not able to log into Instagram from my phone? ›
Check Internet connection
If restarting your device doesn't help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.
What to do if Instagram won't let you log back in? ›
- Check your email account for a message from Instagram. ...
- Request a login link from Instagram. ...
- Request a security code or support from Instagram. ...
- Verify your identity. ...
- If you're still able to log into your Instagram account.
Reset password, update app, clear cache simple troubleshooting tips. Instagram users may come across the "sudden errors" message while seeking to log in. This can occur for several reasons like temporary server troubles, community connectivity issues, a previous app model, or account-related issues.
Is there something wrong with Instagram at the moment? ›
User reports indicate no current problems at Instagram.
How do I restart Instagram? ›
Restart the App: Close the Instagram app completely and then reopen it. Sometimes simply restarting the app can resolve temporary glitches. Restart Your Device: If restarting the app doesn't work try restarting your device. This can help refresh the system and resolve any issues.
Why can't I get my Instagram account back? ›
If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.
Why is my Instagram saying something went wrong? ›
Instagram might keep saying sorry, but something went wrong for several reasons. A poor internet connection might be one of the most common reasons. Others include the server being down, corrupted cache, lack of Storage in your phone, and technical issues. Software bugs can also be a potential reason behind this error.
Why can't I log back into my Instagram account after deactivating? ›
If you temporarily deactivated your Instagram account, it usually takes a few hours for Instagram to finish the process. During this time, you won't be able to reactivate your account. If your account has been deactivated for more than a day, you should be able to log back in without any trouble.
Why did Instagram stop working? ›
If the IG app keeps stopping while working, you'll need to check if your phone is operating on the latest software version. Issues like Instagram crashing on Android can occur if the older version does not support the latest app features or lacks the necessary bug fixes.
Account recovery
- Visit instagram.com/hacked.
- Check your email for a message from IG.
- Request a Login Link from IG.
- Request a Security Code from IG.
- Verify your identify.
Accounts that do not follow our Community Guidelines or Terms of Service may be suspended. If your Instagram account has been suspended, you'll be informed about it in an email and when you access your account in an app or web browser.
Why won't my Instagram let me log into my account? ›
Username and Password Troubleshooting
On the login screen, click Forgot Password? Enter username, email or phone, click Send login link. Click Next, and follow the on-screen instructions. A link will be sent to either your email or phone to help reset your password.
Why does Instagram keep saying sorry we couldn t log you in? ›
When you are not connected to the Internet or the connection is poor, it is natural that you can't log in to the Instagram. 3. You entered the wrong info or password. Using the wrong username or password will surely give you the can't log in to Instagram errors.
Why can't I use Instagram on my phone? ›
Instagram app not opening problem might be due to the outdated version of that app. You can update Instagram to fix the issue. Open the Play Store or App Store on your device, and search for Instagram. If there's an available update, tap the Update button to update Instagram to the latest version.
Why can I log into Instagram on computer but not phone? ›
That means your phone has been temporarily banned from accessing Instagram via the app. It should eventually clear. According to people on this subreddit, you can either delete the app and not use it for 2 days so the ban goes away or you can reset your device.
Can Instagram ban a device? ›
If you're unable to access various accounts from the same network or device, you might have an Instagram IP ban. That's because the ban applies to all accounts linked to the banned IP, not just the one that has caused the ban.
Why is Instagram logging me out today? ›
There are a few possible causes for Instagram's persistent logouts: the Instagram app, the server, or issues with your phone. Furthermore, you won't be able to log in on the device you're using if your Instagram password has been changed on another device.
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