My Help Center (2024)

FAQs

Where can I find answers? ›

Ask a Q&A site or message board for basic questions or advice. If you have a simple question that could use a variety of perspectives, post it on a Q&A or message board. The website users can give advice as needed and point you in the right direction to solving your problems.

A help centre, also known as a knowledge base , collects content from your website and offers it as a self-service tool to customers. Think of an FAQ section on a website, or a search button on a help page where you can immediately find the answer to your question without having to contact a customer service agent.

Some of the more popular question and answer platforms include Quora, Yahoo! Answers, and StackExchange.

Socratic can help! This learning app, powered by Google AI, helps you understand your school work at a high school and university level.

On your Android phone or tablet, touch and hold the Home button or say "Hey Google."

Does anyone have any questions for my answers? This is a quote made famous by Henry Kissinger, who once opened a press conference with this question. Kissinger knew what he wanted to say to the press and was going to get his points across regardless of the types of questions posed to him by reporters.

First, make sure you understand the question

It's important to listen carefully, then pause for a moment and reflect. Make sure that you understand the question clearly before you answer it. If you're not clear about the question, ask a clarifying question of your own.

How to answer a question quickly? ›

A well-designed help center guides the user and helps to reduce both customer churn and the cost of having many support agents. Good help centers are interactive, easily identified, and searchable.

The whole point of your help center is to provide critical information to your customers that enables them to accomplish their goals, solve problems, and make progress in their lives. To that end, you need to ensure the information you provide within your help center is as comprehensive and thorough as necessary.

Providing customers with the answers to the questions that get asked all the time, a Help Desk Center makes it easier for consumers to access the information they need, without having to contact a member of the customer service team.

We use a huge set of computers to crawl billions of pages on the web. The program that does the fetching is called Googlebot (also known as a crawler, robot, bot, or spider). Googlebot uses an algorithmic process to determine which sites to crawl, how often, and how many pages to fetch from each site.