My Google Pay isn’t working.
If Google Pay isn't working make sure your card is set up correctly on your device.
To make a purchase in-store, you need to have the NFC settings turned on in your device settings.
Then open the Google Pay App and ensure your device screen is active. Purchases cannot be processed if the screen is inactive or locked.
When you hold your device in front of a contactless reader, the token stored in the digital wallet will be transmitted directly to that contactless reader.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call+617 4694 9000.
