My account is locked.
If you enter incorrect sign-in details 3 times in a row, your Payoneer account will be locked for 30 minutes. If this is the case, please wait 30 minutes and your account will be automatically unlocked.
Your account may be locked if you provide incorrect answers to your security questions when they are presented to you. If this is the case, you should reset your password using the password retrieval tool and the account will be automatically unlocked.
Important information:
- In most cases your username is your email address associated with your Payoneer account.
- If you forgot your password, you can reset it using the password retrieval tool.
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