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Cryptocurrency transactions are irreversible, so we can't refund any transaction once they're completed. Quickly contact your bank to cancel your card. This step will prevent others from using your card to buy cryptocurrency from MoonPay.
You can sell cryptocurrency for fiat on MoonPay within a few minutes. If you are using a VISA Fast Funds card, you will receive the payout within 30 minutes. For standard VISA cards, funds may take up to 48 hours to be made available.
Check if there are any Operating System updates for your device. Make sure you've got the latest version of the MoonPay app in the app store. Android only: Clear your mobile app cache. Try accessing buy.moonpay.com through your device's web browser instead.
Discover the convenience of selling cryptocurrency using multiple payment method options supported in the EU and US. Simply create and verify your MoonPay account, then add your bank account or card payout information to get started.
Check the transaction tracker link in your order confirmation email if your bank transfer is taking longer and your order is still pending. The tracker will let you know if we need more info or documents to finish your order. Ensure the following: The transfer was initiated from your personal bank account.
In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...
High Fees: MoonPay imposes a fee of 4.5% for credit card transactions and 1% for bank transfers. These fees can be considerably higher than those of many other cryptocurrency exchanges, which might be a deterrent for some users.
MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
If it's your first time buying, the transaction might take a few hours because of extra security checks. If your transaction takes a long time to verify and you haven't received an email, please click Help for assistance.
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