Forum Posts
GSP
Hi. I have made an error on a listing and sold it & posted it to the GSPin Lichfield address. I didnt realise it was international US purchase.As I exclude these on my listing info. I have not put any ref code onthe package so I am now concerned i...
Advice needed re potential fraudulent buyer!
Hoping someone can offer me some advice please! I received a msg from abidder today asking if I could end my listing early so as they couldpurchase the items at a lower price, explaining they had moved to the UKto work and so forth. I kindly asked...
FedEx
FedEx has delivered my package to a completely different post code,signed for by some random person I don't know and their tracking doesn'trecognise either post code / my issue is it's impossible to even speakto FedEx and eBay just suggests I look...
need royal mail QR code for existing label from seller
I need a royal mail QR code for seller paid return label alreadyreceived without 'Royal Mail QR code' because RM cannot print the labelwithout the QR code. I have an image of the label but cannot print thepre paid existing label that seller sent.S...
Postage cost
I've sold a ukulele on ebay which weighs 1.2kgs. The label for sendingis up to 2kgs.But now I've packaged it, together with bag in a strongbox, the parcel weighs 2.5kgs.I'm sending it via Yodel.How can I get areplacement label?
Cancellation
It's been 3 days and the seller hasn't accepted my cancellation request.Will I get my money back?
Why was postage deducted from the sales proceeds?
Why has the postage price been deducted from the amount I sold the itemfor, when the buyer paid for postage on top of the purchase price?
I am a seller and had a item returned showing delivered but no item or card what do I do
I am a seller and had a item returned showing on ebay delivered but noitem or card what can i do
Receiving a bid from an overseas buyer in a country I do not post to
Hello. I have received a bid from an overseas buyer in a country Ithought I had excluded... the US. Checking my settings, my previousdefault settings to sell only to the UK seem to have disappeared, hencewhy a buyer from the USA has placed a bid. ...
Payment
How can I dispute a payment for an item I put up for sale. I activatedit then took it down it wasn't even viewed. But now I'm being sent abill but I didn't sell it I didn't leave it to run to even be looked at.How can I sort this out.
Buyer cancels a winning bid
I recently sold a car on eBay. The buyer said he would not pay until hehad seen the car (even though the auction had now finished). Ireluctantly agreed and a few days later I had an email from eBay to saythe buyer had cancelled the purchase! I imm...
Returning an item
Hi, I am returning an item and have downloaded the returns label whichgoes onto the package, but have no idea on how to arrange collection ofthe item as there are no instructions. The return label is Royal Mailbut the item is too heavy to practica...
I posted an item a week ago. I have proof of posting and yet Ebay are still saying dispatch is
I posted an item a week ago. There was no 'Mark as Dispatched' facilitybut I have proof of posting and this was IMMEDIATELY sent to the buyer.However, I am STILL being accused of its not having been dispatched!What can I do? Please advise.
Evri - undelivered package
Hello everyone - I used to sell professionally under another userid andalways used RM - however, I recently made a sale on this userid and as Iwas unable to drive for a few days, I decided to use Evri because theirdrop-off shop is a lot closer tha...
Purchased items that are now broken after only a few days ago and I've forgotten my details
My name is Christopher and my issue is that firstly I've lost myusername and password to log in to eBay so much I can return the twoweeks which are a magcubic smart projector and a xyodgy projector alsobroken down and now I'm really upset and feel...
Try it now. New message page format
Unfortunately when trying to access my messages,I clicked on the "try itnow box" ,and got the new message page format. Awful. How do I revert tothe old one. There are no boxes to click on mentioning classic view etc.I'm on desktop. Windows 10,via ...
My won item was later cancelled by the seller
Hi, i won an item that was listed with a £50 starting bid. I was theonly bidder. I won the item in the early hours of this morning so didn'tpay straight away. However, the seller has now cancelled the item withthe reason being that there was a pro...
Charge for second chance sale
I have just sold a s/h item on a 80% off offer which has now expired. Ihave a similar item to offer to a outbid second chance buyer. If thebuyer accepts what percentage commission will I be charged.
Posting is impossible
I don't have a printer The post office can't recognise the addresses formy orders It's too complex for a 79yr old
Linking together purchases by same buyer at different times and paid separately
One buyer has bought 8 different items from me this evening and paideach one separately, but I can't seem to link the purchases together toprint one invoice . I was able to do this before, but I can't rememberhow I did it!! (It's an age thing!)
Negative Feedback issue
Hi, can anyone please tell me how to remove a negative feedback that Igave someone for something I bought from them?Thanks
Warranty - Seller ignoring my request
Hi, I purchase a power tool battery in April, listing clearly stateswarranty, I've messaged seller 3 times now to advise the problem andthat the item needs to be sent back to check under warranty, I simplyneed the battery and refuse to pay for ano...
10% Voucher won't work! Thanks for nothing, eBay.
For being a 'valued customer' I received a 10% voucher from eBay, with amaximum of £50 off an item, and have been saving it until I could use iton something big. As the voucher runs out at midnight tonight, I havejust bought an item (over £300) so...
contact ebay UK by telephone
How do I contact Ebay UK by telephone?
Wild flower seeds
Hi, Here goes I might get some help. I am a beekeeper in West Yorkshireand I have just set up a new apairy in an opem area with local woodland.We are looking at converting some the land to wild meadows for my beesand the local wildlife. I was wond...
Nectar point why not getting any
Not being added to card
confirming collection.
I have sold an item and it has been paid for. When it is collected howdo I advise Ebay of that fact. I have read about the need to scan a codeprovided by the buyer but I cannot scan codes (I do not have a smartphone) so what do I need to do?
Coupon doesn’t work
Hello there, the coupon doesn’t work! When I paid took me 159.99£Didn’tgive me option to use coupon to save 24£How to save 24£ ?Can Ebay refundme 24£ ?
Listing items
Unable to list items for sale on mobile using the eBay app?
Bought item on guest account struggling with refund
I bought an item using a guest account and unable to get to the refundsection using the order details.When ever I try to either contact theseller or initiate the refund process it requests me to register a newaccount.Already have an EBay account a...
Marked dispatched but not showing as posted to buyer
I've marked my item as despatched but it's not showing as POSTED TOSELLER. Does anyone know why this is happening and what I can do aboutit please ?
relisting fees
i know reserve price fees are 4% of the reserve price.. i want to knowif it does not sell and is relisted do i get charged another 4% of thereserve price ?
Is eBay down?
I listed something for sale last night and the app hasn't been workingsince then! The home page and seller page both just show an error! Ihaven't had any communication to tell me if something's wrong with myaccount either so I'm stumped. It's alwa...
Lack of GSP (Global Shipping Program) sales
We regularly sold items for the last 3 or 4 years via GSP (France, USA,Germany, Poland and other countries) but have sold nothing since June2024. Our prices have not increased and eBay say that nothing haschanged with how they "build" the price th...
Refunds contact
Hi A buyer was unhappy with a watch they bought from me I agreed therefund which was fine but the watch has not rbeen returned I can't getany response from Ebay???
Archive items
I have quite a few summer clothes that haven't sold and I was hoping toarchive them till next year but can't find the archived section thoughtit would save me relisting everything again can anyone help please
Resolved! Seller's Address for Pickup in person only
When an item is purchased and offered as collect in person only, whenand where does the buyer see the address of the seller to make thepickup?
Seller changed tracking information after buyer opened INR case
Tracking information stated item was being returned to sender followingfailed delivery attempt, but I was home and there was no deliveryattempt. I contacted the seller for a refund and they said they worldkeep half of the item cost or I could pay ...
Buyer Protection when returning an item
I purchased a buy-it-now collection and the seller took a month to postit, when it finally arrived it was missing several agreed upon items.I've contected the seller, and he's admitted one of the missing itemswasn't sent, one of the missing items ...
Purchase an item
I have tried to make an offer on a dress only to get a screen asking todeduct £0.00 from my bank and I couldn't proceed What can I do toresolve this?
Confirmation of order picture doesn’t match order.
Placed order. Order confirmed. When I looked, the picture in theconfirmation did not match the one I placed the order for. I'vecontacted seller and told him but he's still sent it.
Postage from the USA to UK
I have had odd responses concerning USA sellers and postage to the UK.AnItem a seller has listed shows that postage includes every country onthe globe except the UK, and when I ask, the seller replies that he willsend to anywhere ebay will take it...
Resolved! Help
my buyer has paid and collected but didn't have code or QR. I marked aspaid. There is nowhere on app or website to amend so I can mark asdispatched (have looked at other forum comments). Just don't want it tolook like it's not collected ie it look...
Trying to list Stoves Dual Fuel Range Cooker but Ebay displays error msg on recalling range cookers
When I try to list my Stoves Dual Fuel Range Cooker I get the Ebaymessage "Select gas grills on Belling, Stoves, and New World gas rangecookers have been recalled..." which prevents the listing going through.How can I ignore/override the message? ...
Sent items to wrong persons
Hi I sent out two items but put the address labels on the wrong parcels.So now each buyer has received the wrong item. How can I resolve this? Iwas thinking of getting them to return to me or coukd I get them to postto each other and I'll reimburs...
Defective item, seller wants me to close the return case before he makes refund
Open case for defective item: Seller has agreed to return but notprovided a return label. The return address is in China! even though Ipurchased an item that according to description in the UK. The sellerhas agreed to a refund. However he tried to...
Item already sold prior to me paying for it.
Hi , I have paid for an item that the seller now informed me that shehas sold elsewhere. She said that she doesn't know how to cancel it. SoI have tried to cancel from my end. I now have to wait for 3 days forher to accept the cancellation? I can'...
Useing discount code
How do I use a 15% discount code when buying thanks
Overcharged for shipping
Listed £8.40 for shipping and provided the correct dimensions. Had topay £17.40 for a postage label?
Buyer has not provided QR code
The buyer sent a courier to pick up item on Friday and has not providedme with a QR code. I have messaged him several times and he's failed torespond .I've been trying to.report him to ebay but it just keepssending me round in circles and its assi...
I sold an item collect in person and been paid.
The buyer wants delivery and is happy to pay. How do I add cost ofpostage?
Why is my display display messed up on ebay.co.uk
Why is my display display messed up on ebay.co.uk but not on ebay.com(or incognito)? ebay.co.ukebay.com
Product recall for item not bought
I had an email earlier off ebay regarding a purchase that I supposedlymade which has been recalled for safety purposes but I haven't boughtit. Has anyone else ever had this happen?
Computer
Hi I bought a pc I can't get into it as it needs their password
Return
Having stupidly put black instead of Navy on an item I have had thisitem returned and I have refunded with an apology. Am I allowed tore-list this item obviously stating the correct colour. Many thanks
address change
have sold an item to America. They have paid, They want me to send theitem to a different address,is this allowed
when goods are not delivered
Is it poossible to contact ebay? An item I bought and paid for in Aprilnever arrived. The seller will not reply. The ebay procedures does notshow this item so can not select to complain and just send you in aloop.Looks like collaboration between e...
why selling a bike cause a policy violation??
why selling a bike cause a policy violation?? I have titled the listing`Carrera Valour 6061 T6 Mens Mountain Bike `Before creating the listing,I could see the same bike being advert by other sellers. What is it allabout ?
Resolved! Posting tracking number - 10digit number with Royalmail
Hi, I bought an item from ebay private seller and seller updated withtracking details with royalmail but tracking providing is just 10digitnumber. I asked seller multiple times but got no response.does this 10digit has any meaning at all? I checke...
Portable steamer 27/07
Hello,I bought on the 27th July a portable steamer I only used a fewtimes but it doesn't work any more.It is an essential part of myequipment when I do the facials could you please let me know what I haveto do next.I have not received any answer y...
Company states Free Delivery, now want money for fuel
I ordered and paid for flexible flue liner from a company who stateclearly FREE UK DELIVERY. They contacted me and said that due to mylocation they want £36 for fuel surcharge. There was no mention of thisin their ad. I replied to Planetstoves and...
Refunds
I have refunded a buyer who returned his purchase. I refunded him viahis preferred method , i.e. direct to his bank account via BACS but myfunds are still on hold with Ebay. The website does not allow me tospeak to a customer services agent to tel...
Prohibited
Tried buying a Garmin watch from Dartford and I also live in Kent andreceived error message Not available from your locationEbay told me thatGarmin watches are now prohibited personally I think this is nonsensebut wondering if anyone else has expe...
I was paid into an old/closed bank account and cannot retrieve the payment into the new bank account
All fine with the transaction but it had been a couple of yeras since mylast Ebay sale and I forgot the linked bank account was closed. Ive setup the new bankl account now and Im trying to get the payment resent tomy new bank account. Any suggesti...
Return postage label
Hello I do not have a printer and need to return an item but returnlabel needs to be printed. No QR code given. Any ideas how to get aroundthis. Thanks
Returns
I ordered Item No. 326060477387 0n 5.9.24. this is very inferior and Iput in a return request. The Seller will not give me a Return address,what can I do?
Cancelling an order
Hi,I requested a cancellation of an order soon after I ordered it bymistake. The cancellation request got rejected. I contacted the sellerand asked for it to be cancelled.Got a reply from seller saying I needto contact ebay as it wont allow them t...
Negative feedback - late shipment
Is it ok to give a negative feedback if the seller ships the item 14days after I made the payment? In the meantime, the seller replied to mymessages with a 4-5 days delay and made me believe the item has beensent off to me much earlier - 6 days af...
Offers
Hello alli want to make a best offer, if my offer is accepted do I getthe choice of how to pay. As I would like to PayPal pay in 3.Thanks
Return and refund slipping through my fingers
I bought a pair of shoes, I needed a specific size and model. I paidnearly £50. The seller sent the wrong shoes.When I contacted the sellerthey casually said "send it back and we'll send the correct item" but Ididn't trust that and requested a ret...
Resolved! Click & collect
How does my buyer locate the 'click & collect' on my invoice?
payment
item sold 10.00 postage 2.49 = £12.49received £7.98Ebay got £4.51 Idon't think that is right but cannot get in touch with a human being andthe "virtual assistant" is less than useless! I know it isn't a lot ofmoney but it's the principal and if th...
cannot buy
Hi am trying to buy items ...but I go to checkout and all i get is a redline 1 inch thick and 3 inch long asking me to go other sites .......anyhelp please
Buyer sent wrong item, now not returning it after they agreed they would
Buyer sent wrong item (I swapped postage labels with other item bymistake), One buyer has returend item but 2nd one not returning it afterthey agreed they would and i sent them a postage label. Items aresimilar price £12 (socks) vs £20 (cap) so no...
Resolved! problem changing email account
Need to change the email account on my ebay account. When I try tochange it I get a message saying the email a message ' account alreadytaken'. Help please.
Removing an item from the auction
Hi all, How do you remove an item that is up for auction on ebay please? Can find in the exhaustive ebay help list, Thanks
Non delivery by DPD
I recently sold an item and dispatched it via ebay, using DPD. However,the item was returned to me by DPD with no explanation whatsoever. Ihave since reposted the item via Royal Mail. I have tried for hours tocontact DPD but all to no avail ( I've...
Negative feedback left by mistake by buyer
Good morning, I noticed that I had recieved negative feedback on an itemI sold, the feedback was confusing saying I hadn't replied to the buyerbut they had made no attempt to contact me, I emailed the seller andthey messaged straight back saying t...
My old listing
Why was my old listing relisted and my account charged without mypremsission
Resolved! Help with sending pickup address in chat?
Advert made on behalf of my elderly father not great with technology.Buyer has offered cash on collection - item are 4x car tyres so wespecified collection delivery only Unable to give address location orphone number in chat to arrange. Presume we...
Discount didn't apply
Hi, I just bought an item on eBay , I've paid for it but the applied 10%discount code hasn't been accepted which means the full amount has beenpaid. What can I do as it's left me almost £10 gbp out of pocket.A photohas been attached.
Unternational department refusing me help in a return
I have been provided with a DHL returns label to the USA . DHL says thislabel is a invalid uk barcode .The international team are refusing toreplace this label that DHL says contains uk invalid barcode so unableto proceed with a returns to the usa...
Country
My selling page keeps coming up in dollars! As if im on the US site butit* ebay.co.uk. I've double checked my address is UK. What can I do?!
Resolved! How to send a review revision to buyer
Hi all, as a seller, from which screen do we send a review to therevision of the buyer? Thank you!
Glendale Heights
I don't know why but I copied the tracking number, went to the UPSwebsite and it said it was going to Glendale Heights, Ilinois, I live inthe UK.
Real person
Hi. Has anyone managed to speak to a real person or message a realperson ? If so can you give me details of how you did it pleas. I seemto be going round in circles. many thanks
Winner of bidding wants to cancel the order
An item on auction has sold tonight and the winner sent a message to saycan I collect tomorrow and pay cash. I didn't answer straight awaybecause I thought that was against Ebay rules. Shortly after he messagedagain through Ebay, saying he wanted ...
Has eBay lost it's way?
Has eBay lost it's way? I ask this because as a buyer I've found thateBay is saturated with cheap low-quality items, mass-produced incountries like China selling through accounts falsely presentingthemselves as being UK-based.I recently ordered an...
Payment issue
Hi, having an issue, when I click through to buy something on ebay appand then choose PayPal as the payment option, its saying 'cannot findsupported browser to open link' I've not done anything differently, thatI know of, same app/phone etc...Can ...
Seller doesn't accept return
I bought a book, which was supposed to be a novel, turned out to be acomic book. Seller refuses return. I want to return it anyway, as I feelcheated. I tried returns but I need an address. Can Ebay help?
Nectar points
showing nectar account temporarily disabled
Electrical safety
is this safe wiring for a 200amp mig welder if you don't know it'sthere ? This is a new welder I have been using for a month. The problemis all other machines from this supplier are wired the same way
Suspect buyer
How do i remove a very suspicious winning bid on my item and repost myadvert?
file name
Having major melt down over request for a file name when printing apostage label at home. How do I get around this problem. Where do Ilocate the File Name?
6 digit code
Hi I've paid cash for an item, seller has asked for qr 6 digit code, Ican't find it. Item says paid and order details show no such code??
Ebay,you are a complete and utter shower of ********!!!!
Si,sold a £200 item,went perfectly,sold £220 item,again perfect,then isell a £950 item,**** you says ebay!!we're keeping the money,makinginterest off it and restricting your account???? **** YOU EBAY!!!170DAYS THEY ARE KEEPING 'MY' MONEY!!
Buying with coupon
Just bought some earphones. I had a coupon for 15 % off. Went throughthe Ebay buying process and at no stage did it let me add a coupon,which I had copied ready to paste . But alas no opportunity arose to addthe coupon. Thinking the opportunity wo...
Help
I had to pay £55.00 to collect my order due to the seller not paying thecorrect shipping fee trying to get an agent to discuss the situation butfound it it possible Total b
Advice on purchasing an item from a seller in Belgium for delivery to the UK
I am a UK buyer. I am interested in purchasing an item from a seller inBelgium. The item being sold is a Pokemon Booster Box costing around2400 euros or around £2,050. I don't really understand how theinternational shipping stuff works. The seller...
Resolved! How to send a partial refund for a return?
HiyaSo have an order that contained 2 items where the buyer and I agreedto a return of just 1 of the items for a partial refund of a specificamount. The buyer put in a return request, I accepted, and the item hasbeen returned back to me all good.N...
Scammed
So basically I have been scammed with a mobile phone that I purchased,although this was purchased in March, the seller has now reported thephone lost and claimed insurance on it, my phone has been blacklisted,and is useless to me. I have been told...
Resolved! change of mind
Hi All, help needed please, i purchased a rug but when it came it wasvery poor quality, i contacted the seller who have a change of mindpolicy, and told them just that, they now want pictures of the rug but idont understand why. I have'nt said it'...
- BEWARE!
Anyone with any dealings with this guy? Advertised car as goodcondition, recent service, full service history and full MoT. Paiddeposit (foolishly!) and travelled couple of hours to pick up (againfoolishly) to find car was a shed, had a fault show...
Selling
Why cant i sell on ebay, error code comew up. I would like to sellplease
Click & collect returns
Parcel was automatically returned (I couldn't collect as I was very ill)but eBay is asking ME for the postage info, even though I had no contactwith the courier / drop-off point that arranged the return.
Resolved! Voided postage label
I have voided an Evri/Packlink postage label within minutes ofpurchasing it. How do you get a refund? Never had to do this before.
Payment hold
My order is sold and collected and the funds are on hold until the 14thof October. Is there a way to speed it up ?
Selling item to next bidder
Hi, I recently had a bidder won an item and then request to cancel. Asthere were other bidders on the item, why can't I then notify/send offerto next bidder? I have had to cancel the winning bid, and relist, whichmeans the 2nd bidder may not know ...
Last date for Postage after the date due to be delivered
I have sold an item and I have been told that I must post by the 20thSeptember but the purchaser has been told to expect delivery between the19th and the 21st September. I will post tomorrow and send by Firstclassbut that really isnt giving much t...
I bid for the wrong item can I retract the bid ?
yes the box art was almost identical to the one i wanted academy onlydiference was the nose in the illustration and the mark D ON THEDISCRIPTION hoping for mercy
Bidder Refusing to Pay
The auction closed on Wednesday, it's Sunday now
returns
Does anybody know how to return a refund via ebay. Thankyou for yourhelp.
MC011
Anyone know what this MC011 email is please? ebay are asking me to replyto it with specific details, of which I have no idea plus the emaildoesn't come with a reply option. Ive made multiple sales, all of whichhave been successfully delivered apar...
Active Listings
Hi Is anyone else having trouble viewing their Active Listings etc? I donot like the new layout at all. Does anyone know if e-Bay will revertback to the old way - everything is much more visable then. Thanks!
Reclaiming VAT on a broken item
I have just had a item arrive broken (India to the UK). I can claim backa refund for the item through Ebay, but I have also been charged £55 VAT(inc admin fees) via the courier (Ebay didn't collect VAT when Ipurchased it). What is the usual resolu...
How to un cancel an order
I ordered an item I thought I'd ordered the wrong size so I put acancellation request in.but only found out it was the right item afterall. I've left the seller a message saying I still need the item. Whatelse can I do ..thanks
Ebay agent
Ebay is my ebay account working ok to buy is my Ebay account not blocked
Resolved! Refundsl
I sold an item today and the buyer paid but when I came to pack the itemit was damaged beyond repair. I explained this to the buyer and heunderstood but now I want to refund the payment to him through ebay. Ican't find how to do that because the s...
cancelling
hi i was in the process of cancelling my e bay account .Now i don't wantto can i just carry on if i don't press confirm cancellation?Regards
Buisness account creation
Can I make abuisness account if my buisness is not registered fromPakistan?Because when it takes to Payoneer, that asks for legal buisnessinformation.
UK CHARITIES ON EBAY UK
I need a complete list of UK charities on UK Ebay please. Thank you
Telling to an agent
I am Javan problems speaking to an agent the automated response is thesame over and over and doesn't connect me to an agent even though Iasked over and over . can anyone help please
error with postal name and address
hi, ebay wont allow me to print out a label as they say that there areerrors. i have tried to speak to an advisor today but just go round incircles. i have more chance of raising the dead than speaking tosomeone. next step, should i just cancel th...
Collection QR Code
Item sold this morning for collection, he paid via Ebay and collectedall fine. I forgot though to get QR code and he's not responding to mymessages.This QR is new to me but it's saying ebay won't release myfunds till the codes entered and I cannot...
Hi can anyone help me please. eBay has taken £150 pound out of my account.
Hi can anyone help me please.eBay took £150 out off my account. I had anitem that was for sale, but I cancelled that item as it's no longeravailable.
Ebay seller no longer registered and messages are deleted
Hi, towards the end of 2022, I bought an item and the seller had sentsome important information to me in ebay messages. Currently, i'm inneed of that information, however, because of how long its been, ebayhave deleted the messages, and the seller...
Resolved! Customer wants to collect
I just sold an item, don't usually allow it but customer messaged mesaying they are in the same town and can they collect. Apart from notbeing entirely comfortable with this, are there any problems with proofof delivery etc, because of course ebay...
Listing and revising items
Hi Over the last few days I'm unable to list an item and I can't reviseanything eitherAll I get is the spinning loading sign
Misleading descriptions
Have found numerous sellers stating that the items are "homemade/Handmade" when they are clearly not. Couple more found thismorning, stating 'handmade 'cushions - they are being sold by numerousother sellers each one exactly the same - I mean EXAC...
Resolved! Refund
We listed an item that specifically stated in the description thatcertain aspects of the product were untested and therefore could notguarantee its performance, also stipulating no return. (This item can bebroken further to use other components)We...
Wrong part sent.
I ordered a part and tried to fit it and I have been sent the wrongside. I ordered a left hand side and recieved a right hand side. Theseller is ignoring my request to replace it because I have past thereturn date. I keep going around in circles o...
Variations Issue
Guys A great number of my 1000 listings are showing 'in edit' the Bluehighlight field, refering to variation issues, plus the Buy It Now isalso greyed out. Yes there are many written topics on tghis problemhowever I have no clue on how to rectify ...
Returns
How do a cancel a return?? I have googled it & i have tried but nothinghappens
multi buy
Can anybody help me , I have loads of dvds i wish to sell i have noticedsome sellers have multi choice in their post can anybody tell me how toset up this option so i can post the dvds and buyers can pick as many asthey wish , if anybody can help ...
Purchased item Blocked by Microsoft
We purcahsed an Xbox Controller for our son for his Birthday, he has hada few days use and is now blocked as it is an "Unauthorised Device" thisseems to be because the manufacture is not part of the Microsoftlicencing agreement for 3rd party produ...
Cancellation of complaint
I reported a transaction for failure to deliver.I just got an updatethat the complaint had been cancelled because no reply was received in21 days.Why hasn't ebay refunded it ?
iPhone x
Hi, I purchased an iPhone to be collected from Argos Balham. It saysit's been delivered, but I don't have a collection message.
Change in seller protection
Just experienced the change in seller protection first hand. Live chathas not been working for over a week so had to have a phone conversationwith a member of eBay regarding a buyer who wanted to return an item. Ididn't believe the reason for a re...
Postal costs
Please can anyone help, I have been purchasing postage labels throughthe eBay link when selling items and paying with PayPal. I have justrealised eBay keep the cost of posting when paying money in to myaccount. I've payed for postage via PayPal so...
Selling goods with wrong descriptions
Recently I bought a dress on ebay that didn't fit. I wear size 22 butthe seller stated it's 24. I wanted something slightly big because Ihave broad shoulders. The seller stated that returns are not acceptable.I contacted the seller that the dress ...
Communication
Is anyone else crying out for a personal conversation with a human? Theautomated assistant doesn't resolve any of my queries. I think this isvery very poor in such a huge organisation.
Fake account
My husband is being chased by Moorcroft Debt Recovery on behalf of ebay.An account was set up in his name but with a completely different email.E-bay admitted it has not been able to contact the person that set upthe account and any good purchased...
How do I Cancel a shipping label
Hi there. I have purchased a label ie QR code with Evri however thepostage is more than the item and the postage the buyer paid alltogether. How do I cancel the label and get a refund and start againusing a cheaper courier? Thank you
Collection Code Not working
Hi Is anybody else having issues with collection codes not working?According to the app, the code is invalid. It's definitely not aninvalid code. I got it from the buyer directly from their phone whilethey were standing there. I can't even mark it...
My account not working
I can't use the eBay account
Buyer protection
Why if I purchased something that states it had buyer protection andit's not as advertised now the case has been closed and can't beappealed and no refund given
Unfair bid retraction
I have just had a bid retracted for no obvious reason. It wasn't grosslywrong. How do I report this person to EBay for breaking the rules?
Brought a record back in July contact the seller on a number of occasions no answer
Brought a record back in July contact the seller on a number ofoccasions no answer and ebay are saying it's not covered so does thatmean am out of pocket?
Postage from the USA to UK + Germany
For some reason I can't foillowup to the original thread so I've startedit again. I had one of these. The seller was able to fix it by changingthe category. He went to some trouble but was able to find another itemthat would work, and use that cat...
Resolved! Mobile phone returned under warranty
I recently returned an iPhone X to the seller as it developed a faultwith payments at merchant terminals meaning I could no longer pay usingmy phone. The seller agreed that if I returned the phone they would fixit under warranty which was two week...
Had to refund a delivered item
I sold an item, it was delivered and left on the buyers doorstep. Thebuyer disputed receiving this, despite me providing the tracking numberand photo. Ebay has upheld the claim and I've had to pay £310 back tothe buyer, lost the item and had to pa...
Selling
I have listed an advert and it is saying post to united states only.Also the item is in dollars. I want to change the listing to unitedkindom
Seller scam
Why will eBay remove an item after 90 days when there is still a pendingcase on it? Why will they render a case verdict 5 months after and askthe buyer to appeal when the item has been long taken off? Come andjustify why you didn't approve a refun...
Was i scammed
I brought an item which did not turn up, I contacted the seller who saidthey put the wrong house number on the parcel. I spoke to the neighbourand they said yes they received it but after a week they sent it back(the day before I contacted them) I...
Resolved! Global Shipping Item I sent has gone missing - help please!!!
No idea what to do, I shipped an item last month and since end of Augustit's been stuck at JFK Airport not moving since 30 August. Buyer has nowraised a case before messaging me and I can't reach anyone to speakwith, just get this automated assist...
Cancel unpaid item from basket,as paid COD as stated on advert
I purchased a car on ebay and the seller specified COD which was paidand I have receipt for same but ebay will not remove from basket and assuch I cannot use my basket as the amount is added to any itemswanted.As a result I am having to contact th...
Buyer making a claim that a garment has a hole in it
HiI have received a request for compensation from a buyer who claimsthat a puffer jacket they received has a hole in it although the itemwas in perfect condition when it was sent to them.I have asked for aphoto of the item and they have sent one s...
Item location
Why has eBay become *bleep* with items being advertised is local butactually in china ? A lot more products are based from the far east, butsold from shops or houses in the UK. Cheap *bleep*, with the inabilityto filter or remove from searches.
Selling an item
Hello, I have sold an item which has been paid for and when I got it outof storage to send I noticed the socks are fraying a little bit which Ihadn't noticed and put on the listing. Before sending I have contactedthe buyer to let them know and che...
Ended items table not functioning correctly
Hey all Has anyone found that the table for "ended items" is no longerworkingtrying to relist multiple item but when you press teh select alloptionor just select them all manaullythetable no longer functions youcant use any bulk options or even cu...
Autographs
Where have the autographs gone can't find it anywhere ?
Selling articles but I work away from home on Monday to Thursday.
How do I go about sending articles that are looked at while Im away ,andif a sale is made how do I let patrons know Im not able to send articlesuntil I get back home on Thursday night.New eBayer seller
So how do i report unsafe items to ebay ?
So how do I chat to a real ebay customer service rep , I need to reportan unsafe/dangerous item ??
Ai
Hi,what's this AI rubbish and how do I get rid of it ?Cheers
I didn't receive my item due to courier having the wrong address
I bought an item on the 2nd September and it was due for delivery on the5-6th however, I didn't receive it and by checking tracking number I cansee a message indicating that there" something wrong with the address "and it can't be located!I contac...
Non Paying E-Bayers and no place to complain about buyers
I get so frustrated with E-bay in relation to non paying and otherdifficulties with E-bayers having no place to give negative feedback etcI know some people put it in the positive feedback but you should beable to give feedback as buyers can to se...
how to link a website to my ebay shop
I have a website address and have forwarded it to my ebay shop. Howeverwhen you go onto the website it shows the following " To protect yoursecurity, www.ebay.co.uk will not allow Firefox to display the page ifanother site has embedded it. To see ...
Payouts
I'm on daily payouts,what time does the money normally reach youraccount??
buyers in america cannot complete purchase from me
buyers in america cannot complete puchase from me
80% sellers fees
Hey all I used to sell quite abit on Ebay when I was getting 80% sellersfees. I have noticed I haven't had the offer to do so now for 11 months.Is there something I should be doing or perhaps somthing I have done? Iwas getting an email with the of...
Ebay parcel description
I've been using EBay for years and always had the , large letter, smallparcel option when it came to picking the right postage costs. My son isnew and has only just created an account but his options are verydifferent!, his aren't the same as mine...
Scammers
I bought an item a few weeks ago, it never arrived I checked out as aguest, I have the emails I received of the purchase and screenshotbetween me and the seller where he is fobbing me off saying hisgrandmother has died he will post then several of...
Refund
I was post to selling alloys wheels of £350 right and somebody buy thatbut i got problem with the delivery after that i cancel my post then whyyou charge me £92 i want refund my amount
Managing recently viewed items list
How to delete items from recently viewd items list
REGULATOR
Can anyone tell me who regulates EBAY in the UK. they refuse to tell me,or say they are not regulated?
Scammed
I purchased an iPhone in March 2024, now the phone has been blacklisted,I am not sure what I should, I think I have been scammed
Item relisted following purchase - start price increased
Can an item be relisted following the purchase and start price of thelisting be increased. After winning the bid and making payment thismorning, the seller has immedaitely relisted the same item with anincreased starting price. I presuemt that at ...
I posted my sold item a different way
Hi there, as a new seller I sold an item , selected the postage and thensent it a different way (with insurance as I couldn't do it eBay). Myfunds are on hold and I have proof that the buyer has received the item.How do I get the funds released?
MC011 account restricted Seller uregent help
So.. 2 weeks ago my payouts were blocked due to an secuirty check lastweek the MC011 Team messaged me saying add tracking numbers to allitems.all my disptached items apart from 1 had tracking numbers i addedtracking number to the 1 item that didnt...
I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDT, but it is FAKE.
Hello, I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDTfor a present, but it is FAKE. I cannot return this item! it was a giftfor a friend. I gave him on a vacation in Greece. Now he is in Bulgariaand cannot send it to UK because it ...
Bidding.
Item I want to buy shows 50 pds. Is this the highest bid, minimum sellerwants or something else. Also are you able to if bid goes higher?
PAYMENT
hello, does anyone know how i can take off ebay automatically paying foritems for me? i don't want them doing that anymore, they don't even giveme a chance to pay before they take the money out my bank and i want itstopped because i go through top...
Faulty electric scooter
The case has been closed . I'm not sure what to do now .The scooter willnot charge at all.Had it checked by a reputable dealer who have informedme it's a faulty motherboard
Buyer abusing returns system
Sold a job lot of CPUs on eBay. All were tested with industry standardtests and worked fine. 5 of the 14 CPUs had some missing components offof the back but are fully working and this was mentioned several timesin the description and there is phot...
What level of feedback should I leave?
showed the dates) via SpeedPak (it still shows the same lead times). Ofcourse it never arrived, the tracking showed that for 13 days ittravelled all around China Fri 16 Aug 2:58pm Shipment Data Received Thu15 Aug 11:56pm Tracking number providedFr...
Why can't I post a reply to other posts?
I have been able to make a few posts but I can't see any REPLY button tothe posts of others. Have I been banned or are only "certain" indivualsallowed to reply?
Resolved! Personal details
My seller has requested both my email address and phone number in orderto post purchased item to me.Is this acceptable and/or safe?I'm awarethat some couriers (in the UK) used to request this info, but that wasten years ago...
Customer care
Why is it impossible to speak to customer services now regarding issues.Ebay seems to be happy to take your money but have no means of contactregarding issues! Surely this is illegal
Sold very valuable coin and dispatched via Royal mail special delivery
Royal mail special delivery have made two attempts to deliver item andbuyer has not been in to receive.I have a feeling he is having buyersremorse and will ask for a full refund. Am I able to keep money that Ihad to spend to dispatch via special d...
Resolved! How to report potential fraud
I received a phone cable which I didn't order, in an envelope which hasa paid and printed by eBay label on it. It looks like a fairly low valuemade in China item. It has my name on it and a house number near to myhouse, the people at that house di...
Sellers in China
I see there are many many buyers like myself who are sick and tired ofsellers displaying a UK based product but then if a return is needed ithas to be sent back to China. Ebay - you need to look at this because Iam going to be using Amazon for eve...
eBay survey nda
I received an email from (supposedly) eBay inviting me to take part in asurvey. I was told I would have to complete a Non Disclosure Agreement(really?) before completing the survey. Copy of email attached. Anyoneelse had this? Is this legit? Thank...
Payment dispute
Buyer got his refund as parcel i sold had not turned up at that stagebut he got it a few days after and now wont pay
Payment
Sorry, newbie here. I've recently sold an item. It was sold as buyercollects. The purchaser arranged a carrier and it was collected lastMonday (9th Sept) and delivered to them on Wednesday (11th). I've markedit up as collected on the website. I ha...
No longer able to view individual items for sale
Recently buying on e-bay has become impossible because I can no longeraccess/view individual items. Initially the problem was that I justcould not view items - the bottom of page black band with white textappeared when I clicked e-bay. So I stoppe...
Bought a male jacket but received a female
I recently bought a mens jacket but when I received the item it wasobvious it was a woman's.I left negative feedback and the seller said itwas a males jacket.However I did some research and I found the exactsame jacket and it is 100% a females.I h...
Resolved! Bad luck or..?
I started selling at the beginning of August, and it's been great.However, I've recently had two DVD players returned, and an espressomachine go missing. That's 3 out of 20 sales. I kind of feel like that'sreally bad luck.. The first return I had ...
Buyer wants partial refund for item sent through GSP
Hi! as title says, i sent a trading card through the GSP. Now this cardwas in perfect condition, packaged very well, I have had no issues withthe 100s of other cards I have packaged the same way. The buyer claimsthat the back of this card is damag...
Unfair treatment of a ' seller'.
Believed I had sold an electric cooker to buyer. No sooner had theyreceived it I was told that it didn't fit description. The cooker wascleaned and as photoed for ad'. All the buyer was required to do was towipe the insides, since she sent photos ...
Returns
I purchased a safety razor in June of this year 2024. It has recentlyfell to pieces. And is unrepairable. The returns window has now passed.I have asked the seller to take the damaged one back and send a new one.Or maybe get a refund. The seller h...