Mastercard Payment Processing Services (2024)

FAQs

Why is my Mastercard payment failing? ›

Types of credit card payment failures

Soft declines – Card declined due to issues with transaction processing. The bank issuing funds approves the payment, but the transaction breaks down during the processing stages. Hard declines – Card declined by the bank due to lack of funds or outdated card information.

Your credit card payment is processed when the transaction is complete and your issuer has received the funds from your bank account. Again, that can be instant or take up to three business days, depending on where the money is coming from for the payment.

Errors like inaccurate card numbers, an incorrectly-entered expiration date, or a wrong billing address can cause issues during payment.

Instant Payment Service by Mastercard is a real-time clearing and settlement infrastructure for bank account-based payments. It powers faster payments worldwide. Find out more. Bulk Payment Service. Bulk Payment Service by Mastercard is a batch processing and payment solution.

If a transaction is declined, please contact the financial institution that issued your card. Sometimes banks put security measures in place to reduce the risk of fraudulent transactions on certain types of transactions, which may result in declined transactions.

Try the Transaction Again

Sometimes the reason your transaction didn't go through is because your card is old and worn. If it doesn't work after a couple of tries, you may need to use another card to complete the transaction. Other times, incorrectly entered information causes transactions to fail online.

One common reason for the delay in debit card payment processing is the security checks conducted by the card issuer and payment networks. These checks are designed to protect against fraud and unauthorised transactions by verifying the authenticity of the transaction and the identity of the cardholder.

The 'Processing' state indicates that you have authorised the payment for processing and we have initiated the payment instruction with your bank or card issuer.

If you see the message, "There was a problem processing your credit card, please double check your data and try again", this indicates we were unable to authorize your credit or debit card. The most common issue is with the billing information that was entered.

When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card. If your payment is being rejected, please reach out to your bank to get additional information.

Why is my online payment not processing? ›

Payment processing failures often stem from data entry errors. Common mistakes include incorrect card numbers, expiry dates, or CVV codes.

A credit card transaction typically takes about 48 hours to settle. In general, your customers' online payments should clear within 1 to 3 days.

User reports indicate no current problems at Mastercard.

Credit card processing is a series of services that facilitates businesses in accepting debit and credit card transactions. It involves several parties including the customer, banks, and payment processing companies.

Sometimes online credit card transactions would fail - the reasons for such failure may simply be the use of a wrong card number or the card limit has been reached, etc.

Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..

If the balance on your bank account is too low, or you get close to or go over your credit card's credit limit, your card may be declined. If your bank or credit union offers alerts to flag fraud on your account, sign up.

A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.