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Log in online
Log in to My Account
Review your plan, services, usage, and make or review payment details.
- Enter yourPhone Numberand yourAccount PINcreated during activation, then selectLog In. This generates a two-step verification text message.
- Enter the six-digit Authentication Code, then selectLog In. Once logged in, you are directed to the My Account dashboard.
Log in to My Account
PIN requirements
You must create a unique account PIN. It will be used to verify account ownership and confirm your identity. Your PIN must be a unique 8-digit alphanumeric that cannot be easily guessed.You cannot use information from your account, such as Date of Birth, SSN, Phone Number, Account Numbers, etc. For example, ineligible PIN formats:
- Repeating sequences of 2-5 characters (123123)
- Repetitive numbers [2 max] (111222)
- Repeat of calendar years (20082008)
- Sequential number sequence (01234567)
- Repeated numbers (111111)
For more details on protecting your account from takeover fraud see, Prevent Account Takeover Fraud.
PIN requirements
Get the MyMetro app
Download the app
Additionally, you can use the MyMetro app to manage your account, review usage, make a payment, change plans, and more!
Download the app
Add or change email
Update your email address
- Log in to your Metro online account or the Metro app.
- Select ViewProfile.
- From the Profile screen, by the Email Address field, select the expand arrow.
- Enter an email address, then re-enter to confirm.
- Select Submit to update.
- Select Continue to return to the Profile home page.
- Once confirmed, you will receive an email verification to confirm the new email address. You have 24 hours to verify your email address.
Update your email address
Troubleshooting
Resetting your PIN
- You will be sent a link prior to logging in to verify your identity.
- Once you enter the one-time PIN, you will be prompted to answer your security questions that had previously been setup.
- Once you've successfully answered your security questions, create a new 8-15 digit alphanumeric PIN.
Resetting your PIN
Account Recovery locked account
- To recover your locked account, you must set up a valid email address.
- You have a limited number of attempts to verify your account pin. Once all attempts are exhausted your account access will be locked.
- Once all attempts have been reached, please visit a local Metro retail location with a valid ID.
Account Recovery locked account
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From the account login screen, select Forgot Account PIN, then selectReset Account Pin.Answer your security questions, then follow the prompts to reset it.
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Once logged in to My Account online, select the My Account drop-down menu, then selectProfile. SelectPIN/Passcode. Enternew PIN, confirm new PIN. SelectSubmit, then selectContinueto return to account home.
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Security settings may disable online access when Web Guard is set up to restrict access. Contact the Primary Account Holder to update Web Guard settings, when appropriate.
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