FAQs
A message like "You didn't provide enough info for Google to be sure that this account is really yours" or “Google couldn't verify that this account belongs to you” usually means that you haven't set up enough recovery options (recovery phone, recovery email) in your account for Google to send recovery codes to, or you ...
How to recover a Gmail account without a password? ›
You can access the Account Recovery form from the password-assistance page by selecting "I don't know my password," entering your username, and clicking the link to verify your identity on the following page.
How do I log back into my Google account? ›
To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.
How do I contact Google support for account recovery? ›
For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.
Why can't I login my Google Account on my phone? ›
If you forgot your password, head to Google's account recovery page How to recover your Google Account or Gmail. Enter your Gmail address and follow the prompts. Google might ask you to: Enter the last password you remember.
Why is Google blocking my account? ›
In general, Gmail will block accounts that it suspects of engaging in spam-related activities. So if you accidentally act in a way that looks like you're sending large quantities of unwanted emails to someone, you might be at risk of having your account restricted.
How can I recover my Google Account if I don't remember anything? ›
Start by visiting the Google Account 1-855-740-3907 Recovery page and enter your email. Click “Try another way” to see available recovery options, like answering security questions or using a trusted device you've signed in on before.
Can you recover your Gmail password with a phone number? ›
A recovery phone number or email address helps you reset your password if: You forget your password. Someone else is using your account. You're locked out of your account for another reason.
How do I recover my Gmail account if all else fails? ›
Go to the Google Account Recovery page by using your preferred web browser. Select “Forgot email” from the recovery page's list of options. Depending on the circ*mstances, you can be asked for a phone number or recovery email address related to the account. Step 3: Offer the data required to verify your identity.
How do I get into Gmail when locked out? ›
Locked out of your Google account?
- Go to the Google sign-in page and click Need help? ...
- Click Find my account.
- Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I'm not a robot.
Create & find a set of backup codes
- Go to your Google Account.
- On the left, click Security.
- Under "How you sign in to Google," click 2-Step Verification. You may need to sign in.
- Under "Backup codes," click Continue .
- From here you can: Get backup codes: To add backup codes, click Get backup codes.
To sign in to your Google Account (or any Google product): Go to the sign in page of the product (for Google Accounts it is myaccount.google.com). Enter your Gmail username (everything that appears before '@gmail.com'). Enter your password.
How can I recover my Gmail account without phone number or recovery email? ›
How to recover Gmail password without phone number or recovery email?
- Step 1: Visit the Google Account Recovery Page. ...
- Step 2: Type in your Gmail username or ID. ...
- Step 3: Choose “Try Another Way to Sign In” ...
- Step 4: Verification Using Another Device. ...
- Step 5: Waiting for the Password Reset Link. ...
- Step 6: Resetting Your Password.
The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).
How do I reach a human at Google? ›
Otherwise, you can directly call 1–866–2-Google (1–866–246–6453) or 1 (650) 562–5550 a Google support phone number accessible 24*7. Wait for a while, and connect with a human at Google support over a call.
What do I do if Google can t verify that my account belongs to me? ›
If you don't get the option to verify it's you, you can:
- Add 2-Step Verification to your account and wait at least 7 days. ...
- Add a recovery phone number to your Google Account and wait at least 7 days. ...
- Sign into your Google Account on a mobile device through the Google or Gmail app and wait at least 7 days.
Username or password is wrong, invalid, or unrecognized
- Make sure that: There isn't a typo in your username or password. ...
- Refresh your browser and try signing in again.
- If you're still getting the error message, follow the steps to recover your account. ...
- Reset your password when prompted.
Please go to the Account support page: https://accounts.google.com/signin/recovery Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can. Reset your password.
What does Google need to make sure you re old enough to use a Google Account? ›
Verify you're old enough to manage your account
If you meet the minimum age requirements, you can use a government ID or credit card to verify your age. If you take or upload a photo of your ID, your ID will be securely stored, won't be made public, and will be deleted after your date of birth is successfully verified.
