Agent-server communication issues while managing Windows legacy OS
To render better privacy and security, Endpoint Central has enforced HTTPS mode of agent-server communication. If you are actively managing computers running on Windows legacy OS, you may encounter agent-server communication discrepancies. To ensure seamless agent-server communication, follow the below mentioned steps.
Ensure proper patching
If you are managing computers running on Windows legacy OS, ensure you have patched the following updates rolled by Microsoft.
| Patch ID | OS | Purpose |
|---|---|---|
| KB3072630 | Windows Server 2003 | For SHA2 support |
| KB2868626 | Windows XP | For SHA2 support |
To enable cipher support for Windows Server 2003 and Windows XP, follow the steps given below:
- Navigate to the folder, where Endpoint Central server is installed. The default path is C:\ManageEngine\DesktopCentral_Server
- Open conf folder.
- Open websettings.conf.
- Change webserver.cipheroption=webserver.commoncipher to webserver.cipheroption=webserver.winxpcipher
- Save the file and restart the server.
Disable older TLS versions
From your console, navigate to Admin tab -> Security Settings -> Disable the older forms of TLS. Disable this option to manage legacy OS using Endpoint Central.
