As of June 2023, the Wyndham Hotel Group was the leading hotel company in the Americas, accounting for nearly seven thousand properties in the region. Choice Hotels International and Marriott International stood in second and third place, respectively.
Hotel companies worldwide
The total number of properties owned by global hotel chain Wyndham amounted for over nine thousand units in 2023. In terms of guestrooms, the company had over 842 thousand that year. This figure was roughly 691 thousand hotel rooms less than Marriott International’s total.
Customer satisfaction
Hilton Garden Inn and AC Hotels by Marriot were some of the highest-rated upscale hotel brands in North America in 2023. When it came to North America’s mid-scale hotel brands, Tru by Hilton led the 2023 list with a customer satisfaction index score of 708. The guest satisfaction scores were measured on a one-thousand-point scale. Several factors, such as reservation, hotel services, cost and fees were analyzed to determine the overall satisfaction score.
