Disable and re-enable SSL/TLS
In some cases, the root certificate is not properly imported during the ESET security products installation. This issue is often resolved by disabling and then re-enabling SSL protocol filtering.
Open the main program window of your ESET Windows home product.
Press the F5 key to open Advanced setup.
Click Protections, expand SSL/TLS, click the toggle next to Enable SSL/TLS to disable it and click OK.
![[KB3126] Disable SSL/TLS filtering in ESET Windows home products (1)](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw== "[KB3126] Disable SSL/TLS filtering in ESET Windows home products (1)")
Press the F5 key to access Advanced setup.
Click Protections, expand SSL/TLS, click the toggle next to Enable SSL/TLS to re-enable it and click OK.
Restart your computer.
![[KB3126] Disable SSL/TLS filtering in ESET Windows home products (1)](https://i0.wp.com/support.eset.com/storage/IMAGES/en/3417_KB3126/KB3126Fig1-1b.png "[KB3126] Disable SSL/TLS filtering in ESET Windows home products (1)")
![[KB3126] Disable SSL/TLS filtering in ESET Windows home products (2)](https://i0.wp.com/support.eset.com/storage/IMAGES/en/3417_KB3126/KB3126Fig1-2b.png "[KB3126] Disable SSL/TLS filtering in ESET Windows home products (2)")
You should now be able to access web pages that use SSL certificates without interference. If the issue persists, you can temporarily disable SSL protocol filtering to continue browsing without interruption.
Temporarily disable SSL/TLS
Potential security risk
Only use this procedure if instructed by ESET Technical Support.
Disabling SSL scanning will remove a layer of security provided by ESET Windows home products and could expose your system to security risks.
Open the main program window of your ESET Windows home product.
Press the F5 key to open Advanced setup.
Click Protections, expand SSL/TLS, click the toggle next to Enable SSL/TLS to disable it and click OK.
You should now be able to access web pages that use SSL/TLS certificates without interference. Do not forget to re-enable the SSL/TLS filtering as soon as possible.
Need further assistance? Contact ESET Technical Support.
![[KB3126] Disable SSL/TLS filtering in ESET Windows home products (2024)](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mP8/h8AAvMB+NzmkbcAAAAASUVORK5CYII=)
