Jotform vs Google Forms Comparison Chart (2024)

Key features of Jotform

With Jotform’s drag-and-drop builder, you can create any type of online form, including

• Surveys
• Quizzes or tests
• Polls
• Application forms
• Registration forms

These forms are both embeddable and highly customizable. If you need advanced features, Jotform is the platform for you.

You’ll also have a variety of question types at your disposal, including open-ended, multiple-choice, Likert scale, ranking, and matrix questions.

Jotform even gives you the opportunity to edit PDFs, build mobile apps, generate reports, and collect e-signatures, so rest assured that a variety of your business needs will be covered when you sign up.

Key features of Google Forms

Google Forms enables you to create a straightforward online form and view its responses.

Question options are similar to those in Jotform’s builder, including open-ended, multiple-choice, dropdown, Likert scale, and more.

Google will generate charts and graphs using your response data, and you can connect responses to Google Sheets.

Key differences between Jotform and Google Forms

Google Forms supports conditional logic, but it’s less advanced than some of Jotform’s capabilities. Logic in Google Forms consists of showing or skipping sections. With Jotform’s logic, you can not only hide or show fields, but also calculate values and personalize post-submission Thank You pages.

Also, while Google Forms doesn’t have automatic form disabling options, Jotform does. Simply set up your time or submission limits and let our automations close your form for you.

Functionality

Both tools deliver user-friendly form builders. Jotform offers customization options such as CSS, JavaScript, and HTML. Google Forms allows you to customize your forms by changing your form’s layout, theme, and font.

With Jotform, you can simply drag and drop elements into your form, while Google Forms requires you to add and select question types for each individual element.

You can also import questions (either one or more) to both form builders. You can import entire forms — even if they’re from another web page or a PDF — to Jotform.

Templates

Jotform and Google Forms provide ready-made templates that you can use as shortcuts. Google Forms has 17 templates, while Jotform supplies over 10,000 for almost every use case possible. Jotform’s templates are sorted by form category, profession, industry, and even language, so you’ll have everything you need to boost your productivity.

Integrations

When you use Jotform, you’re able to connect your forms with over 100 other apps — and even more with Zapier — because we understand how important automation is. You can use add-ons with Google Forms, but third-party developers tend to create those. Using direct integrations provides a smoother experience.

Google Forms doesn’t support direct payments, so your only options are to redirect users to an external payment site or install an add-on. But Jotform makes collecting payments straight from your form easy, thanks to our direct payment processor integrations — just choose your favorite, whether it’s PayPal, Stripe, or Square.

Pricing

Google Forms is 100 percent free, and so is Jotform’s Starter plan. If you’d like more data storage space, you can choose a Google Workspace plan, which starts at $6 per month. Alternatively, Jotform’s paid plans start at $34 per month. You can get discounts if you’re a nonprofit organization, an educator, a student, or a G2 user.

If you’re from an enterprise company, you can also get custom enterprise plans for Jotform and Google Workspace.

Security

Both Google and Jotform understand how critical security is for your form data. That’s exactly why developers continuously work on security to ensure no one can access your data but you.

For example, both are PCI-DSS certified. They’re also GDPR-compliant, and you can use their platforms to comply with HIPAA, SOC 2, and FERPA.

Additional security features for both include advanced encryption, two-factor authentication, and spam protection.

Customer support

If you ever need help using these form builders, there are various resources available. Both provide support representatives who can directly assist you, but they also have other resources in case you want to search for solutions on your own.

With Jotform, you’ll find plenty of comprehensive user guides, public answers to support questions, webinars, and an extensive blog. Our blog and webinars in particular will give you additional business tips to help you optimize your work.

You can even get free training, thanks to Jotform Academy, where you can watch instructional videos, take quizzes to test your knowledge, and earn a Jotform certificate.

Google’s FAQ and guides are fairly detailed. Google also hosts a community support forum and offers webinars for Google Analytics and skill certificates.

User ratings and reviews

On Capterra, Jotform and Google Forms both boast a 4.7 out of 5 average user rating. On the other hand, Jotform leads over Google Workspace on G2 with a 4.7 out of 5 user rating, while Google’s is a 4.6.

One Jotform user, a care manager, says, “Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.”

A Google Forms user, meanwhile, wrote, “All the way around, Google Forms has assisted us with achieving higher levels of efficiency in our internal operations. We can’t speak enough about how Google Forms has made it easier to collect large amounts of information in short periods of time and with a product that is both easy to set up and use.”

Recap: Why Jotform could be a better fit than Google Forms

If you’re on the hunt for an incredibly robust platform, look no further than Jotform. In addition to advanced form features, Jotform helps increase your productivity, thanks to our many automation and integration options, as well as our gallery of templates. When you use Jotform, you also gain access to multiple products like Jotform Approvals and Jotform Apps.

Power up your productivity with Jotform by signing up for a free account, and see all of the great features we have to offer!