For direct orders: If the product is purchased directly from Intuit through the Web, mail, or over the phone, you have 60 days from the product’s physical ship date to be eligible for a refund under the satisfaction guarantee. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund.
Exceptions for QuickBooks Pro, Premier, and Enterprise Solution software:
You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. However, your license will be deactivated and you will no longer be able to use the product. Refunds for products purchased directly from Intuit can be requestedvia the web. If your product is not eligible for a refund via the web, please call customer service at 1-800-4INTUIT (1-800-446-8848) to request a refund. Please note: You must locate the product license number on the CD sleeve and provide this to the agent upon request.
For retail purchases: If the product was purchased from a retail outlet and the retailer will not accept the product return, you must return the product to Intuit within 60 days from the purchase date to be eligible for a refund under the satisfaction guarantee. Include a copy of the retail purchase receipt in order to be eligible for a refund.
For direct order and retail purchases: Except for certain QuickBooks products listed above, you must return the product to Intuit’s Returns Department postmarked within 60 days of the shipment or retail purchase date in order to eligible for a refund. All physical components of the product must be included with the return. This includes the manual, CD-ROM, disk(s), a copy of the packing slip if the product was ordered directly from Intuit or a copy of the receipt if purchased at retail. Intuit recommends that the return be shipped via a traceable method. If returning the products by U.S. Postal Service, please use either registered mail, certified, or return receipt mail. Intuit is not responsible for lost mail that is not received or products damaged during return shipment. Shipping fees for the initial order and the product return will not be reimbursed.
Send all physical products returns to:
Intuit Inc.
ATTN: Returns Department
PO Box # 580926
Pleasant Prairie, WI 53158, US
If you are returning products via UPS, FedEx or shipping methods that will not ship to a P.O. Box, mail to:
Intuit Inc.
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158, US
As a seasoned professional deeply entrenched in the realm of financial software and technology, my expertise extends to the intricate details of policies and procedures governing product purchases, refunds, and customer satisfaction guarantees. Having navigated the nuances of various software offerings, including those by Intuit, I bring a wealth of first-hand experience to shed light on the intricacies of their refund process.
In the context of the provided information regarding Intuit's refund policy, it's crucial to dissect the key concepts to ensure a comprehensive understanding. Let's delve into the salient points:
1. Satisfaction Guarantee Duration:
- For direct orders made through Intuit's channels, including web, mail, or phone, a customer has a 60-day window from the product's physical ship date to be eligible for a refund under the satisfaction guarantee.
2. Refund Process for Direct Orders:
- Except for specific QuickBooks software types (Pro, Premier, and Enterprise Solution), customers are generally required to return the product and include a copy of the packing slip to qualify for a refund.
- Notably, for the mentioned QuickBooks software, physical return may not be mandatory. Instead, the license will be deactivated, and the product can be refunded via the web. If ineligible online, a customer can call Intuit's customer service for assistance at 1-800-4INTUIT (1-800-446-8848), providing the product license number.
3. Refund Exceptions for QuickBooks Pro, Premier, and Enterprise Solution:
- While physical return is not obligatory, the license deactivation implies that the customer loses access to the product after obtaining a refund.
4. Retail Purchase Refunds:
- If the product was acquired from a retail outlet, and the retailer refuses the return, customers must return the product to Intuit within 60 days from the purchase date. Including a copy of the retail purchase receipt is essential for eligibility.
5. Return Requirements for Direct Order and Retail Purchases:
- Except for specified QuickBooks products, returning the product to Intuit's Returns Department within 60 days from shipment or purchase date is necessary for a refund.
- All physical components, including the manual, CD-ROM, disks, and relevant documentation (packing slip or receipt), must be included in the return shipment.
- Intuit recommends using traceable shipping methods (registered mail, certified, or return receipt mail), as they are not responsible for lost mail or product damage during return shipment.
6. Return Address Details:
- Physical product returns should be sent to Intuit Inc., ATTN: Returns Department, at the provided addresses based on the shipping method used.
Understanding these concepts is vital for anyone engaging with Intuit's refund processes, ensuring a smooth and compliant experience within the stipulated guidelines.
