Introduction to Apple and Google Wallet passes | PassKit Help Center (2024)

Apple and Google Wallet gives your customers a convenient way to organize and use rewards cards, boarding passes, tickets, gift cards, and more in one place. And by using PassKit you can provide relevant information the moment your customers need it.

Introduction to Apple and Google Wallet passes | PassKit Help Center (1)

Introduction to Apple and Google Wallet passes | PassKit Help Center (2)

Apple Wallet is natively installed and available on iPhone, iPod Touch and Apple Watch. Google Wallet is available on the Google Play store and can be installed on all Android Phone and Wear devices (Lollipop 5.0+).

These Wallet apps allows users to easily manage payment cards, boarding passes, tickets, gift cards, and other passes. Apple Wallet is time and location enabled, so passes can be configured to display on the user's device at the appropriate moment; like when the user reaches the airport or walks into a store. Passes can also be updated with push notifications so, if details change, you can notify the user and they can simply tap the notification to view the updated pass.

Introduction to Apple and Google Wallet passes | PassKit Help Center (3)

If you haven't experienced a pass in your phone, or you just want to experience a different type of pass, simply tap on the image to add these example passes to your wallet app.

Note: these example pass have no value other than demonstrating how PassKit passes can be used by businesses. When you design your card for your business you can collect whatever information you want, and display whatever information you want on the pass. You can even use your own enrollment forms if you have them already.

Loyalty Cards

Store loyalty cards, discount cards and points cards. If an account related to a loyalty card carries a points balance, and/or a tier, the pass can be updated to display the current balance and/or tier.

Introduction to Apple and Google Wallet passes | PassKit Help Center (4)

Membership Cards

Gym membership, identity cards, and other types of membership cards. Each pass usually contains a profile image of the member and is used multiple times to check in, earn points, redeem points, check-out etc.

Introduction to Apple and Google Wallet passes | PassKit Help Center (5)

Coupons

Coupons, special offers, and other discounts. If an offer has expired, the coupon can be updated with a new offer and expiration date.

Introduction to Apple and Google Wallet passes | PassKit Help Center (6)

Gift Cards

Gift cards are a form of prepaid debit cards loaded with funds for future use. When a purchase is made using a gift card the pass can be updated to display the current balance.

Introduction to Apple and Google Wallet passes | PassKit Help Center (7)

Boarding Passes

Train tickets, airline boarding passes, and other types of transit passes. Each pass usually corresponds to a single trip with a specific starting and ending point.

Introduction to Apple and Google Wallet passes | PassKit Help Center (8)

Event Tickets

Entry into concerts, movies, plays, sporting events, or other events. Typically, each pass corresponds to a specific event, but you can also use a single pass for several events as with a season ticket.

Introduction to Apple and Google Wallet passes | PassKit Help Center (9)

Notifications

Your customers can add passes to their Wallet and have them appear on their lock screen based ion time and location when the pass is relevant. You can also use PassKit to update a pass's content using push notifications.

Introduction to Apple and Google Wallet passes | PassKit Help Center (10)

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Introduction to Apple and Google Wallet passes | PassKit Help Center (2024)

FAQs

Why won't my boarding pass add to Apple Wallet? ›

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

How do I enable Apple Wallet passes? ›

Add a pass to Apple Wallet

Open the app, email, message, notification, or other communication that contains your pass. Tap Add to Apple Wallet. Note: If you don't see Add to Apple Wallet, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

Does removing a pass from Apple Wallet delete it? ›

Deleting a pass removes it permanently.

Why can't I add my tickets to Apple Wallet? ›

You may have purchased a ticket from a third-party platform that wasn't transferred correctly. You may not be using the latest version of iOS and the Ticketmaster app. Your phone may not support the latest iOS which is required to add tickets to your wallet.

Why does adding to Apple Wallet fail? ›

Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region. Check that your device is compatible with Apple Pay.

Can you add a PDF boarding pass to Apple Wallet? ›

The flight tickets/boarding passes are added to the Wallet app using the airline's app. They cannot be added to the Wallet by a user, as a safety and security measure.

How do I update my Google wallet pass? ›

Update a Passes Class
  1. Navigate to the console.
  2. Select Google Wallet API.
  3. Select the class you want to modify.
  4. Select Edit.
  5. Update the class properties.
  6. Select Save.

How do I get my Apple Wallet to work? ›

Open the Wallet app on your iPhone. Tap the card you want to connect. Tap Get Started, then follow the onscreen instructions to connect your account. If you don't see Get Started below the card, the card issuer doesn't support this feature.

How do I get passes into my Wallet? ›

Add a boarding pass with a screenshot
  1. Open the email, app, or website that has your boarding pass.
  2. Find your boarding pass. ...
  3. For a few seconds, press and hold the Power and Volume down buttons at the same time. ...
  4. On the “Screenshot saved” notification, tap Add to Google Wallet. ...
  5. Tap Save.

Can I delete Apple Wallet and reinstall? ›

If you have removed it by accident, you will have the option to install it again shown on the screen.

How do I remove an old boarding pass from my Apple Wallet? ›

How to remove a pass from Apple Wallet
  1. On your iPhone, open the Wallet app.
  2. Tap the pass that you want to remove.
  3. Tap the More button. , then tap Pass Details.
  4. Tap Remove Pass, then confirm.

How do I hide expired pass on Apple Wallet? ›

Hide or archive expired passes

Go to Settings > Wallet & Apple Pay, then turn on Hide Expired Passes.

Can I add my drivers license to my Apple Wallet? ›

How to add your driver's license or state ID to your iPhone and Apple Watch. On your iPhone, open the Wallet app. Tap Driver's License or State ID and choose your state. Choose whether you want to add your license or ID to your iPhone only or to both your iPhone and paired Apple Watch.

Is it better to add tickets to Apple Wallet? ›

To ensure seamless entry, we highly recommend adding your tickets to your phone's digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you're an Android user, you can save your tickets to your phone through Google Pay. Q:​ When should I view my ticket?

Will screenshots of tickets work? ›

Can I use a screenshot of my ticket to enter an event? No. Your mobile ticket includes leading-edge technology with fraud protection, so you won't be able to use screenshots or print-outs.

How do I import my boarding pass into my Wallet? ›

Add a boarding pass with a screenshot
  1. Open the email, app, or website that has your boarding pass.
  2. Find your boarding pass. ...
  3. For a few seconds, press and hold the Power and Volume down buttons at the same time. ...
  4. On the “Screenshot saved” notification, tap Add to Google Wallet. ...
  5. Tap Save.

Can I use a screenshot of my boarding pass? ›

Can I use a screenshot of my mobile boarding pass? You can use a screenshot of your mobile boarding pass; just make sure that you screenshot the entire boarding pass (QR code, seat assignment, etc.)

How do I get my boarding pass to show on my phone? ›

Save time, save paper
  1. Check in on aa.com and choose 'Email with Mobile Option.' ...
  2. Check your email from your mobile device and follow the link to get your mobile boarding pass.
  3. Save the boarding pass to your device for easy access at security and when you board.

How do I add boarding pass to Apple Watch Wallet? ›

Add a pass directly from your Apple Watch

On your watch, open the email or message that has the pass, tap it, then tap Add to Wallet.

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