InSync EHR Reviews, Pricing, Features & Demo - Software Finder (2024)

Overall Rating

4.5

178 Review(s)

Rating Distribution

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Reviewed on July 2024

Awful, RUN AWAY FROM IT

Pros

There is nothing that can make it the best or ok for me. In other words, there are no positive aspects.

Cons

Everything is an issue. We recently found out that in just the first half of 2024, 663 claims never generated. The reason? There are numerous problems with generating revenue, claims or invoices. This amounts to over $1 million in losses as many claims are Medicaid with strict timely filing requirements. Since the Change Healthcare hack, we have had to switch to using Availity and more than half of the claims we download from Insynch and upload to Availity are 'missing'. This creates a nightmarish process to track which claims were sent and which ones failed. Insynchs use of multiple clearinghouses only complicates matters further.

Reviewed on May 2024

Issues with Customer Service and Appointments

Pros

Qualifacts acquired InSync, and I am pleased that they did not completely remove the valuable features of InSync. They worked on resolving many of InSyncs issues, which was both promising and appreciated.

Cons

When we initially transitioned to InSync, it was easy to get help by calling someone. Now, with the ticketing system in place, I have had four to five tickets disappear entirely which forces me to recreate them. A month later, I received emails about these tickets, which had been internal only with no notification to me. This led to more ticket creation likely overloading their system and making me feel ignored.

Reviewed on April 2024

Happy customer

Pros

The appearance is great, its easy to use. Also, there are many customization options available.

Cons

I cannot download a patients entire chart at once and there's no option for bulk actions when performing tasks.

Reviewed on March 2024

A terrbile emr

Pros

I really like the reporting feature though there are a lot of qualifiers.

Cons

It is not user-friendly and operates slowly. The site frequently goes down, interrupting our business.

Reviewed on December 2023

Could be Better, But Better than What We Had

Pros

Everything I need is conveniently consolidated in one system with reports that efficiently gather data without any significant gaps. The abundance of helpful reports and the systems customizability enhance its utility. Quick responses from customer service and ongoing improvements contribute to a positive experience. Im encouraged to suggest enhancements and provide feedback on customer representatives particularly regarding the billing side of the system for our practice.

Cons

Regarding the patient scheduler it functions more as an appointment requester than a true scheduler from the patients perspective. Unfortunately the customer representatives often fail to call us back at the times we specify as available. Moreover theres a restriction on the number of team members authorized to create tickets for issues which becomes problematic when technical difficulties arise and were not available to assist. When explaining how certain features should work or suggesting improvements the customer reps knowledge rates about a 4 out of 10. Additionally the requirement to purchase Insync without the option for renting or trialing it is inconvenient.

Reviewed on August 2023

There are better products, with better response times

Pros

My once favorable opinion of InSync soured after its acquisition by Qualifacts. Support communication and product quality deteriorated significantly. Submitting a ticket often results in it getting lost amidst blame-shifting between staff members.

Cons

The lack of communication delayed response times and inadequate support make it preferable to invest time and energy in an open-source software solution that allows for customization.

Reviewed on August 2023

Slightly-better than wet clay and a sharp stick

Pros

My dissatisfaction with the software stems from its outdated interface and lack of logical form structure.

Cons

The absence of form logic complicates matters for users adding unnecessary complexity. Although data extraction through spreadsheets is feasible the program lacks analytical capabilities at the practice program or organizational level.

Reviewed on August 2023

There are now long hold times for support

Pros

System downtime is rare and it adequately fulfills note-taking and claims submission needs albeit lacking some desired features.

Cons

Theres a significant amount of clicking and waiting for screens to load which severely hampers workflow efficiency particularly when navigating through multiple screens. Furthermore the system fails to update automatically to reflect actions like reviewing a PMP note necessitating additional clicks and waiting time. During implementation there were numerous errors such as incorrect taxonomy codes and misconfigured claims sending for supervision. Although technical support was available at the time the recent acquisition by Qualifacts has resulted in deteriorating service with long wait times and limited support access. We switched to InSync for its scheduling platform for new patient appointments but it proved unreliable often offering appointment times that were already occupied.

Reviewed on May 2023

Insync implementation review

Pros

InSync stands out for its extensive features and adaptability to agency-specific workflows and services.

Cons

In our industry Electronic Visit Verification EVV is becoming essential particularly for community-based services. Integrating EVV with the EMR system would streamline operations by avoiding the need for multiple systems.

Reviewed on May 2023

Integrated Care Concepts and Consultation Review

Pros

Our practice benefited greatly from the excellent customization options and smooth transition to InSync. The support from InSync/Qualifacts staff has been outstanding and the systems customizable workflow meets our companys needs almost perfectly. Our project manager and implementation specialist were exceptionally professional and helpful. InSyncs interconnected systems streamline tasks and its reporting functions excel. Managing employee permissions is also a strong suit.

Cons

The Roles and Permissions feature lacks detailed descriptions making it challenging to understand the scope of each permission. While some reports provide summary/raw data others dont although overall the system offers excellent reporting capabilities.