FAQs
If your payment method is declined in the App Store or iTunes...
- On your iPhone or iPad, open the Settings app.
- Tap your name.
- Tap Payment & Shipping.
- Add a different payment method and remove the old one.
- Try to complete your purchase.
Why is Apple Store declining my card when I have money? ›
There are a number of reasons the charge or verification might be declined: Apple is not allowed to accept credit or debit cards in your country. The card is not recognized in your country. Insufficient balance or account in arrears.
Why is my payment method failing on iTunes? ›
If your payment was declined on the iTunes Store, there could be various reasons, such as expired credit card details, insufficient funds, or sometimes even a minor system glitch.
How to fix Apple Store billing problem? ›
Change your payment method
You have an unpaid balance because Apple was unable to charge your payment method for a previous purchase. Add a new, valid payment method, then remove the old payment method. The new payment method is charged automatically.
Why is my payment method declined even though I have money? ›
Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.
How to solve your payment method was declined? ›
Remove the payment method, then add it back: Remove the declined payment method and then add it back on payments.google.com. Try a new card: Try to change to a different card with the “Fix payment method” button. If none of the above work, contact your card provider.
Why does my Apple Pay keep saying payment failed? ›
One common issue is that the billing information held by Apple Pay doesn't match that held by your bank. To check your card information, go to Settings and tap your name, then Payment & Shipping.
How do I contact Apple support? ›
Contact Apple Support
- U.S. technical support: (800) APL–CARE (800–275–2273)
- See all worldwide support telephone numbers.
- Contact a mobile carrier.
- Make a reservation at an Apple Retail Store Genius Bar.
- Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
Who to call for Apple Pay issues? ›
Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.
Why does my card keep declining? ›
Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.
Re: “This payment method cannot be used in the iTunes store”. It is likely that, if Apple tries to charge your payment method your financial institution refuses to pay. As you have disputed a charge from Apple: Seems you may need to authorise your bank to allow your payments to Apple to proceed again.
How to fix payment not completed on App Store? ›
You may need to remove and re-add your payment method to make sure you entered the information correctly. If your billing address doesn't match your payment method, the ZIP code is incorrect, or you're trying to use an expired card, you'll see a "Payment Not Completed" error.
Why is Apple declining my card payment? ›
There are a number of reasons the charge or verification might be declined: Apple is not allowed to accept credit or debit cards in your country. The card is not recognized in your country. Insufficient balance or account in arrears.
Why won't Apple let me add a payment method? ›
If you can't add a payment method
If you're using an accepted payment method but your Apple ID is set to a different country or region, change your country or region. If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing.
Why won't Apple let me download apps? ›
Insufficient storage space on your iPhone is the most likely cause of a new app not downloading on your iPhone. Apps are notorious for taking up a lot of room on your phone, as are photos.
Why does my Apple Pay keep getting declined? ›
The terminal may be having issues, the merchant may have turned off Apple Pay, or the merchant's gateway provider is blocking it. It's even possible it's the Payment Network Operator (Visa, Mastercard etc.) that is blocking it. If the issue persists, contact your bank and explain the issue.
Why is shop app declining my card? ›
If you've ensured that your card meets all the requirements but you still get the error message, you can try removing the card from your account and adding it back. If the issue persists, you can reach out to the Shop support team so we can investigate further.
Why my payment keeps getting declined? ›
There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons. The first step to improve your payment success rate is to understand why payments are declined.
Why won't the App Store let me add a payment method? ›
If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing. Only the family organizer can have a payment method on file. If you want to use your own payment methods, turn off purchase sharing, then add your own payment method.