FAQs
If your Apple Account is locked or not active
How do you unlock an Apple ID that's locked or disabled? ›
- Go to https://iforgot.apple.com/ .
- Enter your Apple ID, then select Continue.
- Choose the option to reset your security questions, then select Continue.
- Enter your Apple ID password, then select Continue.
- Follow the onscreen steps to verify your identity. ...
- Choose new security questions and answers and select Continue."
How to fix it when you see the message 'This Apple ID is not active'
- Check Apple's status page. If the issue is with Apple's servers, you will quickly see a red dot next to Apple ID on this page on Apple's website here.
- Restart your Mac. ...
- Check the Apple ID is correct. ...
- Reset your Apple ID password. ...
- Contact Apple support.
Apple has a fixed series of protocols for dealing with security issues. If you try the wrong password too many times, your account is locked and you have to follow through their standard set of steps to then pass the security checks to reset the password.
How long does an Apple ID stay locked? ›
According to Apple, “After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked, and you can try the next day again.” In other words, you get to enjoy a 24-hour stint in Apple jail.
How to solve Apple ID disabled problem? ›
Fix the "iPhone is disabled connect to iTunes" issue by resetting the iCloud password
- Enter the email you use for your Apple account and click 'Continue. ...
- Confirm the phone number that you use with your Apple account and select 'Continue. ...
- A prompt will appear on your iPhone with instructions for resetting your password.
6 Ways to Fix This Apple ID Is Not Active [2024 Proven]
- This Apple ID Is Not Active.
- Click Unlock Apple ID from the Homepage.
- Click Unlock Now Button.
- Apple ID Removed Successfully.
- Reset the Apple ID via iforgot Web.
- Change Apple ID Password on iPhone.
- Restart Your iPhone.
- Check System Status.
Can I reactivate my account? Yes. If you request account deactivation, you'll receive a unique alphanumeric access code. When you're ready to reactivate your Apple ID, contact Apple Support, provide your access code, and we'll help you reactivate your account.
How do I get my Apple ID to work again? ›
Start account recovery
In Settings or System Settings, try to sign in on your device. If you don't know your password and can't verify your account information, you'll receive the option to start account recovery. You can also start account recovery from iforgot.apple.com through your device's browser.
How do I contact Apple ID support? ›
Contact Apple Support
- U.S. technical support: (800) APL–CARE (800–275–2273)
- See all worldwide support telephone numbers.
- Contact a mobile carrier.
- Make a reservation at an Apple Retail Store Genius Bar.
- Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
What do I do if my Apple ID is permanently locked? ›
If your Apple Account is locked or not active
If you see a message that says your Apple Account account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert. You can also request access to your account.
How to recover a locked Apple ID? ›
Go to Settings > [your name] > Sign-In & Security. Tap Unlock Account, then follow the onscreen instructions to unlock your Apple Account. If you think your account might have been locked because someone else knows your password, tap Change Password and enter a new one. Tap Done.
How do I activate my Apple ID? ›
Activating Apple ID on your phone
Press Settings. Press Sign in to your iPhone. If you don t have an Apple ID, press Don't have an Apple ID? and follow the instructions on the screen to create an Apple ID. Press Email or Phone Number and key in the username for your Apple ID.
Does Apple ever lock your Apple ID? ›
If your account has been disabled for security reasons
If you see one of the following messages, your Apple Account locked automatically to protect your security and you can't sign in and use any Apple services: “This Apple Account has been disabled for security reasons”
How long does it take for activation lock to be removed by Apple? ›
- Apple Community it can take up to 30 days.
How do you get your Apple ID back if it is disabled? ›
If you see a message that says your Apple ID account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert. You can also request access to your account.
How do I remove a locked Apple ID? ›
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Is it possible to remove an activation lock without a previous owner? ›
One of the ways to remove activation lock without previous owner is to present proof of purchase to the Apple support team. When you give this document to Apple, they can verify the original owner of the phone and then help you unlock the device.
