If you can't add a card to Apple Wallet to use with Apple Pay (2024)

FAQs

If you can't add a card to Apple Wallet to use with Apple Pay? ›

Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region.

Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region.

If you see the message "This card cannot be used," check if your bank or card issuer currently supports Apple Pay: Apple Pay participating banks in Canada, Latin America, and the United States. Apple Pay participating banks in Africa, Europe, and the Middle East.

You can have up to 8 cards on a device (iCloud account required).

Insufficient balance or account in arrears. Account suspended for suspected fraud (not necessarily by you) Error in card number. Wrong expiration date.

If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing. Only the family organizer can have a payment method on file. If you want to use your own payment methods, turn off purchase sharing, then add your own payment method.

Add any of the following types of cards: A new card: Tap Debit or Credit Card, tap Continue, then position your card so that it appears in the camera frame, or enter the card details manually. Apple Card: See Use Apple Card on iPhone. Your previous cards: Tap Previous Cards, then choose any cards you previously used.

There are a number of reasons the charge or verification might be declined: Apple is not allowed to accept credit or debit cards in your country. The card is not recognized in your country. Insufficient balance or account in arrears.

This indicates a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV. Ensure your address matches what is on file with your bank.

If this is the first payment that you've received or if you turned off the setting to automatically accept payments, then you need to tap to accept the money. Tap Settings > Wallet & Apple Pay, then make sure that you turned on Apple Cash.

Who to call for Apple Pay issues? ›

Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.

You can only add money from a supported United States debit card or prepaid card that's in Apple Pay. Here are the limits: Per transaction, you can add a minimum of $10. Per transaction, you can add up to $10,000.

If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.

One common issue is that the billing information held by Apple Pay doesn't match that held by your bank. To check your card information, go to Settings and tap your name, then Payment & Shipping.

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account.

If your driver's license can't be added, contact your state issuing authority. If your driver's license can't be added because it's already associated with a different Apple ID or added on another iPhone, you need to remove your license or ID from the other Apple ID or iPhone.

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

Update to the latest version of iOS. On your iPhone, open the Wallet app. Tap Add Card, then Follow the steps to select Apple Card. If you're asked to add the card that you use with your Apple ID, cards on other devices, or cards that you've recently removed, choose Apple Card.

If you're under 13 years old, you can't add a debit card to Wallet to use with Apple Cash.