2023-09-21T23:08:18.1+00:00
I lost my two-factor authentication APP INCLUDING TO MOPILE FORMAT and can't access my account now
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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2,118 questions
FAQs
You have several ways you can get back into your account, depending on your circ*mstances.
- Use backup options. If you've lost access to your primary phone, you can verify it's you with: ...
- Sign in from a trusted device. ...
- Get a new phone from your carrier. ...
- Recover your account.
What can I do if I lost access to my Authenticator app? ›
If you have your device but lost access because of a hard reset or deleted the authenticator app, you might be able to restore access through a backup. If none of these options work, contact the app's customer service and the customer service for the platform you want to log into.
How do I regain access to the Microsoft Authenticator app? ›
On your mobile device, open Authenticator, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.
What if you lose access to Microsoft Authenticator? ›
If it is a personal account and you backed up the authenticator app in the cloud, just call up the app on your new phone. If you don't have the back up and two-step verification is not enabled on the account, you can use the account recovery form and see if it helps. Provide as much information as you can.
How do I recover my lost two-factor authentication? ›
Websites usually give a recovery code to you when you enable 2FA on your account. Use your recovery code to get access to your account. If you don't have a recovery code go to the site's support and ask them to disable two factor authentication on your account for you.
What happens if I lose my 2FA device? ›
If you've lost access to your 2FA device, you can recover your account by using backup codes, alternative recovery options like a secondary email or phone number, or by contacting customer support. Be ready to confirm your identity by answering a few security questions or providing proof of ID.
How to recover authenticator code without old phone? ›
Sign in with your Google account.
If you use Authenticator for 2-step verification to log in to your Google account but don't have access to Authenticator on your old device, you'll need to restore your Google account to get back in. To do this, go to https://accounts.google.com/signin/recovery.
How to log into a Microsoft account without the authenticator app? ›
Web Browser Method:
- Sign in to your Microsoft account using a web browser.
- Go to the Security settings page.
- Look for the Two-step verification section and click on it.
- Choose Turn off two-step verification.
How to reset Microsoft Authenticator app on new phone without backup? ›
Method 1: Recovering through your Microsoft account
- Visit the Microsoft account recovery page.
- Enter the email or phone linked to your account.
- Press 'Next' and decide on a verification method.
- Put in the verification code sent to you and click 'Verify'.
- After verifying, follow the instructions to reset your password.
What to do if you can't access Microsoft Authenticator? ›
To troubleshoot this issue, please be kindly to try following steps:
- Make sure that your device's date and time are set correctly.
- Try restarting your device and then opening the Authenticator app again.
- If you're still unable to sign in, you can try removing and then re-adding your account to the Authenticator app.
The recovery form is available at https://account.live.com/acsr. Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.
How do you recover your Microsoft Authenticator codes when you lose your phone? ›
One way to do this is to send a confirmation email to an alternate email address or phone number. You could also use a Microsoft account recovery code. If you had set up a backup account, you're on the safe side, and losing your phone should not be a problem.
How to login if Authenticator is lost? ›
If you can't access your Authenticator app, you can use alternative methods for logging into accounts. These may vary by platform, but here are some of the most common alternative verification methods: Text code: Entering a code sent via SMS is a common way to verify a user is legitimate.
What do I do if I forgot my Microsoft Authenticator password? ›
How to reset Authenticator password?
- Introduce the wrong password.
- Press on Forgot password.
- Select Start over.
- Once you confirm that you want to start over, you will be able to create a new vault and start from scratch.
What to do if I don't have access to my Authenticator app on Instagram? ›
Step 1: On the device you want to login to, enter your Instagram username and password like normal. Step 2: If asked for a Lost Google Authenticator code, tap “having issues?” or “need help”. Step 3: Choose the option to enter a backup code.
How to remove 2-step verification without signing in? ›
Turn off 2-Step Verification
- Open your device's Settings app and tap Google. Manage your Google Account.
- At the top, tap Security.
- Under "How you sign in to Google," tap 2-Step Verification. You might need to sign in.
- Tap Turn off.
- Confirm by tapping Turn off.
How do I get Google Authenticator on my new phone without my old phone? ›
To set up Google Authenticator on your new phone without your old phone, simply install the app and then scan the QR code from your Google Account. If you have another phone with the app set up, you can also scan a QR code from that device.
How to get verification code without phone number? ›
Another option is to use virtual phone numbers provided by various online services. These virtual numbers can be used to receive SMS codes without using a physical phone. You can access these virtual phone numbers through apps or websites and receive SMS codes for verification purposes.
How to recover deleted authenticator code? ›
There are two ways to recovery lost authentication codes: * Use the QR code generated by doing an export. Obviously, this has to be done while one still has access to the old authenticator app. * Use the original site-specific QR codes to configure the new authenticator (assuming you saved them).