I am missing items from my safe deposit box. What can I do? (2024)

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Your remedies generally depend on state law or the safe-deposit agreement.

Typically, banks use control systems to ensure that only authorized persons have access to safe deposit boxes. The goal is to allow only the safe deposit box renter to have access to and the ability to remove items from the box.

A bank may defend itself against a claim of unauthorized access or missing items by showing that its controls were followed. There are two main types of controls:

  • Dual control: Two people—usually a bank employee and the renter—are required to open the box. In this way, no one person can ever open the box and remove the contents.
  • Authorized signature: When the safe deposit account is opened, all persons authorized to access the box sign a signature card. The bank allows only those individuals to open the box. From then on, the bank records the signature of any individual allowed to open the box.

Dual control is recommended—or may be required by state law—whenever a safe deposit box is opened without the renter's permission. This could include instances when a safe deposit box is opened due to

  • court order,
  • search warrant,
  • rental delinquency on the box, or
  • branch closure.

Generally, when a safe deposit box is opened under any of these circ*mstances, at least two people must be present to inventory the box's contents. The bank will keep the contents in the vault for safekeeping.

Contact the bank immediately if you believe content is missing from your safe deposit box. If your bank is a national bank or federal savings association, and you are unable to resolve the issue with the bank, file a written complaint with the Office of the Comptroller's (OCC) Customer Assistance Group.

If your bank is not a national bank or federal savings association, you should file a complaint with the appropriate regulator.

Last Reviewed:April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

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I am missing items from my safe deposit box. What can I do? (2024)

FAQs

I am missing items from my safe deposit box. What can I do? ›

Contact the bank immediately if you believe content is missing from your safe deposit box. If your bank is a national bank or federal savings association, and you are unable to resolve the issue with the bank, file a written complaint with the Office of the Comptroller's (OCC

OCC
The Office of the Comptroller of the Currency (OCC) is an independent bureau within the United States Department of the Treasury that was established by the National Currency Act of 1863 and serves to charter, regulate, and supervise all national banks and federal thrift institutions and the federally licensed branches ...
https://en.wikipedia.org › wiki › Office_of_the_Comptroller_...
) Customer Assistance Group.

What happens if you lose one of your safe deposit box keys? ›

You will be given two identical keys when you rent a safe deposit box. If you lose one or both keys, you should inform the branch where your account is held immediately. If you have lost both keys, you will need to make an appointment and be present when a locksmith drills open the lock to your box.

Why are you not supposed to keep money in a safe deposit box? ›

It is storage space provided by the bank, so the contents, including cash, checks or other valuables, are not insured by FDIC deposit insurance if damaged or stolen. Also, financial institutions generally do not insure the contents of safe deposit boxes.

What happens to items in a safe deposit box? ›

If the property remains unclaimed and is classified as abandoned, the bank may be required to transfer the contents of the safe deposit box to the state treasurer or unclaimed-property office in a process called escheat.

Do banks know what you put in a safety deposit box? ›

The safe deposit box is a storage space you rent from the bank. Its contents are kept private, and the bank doesn't know what you put in there.

Can a bank open your safety deposit box without your key? ›

Banks do have a key that can open your safety deposit box, but your key also needs to be present. In other words, you or your bank can't open the box without both keys unless you drill into the lock.

What to do if I lost my safe keys? ›

Ask Your Safe Manufacturer For A New Key

First of all, you can always call a locksmith to get the work done. Using different techniques such as picking the lock, a new key cutting by implementing a key-by-key code, or key impressioning, a technician will quickly provide you with access.

What cannot be stored in a safe deposit box? ›

You're better off keeping the following items out of your safe deposit box:
  • Passports.
  • Only copies of living wills, advanced medical directives, and durable powers of attorney.
  • Valuables you have not insured.
  • Cash.
  • Anything illegal.

What is a disadvantage of using a safe deposit box? ›

Not insured by the bank: Banks offer deposit account insurance but usually not insurance for safe deposit boxes. You may need to purchase separate insurance if the items in the box are highly valuable. Extra fees for lost keys. If you lose a key, you may have to pay an extra fee for replacement.

How much cash can you keep at home legally in the US? ›

You can keep as much currency in your home as you like. There are no legal restrictions. It's not illegal, but: Civil forfeiture - authorities can seize your cash under the assumption it was derived by illegal means, and it's up to you (and your lawyer) to prove them wrong.

What is safer than a safe deposit box? ›

Exploring alternative options such as home safes, virtual safes, and private vault facilities can provide you with the security and convenience you desire. Additionally, considering insurance options can offer added financial protection.

Does the IRS know about safe deposit boxes? ›

Can the IRS get into my box? IRS representatives cannot arbitrarily gain access to your box. However, they can serve a Notice of Levy or Seizure requiring us to freeze your box. The IRS requests that you open the box in the presence of their representatives.

Can a bank deny you access to your safety deposit box? ›

For example, if there is a court order, a search warrant, or a government investigation involving the contents of your box, the bank may be required to restrict access. Additionally, if you fail to pay the rental fees or violate the terms of the agreement, the bank may have grounds to deny you access to your box.

What is the difference between a safe deposit box and a safety deposit box? ›

A safe deposit box, also known as a safety deposit box, is an individually secured container, usually held within a larger safe or bank vault. Safe deposit boxes are generally located in banks, post offices or other institutions.

Can bank employees access my safe deposit box? ›

Typically, banks use control systems to ensure that only authorized persons have access to safe deposit boxes. The goal is to allow only the safe deposit box renter to have access to and the ability to remove items from the box.

What documents are stored in a safe deposit box? ›

They are also a hassle to replace, making them perfect candidates to store in your safe deposit box.
  • Birth Certificate.
  • Social Security Card.
  • Trust Document.
  • Marriage License.
  • Power of Attorney Documents.
  • Passport.
  • Life Insurance Policies.
  • Mortgage Deed.

What to do if a locker key is lost? ›

When the locker holder loses the key, he should immediately notify the bank. If there is more than one hirer of the locker, they must inform the bank in a signed letter about the lost keys. Once the loss is reported to the bank, it can either replace the keys or provide a new locker with a new set of keys.

What happens if you lost the key to your safe deposit box chase? ›

Keys, Combinations and PIN:

You agree to notify us immediately if: One or more keys is lost, and you will surrender any remaining key(s) so that the lock may be changed. If you lose your key(s), we will arrange to drill the lock and replace it, if possible.

Why do safety deposit boxes have two keys? ›

The idea is to ensure the safe deposit box is protected under dual access control, hence the deposit lock requires two keys from different holders.

Do safety deposit boxes have a master key? ›

Safe Deposit Box Facts:

The financial institution may or may not have a master key. If they do, they can only enter the box with the owner present.

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