KPLC sells electricity to millions of people country wide. Electricity supply has been made better through this company and the use of technology made it even better to buy tokens.
I am sure what brings you here is to know how to unlock KPLC token meter. Here is a very simple procedure of how to activate a new KPLC token for the first time:
Step 1. Have the C.I.U (token meter) connected to a wall socket and switched on.
Step 2. Press 59698686 followed by meter number then press Ok.
Step 3. Once it accepts press 1275 4194 1448 6450 5970 then Ok.
Step 4. Once it also accepts key in the meter number
Step 4. Congratulations, your meter is active.
In case you encounter problem, you can retry after some minutes but it should work. Otherwise, you may need to contact customer care.
KPLC Tokens Customer Care
KPLC tokens customer care number is 0703070707
Load Tokens To The New KPLC Token Meter
Once the token meter is active, its time to load tokens. This is how to buy KPLC meter.
Step 1. Enter KPLC business number as 88888 or 888880
Step 2. Enter your meter number usually 11 digits
Step 3. You can enter any amount between 250 and 35,000
Step 4. Enter your Mpesa pin
Step 5. Confirm that all the details are ok
Step 6. You will receive an Mpesa transaction confirmation message
Step 7. You will then receive an sms from KPLC with a 20 digit token
Step 8. Key in the tokens digits to your token meter then press ok.
Congratulations, its done.
All you have to do is to clearly follow the procedure mentioned above for a successful activation.
Can You Transfer KPLC Tokens
No. You cannot transfer KPLC tokens between accounts as at the moment.
I am sure that up to now you have the clue or rather the answers to the questions you were looking for.
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FAQs
Related to How to Unlock Kplc Token
Ukipata SMS from Kenya Power, weka code 1 ku-Reset, and code 2 ku-Update your token meter. It's that simple, and FREE! Ensure you first load any unused tokens before you update your meter.
How to reset KPLC token meter in Kenya? ›
If you get an SMS from KPLC, Use CODE 1 to reset and CODE 2to update your token meter. It's free and simple! Make sure you load any unused tokens before updating #UpdateTokenMeterYako #UsiachweGizani.
How to update token meter online? ›
1. To Reset, key in the first 20-digit Code to your token meter 2. To Update, key in the second 20-digit code to your token meter Note that when your token meter is scheduled, you will receive two 20-digit codes via SMS with a guide on how to start the update process.
How to get token reset code? ›
First you buy Tokens on KPLC PAYBILL 888880. After you purchase your KPLC tokens, you will receive three codes via SMS: Reset Code. Update Code.
Why is my meter not accepting my token? ›
Your meter has locked out your token from being entered. This could be because you have exceeded the limit of your current power supply, as a result of using too many appliances. You will not have power while you have this error. You will need to wait for this message to clear.
How do I restart a prepaid meter? ›
Generally, you will need to locate the reset button on the meter and press it for a few seconds. Some meters may require entering a specific code or sequence to perform the reset. Consult the meter's user manual or contact the manufacturer for specific instructions.
How do I refresh my token? ›
To refresh your access token and an ID token, you send a token request with a grant_type of refresh_token . Be sure to include the openid scope when you want to refresh the ID token. If the refresh token is valid, then you get back a new access token, a new ID token, and the refresh token.
Why is my token meter not accepting tokens? ›
However, if the meter update is unsuccessful, the token meter will not accept the generated tokens. According to Siror, the exercise is free of charge. However, before starting the process, prepaid customers should ensure they load any previously purchased tokens or risk losing them.
How to get token update code? ›
If you get an SMS from Kenya Power, enter code 1 to reset and code 2 to update. It's free and easy! Remember to load any unused tokens first.
How do I reactivate my electric meter? ›
You will need to contact your electricity supplier. They'll be able to get you reconnected – but only if you have an installation certificate (I-cert) that's dated within the past year. If you don't have a certificate, or your I-cert is more than 12 months old, you can get one from an NICEIC-qualified electrician.
If you see the REJECT error after entering a token, this indicates that the token number was entered incorrectly. Please refer to the transaction history on the Transactions screen on the STss Wallet to review the token number. Enter the number again.
Why is my prepaid meter locked? ›
Your meter has locked out your token from being entered. This could be because you have exceeded the limit of your current power supply, as a result of using too many appliances.
Why is my KPLC meter blocked? ›
Kenya Power blocked multiple meter numbers in its latest crackdown on Kenyans who defaulted on paying accrued electricity bills. On Tuesday, December 13, the electricity firm revealed that the total unpaid bills at the end of the 2022 financial year stood at Ksh27. 3 billion.
What happens when prepaid meter is not accepting token? ›
What should I do? A : First thing you can do is make sure you are entering the correct 20-digit recharge token. If the token is still rejecting, make sure you bought the recharge token for the correct meter number. Tokens can only be used with the prepaid meter number you entered when purchasing the token.
How to remove tamper code for prepaid meter in Kenya online? ›
Contact KPLC and share your meter number, contact information, and exact location with landmarks for booking. The tamper code is a 20-digit number configuring your meter by clearing it from tamper mode. Once removed, the meter is restored to its operable state, and you can enter your token.
