Problem
As an administrator for your Google Workspace or Cloud Identity service,you need to restoresuspended user accountsthat were:
- Suspended by you or another administratorto temporarily block their access.
- Automatically suspended by Google systems for being at risk.
- Temporarily restricted from using their Gmail account for exceedingaccount limits(Google Workspace only).
- Automatically suspended from Gmail for potentialspam abuse(Google Workspace only).
Once restored, users can sign in and access all their services and data.
Important:You cannot restore an account that was suspended for abuse or for breaching theGoogle WorkspaceorCloud IdentityTerms of Service.
Environment
- Gmail Spam and abuse
- Hijacking
Solution
Follow the steps described below to restore an individual user account:
- In the Admin console, go to Menu >Directory >Users.
- Click Add a filterand chooseUser status.
- Check theSuspendedbox and clickApply.
- In the Users list, on the row forthe suspended user you want to restore, clickMore options >Reactivate.
Tip: You can also find this option on theuser's account page. - To confirm, clickReactivate.
Cause
The user's account is used with a third-party app which may not use secured login technology, if the app developer is not supporting advanced logintechnology then users can turn on 2-step verification.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-05-07 UTC.
[{ "type": "thumb-down", "id": "missingTheInformationINeed", "label":"Missing the information I need" },{ "type": "thumb-down", "id": "tooComplicatedTooManySteps", "label":"Too complicated / too many steps" },{ "type": "thumb-down", "id": "outOfDate", "label":"Out of date" },{ "type": "thumb-down", "id": "samplesCodeIssue", "label":"Samples / code issue" },{ "type": "thumb-down", "id": "otherDown", "label":"Other" }] [{ "type": "thumb-up", "id": "easyToUnderstand", "label":"Easy to understand" },{ "type": "thumb-up", "id": "solvedMyProblem", "label":"Solved my problem" },{ "type": "thumb-up", "id": "otherUp", "label":"Other" }]