FAQs
If you can't access your Authenticator app, you can use alternative methods for logging into accounts. These may vary by platform, but here are some of the most common alternative verification methods: Text code: Entering a code sent via SMS is a common way to verify a user is legitimate.
How do I restore my 2FA authenticator? ›
Recover a user account
- Sign in to your Google Admin console. ...
- In the Admin console, go to Menu Directory. ...
- Click the user you want in the list. ...
- Click Security.
- Click 2-step verification. ...
- Click Get Backup Verification Codes.
- Copy one of the verification codes.
- Send the backup code to the user in an IM or text message.
How do I disable my 2FA Authentication? (Exchange App)
- Log In to your Crypto.com Exchange account.
- Go to Home > Settings > Security.
- Under 2-Factor Authentication, tap the toggle to turn off 2FA.
- Step 1: Proceed to MFA security info site.
- Step 2: Delete the existing Microsoft Authenticator method.
- Step 3: Configure the Microsoft Authenticator app.
- Step 4: Choose the correct default sign-in method.
- Step 5: Test the app.
Have your phone ready, as you'll be asked to scan the QR code and enter a one-time code.
- From the side navigation bar, click your username.
- Click Reset Two-Factor Authentication.
- Scan a QR code and enter a one-time code.
If you can't access your Authenticator app, you can use alternative methods for logging into accounts. These may vary by platform, but here are some of the most common alternative verification methods: Text code: Entering a code sent via SMS is a common way to verify a user is legitimate.
What happens if you lose your 2FA Authenticator? ›
If you've lost access to your 2FA device, you can recover your account by using backup codes, alternative recovery options like a secondary email or phone number, or by contacting customer support. Be ready to confirm your identity by answering a few security questions or providing proof of ID.
How to recover crypto.com 2FA? ›
If you wish to reset your 2FA, please follow the steps below:
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Follow the steps below to complete verification using your passkey if it's set up:
How to reset my 2FA? If you lose your device or don't have access to your authenticator app, you will need to contact our customer support. Once your 2FA is revoked, the system will invalidate your previous authentication key.
Can I withdraw from crypto.com without 2FA? ›
Security. For address whitelisting, 2FA will be required if you're using an Untrusted Device. To make cryptocurrency withdrawals, you can use your passkey if it is set up. If you haven't set up a passkey, you will be required to verify withdrawals with 2FA and an SMS OTP.
Method 1: Recovering through your Microsoft account. To recover your Microsoft Authenticator without your old phone, follow the steps in this method focused on using your Microsoft account. Access the recovery options, verify your identity, remove the old phone from the app, and set up the Authenticator on a new phone.
How to get past 2-Step Verification if you lost your phone? ›
If you've lost access to your primary phone, you can verify it's you with:
- Another phone signed in to your Google Account.
- Another phone number you've added in the 2-Step Verification section of your Google Account.
- A backup code you previously saved.
Replies (2)
- Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
- After that it will open a new window. ...
- Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.
Websites usually give a recovery code to you when you enable 2FA on your account. Use your recovery code to get access to your account. If you don't have a recovery code go to the site's support and ask them to disable two factor authentication on your account for you.
How do I remove a 2FA code? ›
Turn off 2-Step Verification
- Open your device's Settings app and tap Google. Manage your Google Account.
- At the top, tap Security.
- Under "How you sign in to Google," tap 2-Step Verification. You might need to sign in.
- Tap Turn off.
- Confirm by tapping Turn off.
A 2FA reset takes a minimum of 48-72 hours to ensure there is ample time to protect your account from bad actors if login information is compromised.
How do I find my 2FA backup code? ›
Create & find a set of backup codes
- Go to your Google Account.
- On the left, click Security.
- Under "How you sign in to Google," click 2-Step Verification. You may need to sign in.
- Under "Backup codes," click Continue .
- From here you can: Get backup codes: To add backup codes, click Get backup codes.
If you opt to use an authenticator app for 2FA, these third-party common authenticator apps can be found in your mobile device app store: Google Authenticator. LastPass Authenticator. Microsoft Authenticator.
How to get a lost authentication code? ›
Your company was formed directly with Companies House
Choose 'request an authentication code'. Enter where the company was registered and fill in your company number, and click 'continue'. Your company name, number and registered office address will then be displayed. From here simply select 'request code'.
What to do when locked out of 2FA? ›
Check backups and alternative 2FA options.
If you've lost your security key, check to see whether you've got a backup key enrolled (you probably should). And then look to see what other MFA options are available and if you've enabled them. Google and Apple accounts can use trusted devices to authenticate your accounts.
