How to reset the passcode for Crypto.com App? | Crypto.com Help Center (2024)

FAQs

How to reset the passcode for Crypto.com App? | Crypto.com Help Center? ›

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter.

Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - If you have lost access to your registered number and thus couldn't receive the SMS OTP, change your phone number by following the steps here. Incorrect Passcode - Type in your passcode.

If you did not receive or cannot locate the login email from Crypto.com, kindly reach out to our Customer Support team. Please note that you may be requested to provide identity documents, so we can verify you are the owner of the account.

SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password. It is made up of a series of 12 to 24 simple words.

If you have lost or forgotten your spending password, you will need to delete the sub-wallet from your device and then restore your wallet using your automated cloud backup master password or the 12-word backup phrase for your wallet. Please find instructions to restore your Bitcoin.com wallet here.

A crypto password is a unique code that grants access to your cryptocurrency wallets and accounts. It's a crucial component of your security setup, safeguarding your digital assets from unauthorized access.

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to [email protected].

User reports indicate no current problems at Crypto.com.

Why can't I open my crypto account? ›

If you can't open GCrypto, it may be due to our partner undergoing system maintenance. Please try accessing GCrypto again after a few hours. You may also try these troubleshooting steps for common app issues. If you are still having problems with accessing GCrypto after this, click here to ask for help.

If your Crypto.com account is locked, and you're unable to access the reset screen or use the passcode, go to the Crypto.com website and look for a "Support" or "Contact" page. They often provide instructions on how to contact their support team for assistance.

Causes of Cryptocurrency Locked Accounts

Security Measures: Some exchanges or wallets implement stringent security protocols triggering account locks due to suspicious activities or unauthorized access attempts.

How can I unlock my CRO? After the 180-day lockup period is completed, you'll be able to unlock your CRO. Simply go to your CRO Wallet in the App and tap the 'Unlock' button. Note that you can only unlock your CRO Lockup in full.

How to unfreeze cryptocurrency on Crypto.com. If your Crypto.com account is frozen, contact customer support via email or the app's help center. Like many other exchanges, Crypto.com may require further identity verification or information regarding recent transactions.

Verification of Identity: Provide identification documents to unlock your cryptocurrency if security concerns or suspicious activity led to the freeze. Legal Assistance: Seek legal advice to understand your options for unfreezing your assets and navigate the legal process effectively.