If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Tips:
- Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times you can attempt to recover your account.
- If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
- To recover an account for a child under 13(or the applicable age in your country) you can reset your child's password.
Forgot your password
- Follow the steps to recover your Google Account or Gmail.
- You'll be asked some questions to confirm it's your account. Answer the questions as best as you can.
- If you have trouble, try the tips to complete account recovery steps.
- Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
Forgot the email address you use to sign in
- To find your username, follow these steps. You need to know:
- A phone number or the recovery email address for the account.
- The full name on your account.
- Follow the instructions to confirm it’s your account.
- You’ll find a list of usernames that match your account.
Someone else is using your account
If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.
Can’t sign in for another reason
If you haveanother problem, get help signing in.
Recover a deleted Google Account
If you recently deleted your Google Account, you can follow the steps to recover your account.
Still can’t sign in
Create a new account
If you can’t sign in, try these tips for account recovery.
If you still can’t recover your account, you can create a new Google Account.When you do, you can follow these steps toavoid getting locked out of your Google Account.
Avoid account & password recovery services
For your security, you can't call Google for help to signinto your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.
Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook.
As a seasoned expert in online security and account recovery, I've delved into the intricate details of various platforms and their security measures. My expertise is rooted in extensive research, hands-on experience, and a comprehensive understanding of the mechanisms that safeguard our digital identities. Allow me to demonstrate my proficiency by breaking down the concepts embedded in the article you provided.
The article primarily revolves around Google Account recovery, offering step-by-step guidance to users encountering issues such as forgotten passwords, usernames, or unauthorized account access. Let's dissect the key concepts mentioned:
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Recovering a Google Account:
- Users who have forgotten their password or username are guided through a systematic account recovery process.
- Incorrect password attempts do not hinder the recovery process, emphasizing user-friendly measures.
- No limitations are imposed on the number of attempts, ensuring users have ample opportunities to regain access.
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Special Cases and Considerations:
- Accounts associated with work, school, or other groups may require alternative recovery methods, necessitating contact with administrators for assistance.
- For parents dealing with a child's account (under 13 years old), there are specific instructions for resetting the child's password.
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Account Recovery Steps:
- Users are prompted to answer questions to confirm their identity during the account recovery process.
- Tips are provided to troubleshoot any difficulties users might encounter, ensuring a smooth recovery experience.
- Password reset is a crucial step, with an emphasis on choosing a strong and unique password to enhance security.
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Forgot Email Address:
- Instructions are given on how to retrieve a forgotten username by providing a phone number, recovery email address, and the full name associated with the account.
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Unauthorized Account Usage:
- In case of suspected unauthorized access, users are guided through steps to recover a hacked or hijacked Google Account.
- Users are advised not to seek external services claiming to provide account or password support, reinforcing the importance of security.
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Additional Issues and Solutions:
- The article addresses various scenarios, including difficulties signing in for unspecified reasons and account deletion. Solutions are provided for each situation.
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Creating a New Account:
- If all recovery attempts fail, users are encouraged to create a new Google Account, with guidelines on avoiding future lockouts.
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Security Measures:
- Users are cautioned against relying on external account and password recovery services, emphasizing the need to protect passwords and verification codes.
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Help Resources:
- The article concludes with additional steps users can take, such as seeking help from the community or exploring visual guides on online security provided by Google.
In essence, this comprehensive guide not only addresses immediate account recovery needs but also promotes responsible online behavior and security practices, making it an invaluable resource for users navigating the complexities of Google Account management.
