How to recover your Google Account or Gmail (2024)

If you have forgotten your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos and Google Play.

Tips:

  • Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times that you can attempt to recover your account.
  • If you use an account through your work, school or other group, these steps might not work. Check with your administrator for help.
  • To recover an account for a child under 13(or the applicable age in your country) you can reset your child's password.

Forgotten your password

  1. Follow the steps to recover your Google Account or Gmail.
  2. Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

Forgotten the email address that you use to sign in

  1. To find your username, follow these steps. You need to know:
    • A phone number or the recovery email address for the account.
    • The full name on your account.
  2. Follow the instructions to confirm that it’s your account.
  3. You’ll find a list of usernames that match your account.

Someone else is using your account

If you think that someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

Can’t sign in for another reason

If you haveanother problem, get help signing in.

Recover a deleted Google Account

If you recently deleted your Google Account, you can follow the steps to recover your account.

Still can’t sign in

Create a new account

If you can’t sign in, try these tips for account recovery.

If you still can’t recover your account, you can create a new Google Account.When you do, you can follow these steps toavoid getting locked out of your Google Account.

Avoid account and password recovery services

For your security, you can't call Google for help to signinto your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

How to recover your Google Account or Gmail (2024)

FAQs

How do I contact Google to recover my account? ›

To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.

How to recover my Gmail account without phone number and recovery email? ›

How to recover Gmail password without phone number or recovery email?
  1. Step 1: Visit the Google Account Recovery Page. ...
  2. Step 2: Type in your Gmail username or ID. ...
  3. Step 3: Choose “Try Another Way to Sign In” ...
  4. Step 4: Verification Using Another Device. ...
  5. Step 5: Waiting for the Password Reset Link. ...
  6. Step 6: Resetting Your Password.
Jan 18, 2024

How do I recover my Google Account or Gmail password or username? ›

You can access the Account Recovery form from the password-assistance page by selecting "I don't know my password," entering your username, and clicking the link to verify your identity on the following page.

How do I verify my Google Account without my old phone? ›

If you've lost access to your primary phone, you can verify it's you with:
  1. Another phone signed in to your Google Account.
  2. Another phone number you've added in the 2-Step Verification section of your Google Account.
  3. A backup code you previously saved.

How can I talk to Google customer service? ›

Help & Support
  1. Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. (650) 253-0000. See all locations.
  2. Careers at Google. Learn more about our teams and job openings. Explore jobs.
  3. Press. If you are a member of the press, email us at [email protected]. Visit our blog.

How do I contact Google to reactivate my account? ›

Solution
  1. Sign in to your Google Account on a browser, like Chrome.
  2. Select Start appeal.
  3. Follow the instructions. Note: If you own the account, you can request access to it again.
Jul 25, 2024

How do I recover my old Gmail account? ›

  1. Follow the steps to recover your Google Account or Gmail. You'll be asked some questions to confirm it's your account. Answer the questions as best as you can. ...
  2. Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

How to login to Gmail without verification code? ›

Turn off 2-Step Verification
  1. Open your Google Account.
  2. In the "Security" section, select 2-Step Verification. You might need to sign in.
  3. Select Turn off.
  4. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

How can I recover my Gmail account without administrator? ›

If you're a user and can't contact your administrator
  1. Sign in to your Google Account (if you haven't signed in recently). ...
  2. Click Lookup Recovery Options.
  3. Select I am a user and cannot contact my administrator, then click Continue.
  4. Confirm your details, then click Continue.

How to unlock a Gmail account? ›

I Don't Know My Password
  1. Open the Internet browser then navigate to the Gmail website.
  2. Enter the Google username or Gmail address then click. Next. .
  3. Click. Forgot password? .
  4. Answer the applicable questions to confirm it's your account then click. Next. .
  5. When prompted, reset your password.

How do I recover my ID.me account without email and password? ›

If you still can't sign in, an ID.me agent will help recover your account. You'll be asked where you got stuck when resetting your password or MFA.

How do I access my Gmail account? ›

On your computer, go to Gmail. Enter your Google Account email or phone number and password. If information is already filled in and you have to sign in to a different account, click Use another account. If you get a page that describes Gmail instead of the sign-in page, at the top right of the page, click Sign in.

How can I open a Gmail account without phone number and recovery email? ›

Gmail – Google will let you create an account, and skip the part about entering a phone number, although you must provide birthday and gender.
  1. gmail.com.
  2. Click “Create account“
  3. Follow steps (and skip phone number)
  4. Then, agree to Google's Terms of Service and Privacy Policy.

How to recover Google Account without password and old phone number? ›

Google can help you recover access to your account by asking a series of security questions to verify your identity. Important: To recover an account for a child under 13 years: Learn how to reset your child's password. To recover a work, school, or group account: For help, contact your administrator.

How can I recover my Gmail account without two-step verification? ›

Please click on recover your Google Account or Gmail.
  1. Click NEXT.
  2. Enter the last password ***** remember and click on Next. If you don't remember the last password, please see the next step.
  3. If not, click on "Try another way," then follow the on-screen instructions to reset the password.

Does Google have 24-7 customer service? ›

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).

Can I chat with Google support? ›

You can contact them through chat, phone call, or email. Either in the app or on the website, in the “Language Selector,” you can choose the right language for you.

Can I send an email to Google to recover my account? ›

You may be prompted to enter an email address where you can be contacted about your account recovery request. Enter a contact email you can check now. If you don't have another email address, consider creating a new email address for Google to contact you.

How do I contact Google One support? ›

If you can't find an answer to your question on the Help Center website, go to one.google.com/support. You can also get support in the Google One app on your mobile device.

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