FAQs
To change the email address you use to sign in to Netflix, go to the Change Email page. You may need to sign in if you haven't already. If a Kids profile is active, change to another profile first and then try again. You may need to confirm your identity before making a change.
How do I remove my old email from Netflix? ›
To remove your email from a profile:
- Sign in to your Account.
- From the Profile & Parental Controls section, select the profile you want to change. For some accounts, select Profiles, then choose a profile.
- Select Profile email or Email.
- Click Delete email address.
To change the email address you use to sign in to Netflix, go to the Change Email page. You may need to sign in if you haven't already. If a Kids profile is active, change to another profile first and then try again. You may need to confirm your identity before making a change.
How do I transfer my Netflix account to another email? ›
Choose Transfer. Choose Start Profile Transfer. Choose A New Account. Enter the email address and password you would like to use for the new account.
How do I change my Netflix email without old email? ›
Go to netflix.com/LoginHelp. Select I don't remember my email or phone. Enter your first name, last name, and the credit or debit card you use to pay for Netflix.
What to do if you forgot your Netflix email and password? ›
Resetting your password
If you can't remember the email address or phone number you signed up with, you may be able to use your payment information to recover your account. Go to netflix.com/loginhelp.
Where do I manage my Netflix account? ›
Managing your account
You can update your account information at any time, and change your email, phone number, or membership plan by selecting the Account option within the Netflix menu. With Profile & Parental Controls, you can also adjust content controls, such as playback preferences, language, and subtitles.
How do I fix my email on Netflix? ›
If you've signed in to the Netflix website but you see a banner that says your email address is invalid, select Update Email Address to correct any spelling errors or typos in the email we have on file.
How to block emails from Netflix? ›
Here's more:
- Open a new browser and go to Netflix.com.
- Log into your account.
- Choose Communication Settings.
- Select the types of messages you wish to receive, or check the box to receive no emails or texts.
Netflix typically ties accounts to individual email addresses, and you might not be able to set up two separate accounts with the same email address.
A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix. Account owners can buy an extra member slot and invite people outside their household to use Netflix.
How do I stop Netflix monthly payments? ›
Cancel your account.
- Go to netflix.com/cancelplan.
- Select Finish Cancellation. Your account will close at the end of your current billing cycle, and you won't be charged again.
You can change your Netflix plan at any time by following these steps:
- Sign in to your Netflix account.
- Select Change Plan. (If you don't see Change Plan, please contact us.) ...
- Choose the desired plan, then select Continue or Update.
- Select Confirm Change or Confirm.
Deleting your account using the Netflix app
Tap Account . Under Settings, tap Delete account. Complete the Security Check. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.
How do I remove an account from Netflix? ›
Deleting your account using the Netflix app
In the lower right, tap My Netflix . In the upper right, tap the Menu . Tap Account . Under Settings, tap Delete account.
How do I reset my Netflix email and password? ›
Resetting your password
- Go to netflix.com/loginhelp.
- Choose Email.
- Enter your email address and tap or click Email Me.
- Look for an email from Netflix about resetting your password. ...
- Tap or click the link in the email to be signed in to Netflix automatically.
- Once signed in, you'll be asked to create a new password.
Open the Netflix app and sign in. Tap on the pencil icon in the top right corner, then on the profile you want to delete. If you're already logged in to a profile, tap on the 'More' hamburger icon and select 'Manage Profiles'. Select the profile you want to delete and tap on 'Delete Profile'.
Note:You can't unsubscribe from messages related to your account updates (for example, security alerts, billing, or time-sensitive notifications).