How to investigate a billing charge from Microsoft (2024)

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Here are the most likely causes for an unrecognized charge:

• A Microsoft subscription has recurring billing enabled.

• Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.

• A previously declined charge was charged again.

• A pre-order or split order was shipped.

• Someone made an in-app purchase from an app, game, or office.

Use our troubleshooter to help you understand why you have been charged.
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See also

• Change the payment method or credit card linked to your Microsoft account

• What is a chargeback?​​​​​​​

• Avoid and report Microsoft technical support scams

Need more help?

Tip:If you believe someone has acquired your payment info, contact your bank or your payment provider to prevent more charges.Tell them your credit card has been stolen or compromised - If you only dispute the charges, there's nothing to prevent the fraudulent charges from happening again.

Contact Support

For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.

If you’re a business customer, visitBusiness billing help orUnderstand your bill for Microsoft Azure.