How to get KPLC refunds for token overpayment?
Kenya Power has over 4 million consumers on prepaid meters as the Company transitions to advanced technology that makes it easier for customers to purchase electricity. While buying tokens, if you make a blunder of overpayment, do not panic Kplc process the refunds in case of an overpayment.
For example, you wanted to buy tokens worth 100 Ksh and instead buy tokens worth 1000 Ksh. You can get a full refund if you follow the below guide.
- Do not feed the tokens on the Meter. If you have exhausted the tokens, kindly do another transaction to avoid loading the overpaid tokens.
- Download a Token Refund/reversal form from the Kplc website Click here to download
- Filling the form and drop the form at the Kenya Power offices
- The Technical team will call you and give instructions to feed the Meter.
- Afterward, they will submit a report, and then the Refund will be processed to the Mpesa Number used.
How long will KPLC tokens refund take?
– It takes around seven working days to get the full Refund.
Head office location: Stima Plaza, Parklands, Kolobot Road Postal address: P.O. Box 30099,
Nairobi Phone number 1: 020 95551 Phone number 2: 0703070707
Phone number 3: 0732170170
Official website: kplc.co.ke Email address: [email protected] Twitter handle: @KenyaPower_Care Facebook handle: KenyaPowerLtd SMS code: 95551
How to Retrieve your KPLC Prepaid Meter Numbers?
FAQs
Requirements to effect the reversal:
- Download the Prepaid Reallocation Form from our website (www.kplc.co.ke). ...
- Fill in the details and sign as required.
- Attach a copy of the receipt (in this case a screenshot of the M-Pesa message).
- Attach a copy of your national ID (for a Kenyan) or Passport (for a non-Kenyan).
Here's a guide to help you navigate the token reversal or reallocation process smoothly.
- Obtain the KPLC prepaid token reversal/reallocation form. ...
- Fill out the payment details (Section A) ...
- Provide meter details (Section B) ...
- Wrong meter number details. ...
- Correct meter number details. ...
- Official use section (Section C)
Transactions on blockchains are irreversible, so the only way to get back your tokens is to ask the owner of the address to send them back. You can reach out to the customer service to get back your tokens if the address is owned by a platform.
How do I query KPLC tokens? ›
Dial *977# on your mobile phone. For prepaid services (tokens), select option 1, then select option 4 'Manage meters' then select 'add meter to profile' then select 'input meter numbers' and follow the prompts. For postpaid services (meter), select option 2, select 'my bill' then input your account number.
Are tokens refundable? ›
If the buyer decides not to proceed with the transaction for any valid reason or if the seller fails to fulfil their obligations, the token money must be refunded.
How do I reverse money sent mistakenly? ›
Once you complete a transaction and realize it was erroneous, tap on the Reverse transaction icon on the M-PESA APP. You will be presented with reasons why you want to initiate the reversal. Select the reversal reason - e.g. wrong amount, wrong recipient, other etc.
Can an electricity token be reversed? ›
Can an electricity token be reversed or refunded? No, prepaid tokens are issued per meter number and once issued it cannot be reversed or refunded.
How to call KPLC customer care? ›
Facebook: https://www.facebook.com/KenyaPowerLtd/ Twitter: https://x.com/KenyaPower_Care. Email: [email protected]. National contact center & customer experience: 97771, 0703070707, 0732170170.
How to get token back? ›
Steps to retrieve a KPLC token message via SMS
- Dial *977#
- Select option 1, "Prepaid Services (Token)"
- Select option 3, "Token Details"
- Enter your KPLC account number and send.
- Your three latest transactions will be displayed with the dates.
- Select an option to receive the KPLC token message.
Claim Your Tokens
- Visit the Ondo V1 web app.
- Click Connect in the top right-hand corner of the window.
- Read and accept the Terms of Use and Risk Statement.
- Select your wallet provider (e.g. MetaMask)
- Log in to your wallet and confirm the connection.
- Click Claim in the popup window.
- Confirm the transaction within your wallet.
Simply visit selfservice.kplc.co.ke, - click on the Bill/Token Query - select meter number - then enter your meter number. You will get your latest token.
What is the WhatsApp number for KPLC? ›
This information can be shared through the Whatsapp number 0702 977977, or through sharing a photo of this with your nearest KPLC office for rebelling. The customer can send their meter readings through the self-service app, MyPower, available from the Android and IOS app stores.
How do I chat with Kenya Power? ›
Kenya Power on X: "@Antidotebor22 We have a WhatsApp no for billing queries. Our number is 0702977977.
How do I retrieve unused KPLC tokens? ›
Kenya Power Care - #DidYouKnow You can retrieve your last 3 purchased tokens by dialing *977# now. | Facebook.
How do I get my NCB token back? ›
17. How do I obtain a replacement token? You are required to contact NCB's 24/7 Customer Care Centre at 888-622-3477 to request a replacement token.
Is token non refundable? ›
Can token money be refunded? The seller would forfeit the token money if the buyer fails to complete the property purchase, unless both, the buyer and the seller have agreed on other terms. After the verbal commitment, the buyer pays the seller a token amount for the real estate.
