FAQs
If you encounter the message "need more information redeeming code" when trying to redeem a Google Play card, it likely means that additional information is required to verify your account. Contact Google Play support for assistance and provide any requested information to resolve the issue and redeem your card.
How to fix Google Play gift card error? ›
If you can't scan your gift card or the gift card is damaged, you can enter the code manually. Make sure you enter the code correctly. Don't use spaces or dashes when you enter the code, and check that you input the correct letters. If it still doesn't work, your gift card may not be activated.
How do I redeem a Google Play gift card for more information? ›
Redeem your gift card or gift code
- Open the Google Play app .
- At the top right, tap the Profile icon.
- Tap Payments & subscriptions. Redeem code.
- Enter the code.
Why is my gift card saying invalid? ›
Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.
How to fix redeem code error? ›
If you get this error while trying to redeem your gift card, the first thing to confirm is that your gift card is not invalid. Another cause of this error can be attributed to the Google Play gift card being used already. There are two ways to solve this error. The first is to try redeeming via your mobile device.
Why is my Google Play not accepting my card? ›
Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again. Try using a Google Play gift card to complete the transaction.
Why can't I redeem my gift card? ›
The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.
Why does my Google Play keep saying error? ›
Google Play Store Errors typically contain random numbers and are generated when you try to download apps from the Google Play Store. These errors might be due to Google Play Store updates, Google cache issues, Google Play Store stored data issues, or Google account issues.
How do I fix Google Play purchase error? ›
To fix these errors, try the following steps:
- Make sure your card & address information is up to date. ...
- Submit any extra information that is requested. ...
- Check you have sufficient funds for the purchase. ...
- Contact your bank or card issuer. ...
- If you see "Your payment was declined due to an issue with your account"
How do I get my Google Play gift card to work? ›
Redeem when you make a purchase on Google Play
- Go through the checkout process until you find the payment method listed.
- Next to the payment method, select the down arrow. Redeem code.
- Enter your code.
- Follow the on-screen instructions.
The Gift Card is not redeemable for cash or other cards, is not reloadable or refundable, cannot be combined with other non-Google Play balances in your Google Payments account, and cannot be resold, exchanged or transferred for value, except as required by law.
Why does it keep saying my card is invalid? ›
This indicates a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV. Ensure your address matches what is on file with your bank. This includes ensuring the separation of Line 1 and Line 2 of the address.
How do I make my gift card valid? ›
Find the activation information on your card.
If a card needs to be activated, the ID number and activation code will be on the card, as well as a website and toll-free phone number via which you can activate the card. Gift cards that need activation may also require you to use a PIN.
What happens if a gift card is declined? ›
The retailer you're shopping with might be having server issues or technical difficulties. In this case, it's best to wait and try again, or contact them if you're having issues. Lack of funds. If your Visa gift card has insufficient funds to cover the transaction, it will be declined.
Do Google Play cards expire? ›
No Fees or Expiration.
No fees or expiration dates apply to this Gift Card. Any refunded Google Play amounts, if applicable, will be credited back to your Google Play balance for Gift Cards for future use under these terms of service, unless otherwise required by law.
How do I update my Google Play card? ›
How to edit your payment method
- On your Android phone or tablet, open the Google Play app .
- At the top right, tap your Profile Icon.
- Tap Payments & subscriptions Payment methods More payment settings .
- If asked, sign in to Google Pay.
- Under the payment method you want to remove, tap Edit.
- Make your changes.
- Tap Update.