How to file a complaint about a company’s products or services | USAGov (2024)

FAQs

How to file a complaint about a company’s products or services | USAGov? ›

You can file consumer complaints against a business online, by email, fax, or mail. Send your complaint to DCP using one of the methods below. Include copies of receipts and other paperwork. Keep a copy of your complaint and all paperwork for your records.

Contact the company about your complaint

Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. Use this sample complaint letter as a guide to help you explain the problem and what you want done to resolve it.

If consumer is not satisfied with the services provided, he can file a complaint in the consumer commission.

Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...

By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.

What is an example of a product quality complaint? ›

I have been a loyal customer for several years, and this experience falls far below the high standard of products and services I have come to expect from your brand. I kindly request a replacement for the defective [product name] or a full refund of the purchase price.

Complain to the organisation

If it has been over one month since you made your request and you've not heard from the organisation, you should send them a follow up email or letter. If you've already received a response to your SAR, but are unhappy for any reason, you should first complain to the organisation.

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

The top complaint in 2022 was …

The No. 1 consumer complaint in 2022 pertained to the sales and repairs of new and used autos.

Send a complaint email

This is the most straightforward way to let a business know that you're not happy with the service they provided. Send an email detailing why it was a bad customer service experience, what you're not satisfied with, and how you wish they make things better.

Keep it clear and concise. State it in terms that are easy to grasp, and show how your boss or employer will benefit if they resolve it to your satisfaction. Regardless of how reasonable your request is it may not get granted.

I am writing to express my deep disappointment with a recent purchase from your online store. I ordered a [product name] expecting a premium quality item, but upon receiving it, I noticed several defects. The [specific issues] are making it difficult for me to use the product effectively.