FAQs
You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.
How do I file a claim with Allianz Global Assistance? ›
The Online Travel Insurance Claim Process
- The type of plan you're submitting a claim for (Single Trip Plan, Annual Travel, Rental Car or Event Ticket / Registration)
- Your email address or policy number, the latter of which you'll find in your policy documents.
- Your departure date or policy purchase date.
For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.
How long does it take Allianz to pay out? ›
Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.
Does Allianz ask for proof? ›
GATHER DOCUMENTS
Look for all the documents that support your claim. These can be receipts, official reports, medical records, photos, or anything else that will help our examiners understand your particular situation.
Does Allianz pay out claims? ›
Start your claim online or give us a call. We'll contact you for any additional information and help plan next steps. Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim. We finalise your claim, to help keep you moving.
How do I file a claim with Generali Global Assistance? ›
You can use our e-Claims Chatbot, email us at [email protected], or call us toll-free at 800-541-3522. We're here to support you!
Is Allianz Global Assistance any good? ›
We at the MarketWatch Guides team awarded Allianz Travel Insurance 4.1 out of 5 stars based on our provider review methodology. Named our pick for concierge services, Allianz offers 24/7 travel assistance through a multilingual team, which can help policyholders with travel and coverage issues while abroad.
What is the cancellation policy for Allianz Global Assistance? ›
When you purchase your travel insurance policy from Allianz Global Assistance, you have a 10-day free look period. You can cancel your policy anytime within this cooling off period and get a refund as long as your trip has not started, and you have not made a claim.
What type of insurance is Allianz Global Assistance? ›
Allianz Global Assistance is a world leader in the travel insurance and assistance industry because we really do help people—anytime, anywhere. As a principal provider of travel insurance, corporate assistance, and concierge services, we can help our customers find solutions to any travel-related problem.
Allianz Global Assistance (AGA) agreed to a $19.75 million class action lawsuit settlement to resolve claims that it charged an illegal assistance fee on travel and event protection plans offered through airline carriers and event ticket sellers.
How can I withdraw money from Allianz? ›
Withdrawals can only be made payable and sent to the contract owner or financial institution for the benefit of the contract owner. Payment will be made electronically by ACH to the account provided in the documentation you have provided to Allianz.
What is not covered by Allianz travel insurance? ›
Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)
Is Allianz easy to claim? ›
Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.
Does Allianz give full refunds? ›
If you notify us that you are not completely satisfied with your purchased plan within 10 days of the date of issue of this Policy of Insurance as indicated on your Declaration Page, we will provide a full refund if you have not already departed on your trip or filed a claim.
How to file a claim with Allianz Global? ›
Visit our online Claims Portal to file your claims
If your coverage includes non-medical benefits (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc.) you can submit your claim online through our secure Claims Portal for faster claim processing.
How to make an insurance claim with Allianz? ›
Claiming is easy
- Login to the Allianz OVHC OMS (or register if not already done so)
- Select Submit claim from the top of your window OR select Claims then Submit a Claim from the left side menu.
- Follow the prompts to submit up to 4 documents per claim submission.
Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself. You'll need to include copies of all paperwork that will help your claim, including receipts or medical certificates.
How do I file a claim with Allianz event? ›
How do I file a claim for Event Ticket Protector Insurance? If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/tm or contact the Allianz Global Assistance claims office at (800) 334-7525.
